--- title: Zipy Reviews meta_title: 'Zipy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Zipy works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 52 scale: '5' date_modified: '2026-06-29' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Zipy Reviews **Vendor:** Zipy **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.9/5.0 **Total Reviews:** 52 ## About Zipy Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can you do with Zipy? \> Understand user behaviour to avoid churn \> Monitor live users and real time errors to get actionable insights \> Reduce time to resolve JS and API errors with inbuilt dev tools \> Collaborate with your team members on customer experience problems \> Get customer journey video replay, network logs, console logs, and stack traces all in one place Who can use Zipy? Zipy is most useful for Product teams, Business Analysts, Customer Success, Customer Support and Developers who have to solve customer problems. What will you achieve with Zipy? \> Bring down TTR by 50% and save your support and development team’s debugging time \> Reduce customer churn by proactively fixing their problems \> Build a better product and GTM strategy based on user behaviour understanding by product and analyst teams ## Zipy Pros & Cons **What users like:** - Users value Zipy's **insightful analytics** for UI improvements and superb performance monitoring, enhancing user experience significantly. (9 reviews) - Users find Zipy's **session replay feature** invaluable for tracking interactions and improving product decisions efficiently. (9 reviews) - Users find Zipy to have **exceptional ease of use** , facilitating quick insights and efficient product management. (8 reviews) - Users value Zipy's **effective issue detection** , which simplifies troubleshooting and enhances application performance with detailed insights. (6 reviews) - Users love the **tracking features** of Zipy, providing valuable insights into user behavior and enhancing product decisions. (6 reviews) - User Behavior Tracking (6 reviews) - Efficiency (5 reviews) - Users appreciate the **user-friendliness** of Zipy, making it accessible for teams lacking analytics expertise. (5 reviews) - Results (5 reviews) - Time-saving (5 reviews) **What users dislike:** - Users experience **session issues** with loading times and occasional missed or buggy recordings affecting their experience. (4 reviews) - Users face **session management issues** with Zipy, including missed sessions and occasional playback bugs. (4 reviews) - Users report **error handling issues** with Zipy, including incorrect responses and challenges with large datasets. (3 reviews) - Users note the **missing features** in Zipy, wishing for improved event tracking and filtering options. (3 reviews) - Users experience **slow loading times** affecting session access and event tracking, though it generally works well for teams. (3 reviews) - Users experience occasional **slow performance** with Zipy, particularly when loading real-time data on large datasets. (3 reviews) - Users often face **bug issues** with inconsistent recordings and inaccurate responses from the AI bot in Zipy. (2 reviews) - Error Management (2 reviews) - Event Management (2 reviews) - Users experience **inadequate logging** with missing network and API logs, complicating performance oversight despite excellent support. (2 reviews) ## Zipy Reviews ### 1. Session Replay + Error Correlation: A Big Win with Fast Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zipy?** I liked the fact that it allows Session replay and error correlation (big win). Easier and quick to setup. Helps reduce back-and-forth between product & engineering. **What do you dislike about Zipy?** Zipy is not a full analytics suite. The backend monitoring is weaker vs pure APM tools. Enterprise maturity may need validation - still building that 'brand'. **What problems is Zipy solving and how is that benefiting you?** Zipy solves the problem of not being able to see what users actually experience when things break, which makes debugging slow and inefficient. It combines session replay with error logs, helping us identify and fix issues faster, reduce back-and-forth across teams, and improve user experience and conversions. ### 2. Game changer for UX and error tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Rishivansh P. | Customer Success, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Zipy?** Zipy has been a fantastic tool for tracking user behavior and debugging issues in realtime. The session replay feature is especially useful as it lets us see exactly how users interact with our app, which helps us in making better product decisions. Easy to jump in, setup, and starting using, along with a fantastic support. **What do you dislike about Zipy?** not much to dislike, but I'd love to see more integrations with third party tools in the future to make our workflow even smoother **What problems is Zipy solving and how is that benefiting you?** They have drastically improved our ability to identify and fix errors quickly. The detailed error tracking and session insights have helped us pin-point UI/UX issues and resolve them faster ### 3. Zipy helps us understand users and fix issues faster **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya Sharma D. | Sr. Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Zipy?** Zipy lets us see exactly how our users are interacting with our product. It saves us time and improves the overall experience. This makes it much easier for the product team to understand product usage and fix issues faster. It shows what features they're using, where they're getting stuck, and tracks events like rage taps or errors. **What do you dislike about Zipy?** Sometimes the event tracking takes a little time to update. And I feel like a few metrics could have deeper insights. But overall, it works well for our team. **What problems is Zipy solving and how is that benefiting you?** With Zipy, we don’t need to guess anymore. It tracks product sessions, and custom events, and shows us analytics about what’s working and what’s not. Debugging product issues have become faster, and we can improve features based on actual user behavior. It's helping the product team a lot in making better decisions. ### 4. Helped us improve our UI/UX **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Zipy?