G2

Dustin A.

Operations manager/Digital Engagement

Consumer Goods

Enterprise (> 1000 emp.)

12/7/2022

"Great Product, and Amazing Support"

4.5/5

What do you like best about Zingtree?

I love that Zingtree really listens to its customers. They continually ask for feedback and truly listen. As I have been involved with different beta programs or feedback sessions, many suggestions have been implemented far quicker than I would have ever expected. It has been surprising how much effort they put into understanding our needs and making changes that have a positive impact on our use of the product. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I have run into a very small number of issues after updates to the UI. But their support team has been incredibly quick and receptive to resolving the issue and exceeding my expectations with their support. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Our product is highly technical. With an entry-level position for our support staff, it has been a constant struggle to find ways to provide the help they need to understand and resolve an issue our members experience. Zingtree has been a very effective solution. We can take the knowledge from training as well as continual feedback from our product quality team to provide quick up to date diagnostics to our front-end. This has decreased handle time, and increased our satisfaction, one-call resolution rate, and our parts and service costs. Review collected by and hosted on G2.com.