The support is generally very good, from Account Manager through to support team on live chat. I'm also appreciative that all my feedback is genuinely considered and the Zinc team will always make every attempt at implementing solutions based on my feedback. The new AI chatbot is very easy to use with an improved layout and features, and navigating the platform as a whole is extremely intuitive. Review collected by and hosted on G2.com.
There are times where small inefficiencies can compound to create pretty big delays. For example, having certain candidate criminal checks gated due to extra information needing to be manually confirmed via email, or having referee responses bouncing between no reply inboxes or where referees provide responses to the support team's inbox in the form of pdf or email message instead of submitting directly on the platform (in these cases, the reference tends to be lost or there is a delay in retrievalfrom the inbox and subsequent upload to the candidate's report) Review collected by and hosted on G2.com.
Hi there! Thank you for taking the time to leave us such lovely feedback.
I'm glad the support team and your AM are helping make your experience with Zinc better and it's good to hear you're happy with the new AI chatbot and platform navigation too.
I've passed on your feedback for areas of improvement to the relevant teams and we will continue to think about how we can make the experience more seamless for you.
Thank you once again for leaving us such detailed feedback, I hope you continue to have a pleasant experience using Zinc. ⚡️
Best,
Rushali