** Used Zipy extensively when we launched our product, this helped us session reply, the product was easy to use and the customer support is just amazing. I usually start my day with tracking features of our app and how our users actually adopt the feature. **What do you dislike about Zipy?** Would be great if we can export the details in CSV. **What problems is Zipy solving and how is that benefiting you?** Zipy is helping us in understanding user behaviour. ### 5. UI insights through sessions and key touchpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Srinidhi R. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Zipy?** Zipy enables us to understand where to address, in terms of UI improvements, so that users get a better experience. We have been successful in driving such improvements post analytics from Zipy, very helpful. **What do you dislike about Zipy?** Nothing as of now, eager for the upcoming features. **What problems is Zipy solving and how is that benefiting you?** ZIpy throws visibility into user sessions, analytics and insights into UI journey of the users, and easily identifies rage clicks etc. ### 6. Identifying areas to improve the UI and UX became so much more easier **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun R. | Senior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Zipy?** Best thing I like about Zipy - the error monitoring, heatmaps, session replays, and the filters/customizations they provide. The insights we gain from the tool is very useful and easy to consume to take action. **What do you dislike about Zipy?** Really hope they add more features around getting insights directly from the tool. **What problems is Zipy solving and how is that benefiting you?** Zipy allows us to analyze page loading performances, user behaviour, UI errors or improvements. ### 7. Zipy improved our application performance with bug tracking features **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush O. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Zipy?** I really like Zipy's bug tracking and error tracking features. Recently we were facing lot of network errors in our app that was causing issues for the users. With Zipy, we were able to figure what was going wrong. The error logs were much helpful with that were able to fix issue much quicker. Additionally the session replay, this helped us lot where users were running into trouble. On top of that customer support has been fanatstic. Specially Bharat and Sandesh has helped us a lot. They were always quick to respond and very helpful. **What do you dislike about Zipy?** Error logs were not having advanced customization. There was a incident where were network logs were not clearly mentioned and it was a very important issue for us. They came on call and guided us through additonal ways to track and identify those effectively.They understood the requirements and gave us workarounds. Their dev tools are quite effective. I wish they had more filtering options in dev tools . The turnaround time was very quick. The support made a real difference even though the feature was missing. **What problems is Zipy solving and how is that benefiting you?** Initially, we were having numerous customer issues and were not able to track them, particularly the network errors. But with Zipy, we were able to get the exact network logs and pinpoint the exact errors. Now, we have a good ecosystem for tracking errors. ### 8. Best tool to track user activity on the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Zipy?** It helps to track my user activity, to find out errors and debug faster. **What do you dislike about Zipy?** Loading time... a few sessions get missed, hard to find session. **What problems is Zipy solving and how is that benefiting you?** First, it helps check client adoption of our feature, proactively helping our testing team to track bugs. Help us to know which screen needs to be improved. Use perspective. ### 9. Zipy improved our mobile app debugging with session replays. **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush J. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Zipy?** We were facing error in our Android app and that we weren't able to find it. We used Zipy to replay the user session and identify the exact place where the issue occured. Zipy gives detailed dashboard with error logs, which helped our mobile teams resolve the problem quickly. Zipy’s features have improved our app performance and streamlined our debugging process. **What do you dislike about Zipy?** Zipy is good in a lot of things, we missed some features for Flutter app debugging. But, as part of their Flutter SDK Beta, the support team was responsive and provided effective solutions. I think there are many scopes of improvement, but the developer experience is way smooth. **What problems is Zipy solving and how is that benefiting you?** Zipy has helped with our mobile app debugging. Our developers user the dashboard and error logs. We weren't able to resolve one issue, but their support team guided us well. ### 10. Great Tool for Session Replay **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan P. | Growth , Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Zipy?** RB2B-Zipy Integration is good. I can see exactly what visitors are doing on the website, especially those tracked by RB2B. The session summary also saves me a lot of time. Plus, it's easy to integrate with GTM. **What do you dislike about Zipy?** Sometimes, certain sessions aren't captured by Zipy due to being blocked by a firewall. However, this is a rare occurrence and not a significant issue. **What problems is Zipy solving and how is that benefiting you?** Zipy helps me how visitors interact with the wesbite and helps me out to find the areas of improvement. I've fixed lot of my landing pages after watching the sessions. - [View Zipy pricing details and edition comparison](https://www.g2.com/products/zipy/reviews/zipy-review-9499061?section=pricing&secure%5Bexpires_at%5D=2026-06-30+06%3A43%3A16+-0500&secure%5Bsession_id%5D=45eac6a0-2db1-4cc7-a8ba-2e3e8c55dc86&secure%5Btoken%5D=cedfff008159b7275fecc32d63cceb55ffac348d1c0074cbbfe202b2922c80d4&format=llm_user) ## Zipy Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Real-Time Reporting - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Zipy Alternatives - [LogRocket](https://www.g2.com/products/logrocket/reviews) - 4.6/5.0 (2,359 reviews) - [PostHog](https://www.g2.com/products/posthog/reviews) - 4.5/5.0 (1,044 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews)