G2

Verified User in Chemicals

Small-Business (50 or fewer emp.)

10/30/2026

"Fast, Lightweight Customer Trial Feedback Polls with a Clear Results Dashboard"

4/5

What do you like best about Zigpoll?

Honestly, what I like best about Zigpoll is how fast I can spin up short, focused feedback polls for our material trial customers here at Northwood Specialty Compounds. I’m Thomas Oliv, Operations & Sample Coordinator, and we’re a small specialty chemical team of 11–50 people. A big part of my job is shipping out material samples, scheduling trial runs, and checking in with customers once they’ve tested our compounds. We don’t need huge, complicated multi-page surveys for every follow-up. Most of the time I just want a quick read on how the trial went, whether the viscosity, cure rate or compatibility matched what they were looking for, and if they want us to send a revised sample. Zigpoll is perfect for that lightweight check-in.

A few weeks back, we sent out a batch of modified resin samples to a customer that formulates industrial coatings. After their testing window wrapped up, I needed to get quick feedback from their lab team. I threw together a Zigpoll poll in about 10 minutes. I added simple rating questions for performance, a single open-text box for notes, and one selector to let them pick their next step — whether they wanted a reformulated sample, a formal quote, or to hold off for now. The link was clean and easy to drop right into my follow-up email. It wasn’t overwhelming at all, and that mattered because lab folks are swamped and don’t have time to work through long forms. Response rates were way better than when I used longer form tools for these trial check-ins.

I also really appreciate how straightforward the results dashboard is. As responses roll in, I can instantly see the rating breakdowns and read their short comments in one view. I don’t have to dig through confusing filters or wait to run a report. For my workflow, that means I can flag negative feedback right away and loop our technical sales lead in before the feedback gets stale. If multiple customers mention the same performance quirk during trials, it’s easy for me to spot the trend and log it in our sample tracker.

The share options are solid too. I can grab a simple link, or even generate a QR code to print on the sample paperwork we ship out. Sometimes our customers’ lab techs pull out their phone after running tests and scan it immediately. Getting feedback while their test results are still fresh is a huge win. I’ve noticed the notes are much more specific when they respond right after testing, instead of a week later when the details start to blur.

Branding is simple to set up as well. I can drop our Northwood Specialty Compounds logo on the poll so it doesn’t look like some random generic survey. Our customers work with a lot of chemical vendors, so seeing our branding helps them recognize it and take it seriously. Review collected by and hosted on G2.com.

What do you dislike about Zigpoll?

Honestly, Zigpoll works great for those quick trial feedback pulses we send out to our coating and compound customers, but it has some clear limits that trip me up regularly as the Operations & Sample Coordinator at Northwood Specialty Compounds. We’re only 11–50 people, and a lot of my work revolves around tracking material trials, sample requests, and technical lab feedback, so these gaps stand out pretty quickly when I try to stretch the tool beyond simple polls.

First off, it’s really not built for complex multi-step feedback flows. Most of our trial work isn’t just a single rating. Sometimes I need to ask customers to weigh in on multiple separate performance metrics: viscosity, shelf stability, adhesion, cure profile, and compatibility with their existing raw materials. If I try to pack all that into one Zigpoll poll, the layout gets cramped fast. It doesn’t handle layered conditional logic well at all. If a customer marks adhesion as poor, I’d love to auto-populate follow-up questions about their substrate type or application method, but that kind of branching is either missing or super clunky to configure. Last month with that resin trial poll, I ended up adding all those extra questions as static fields, and a bunch of respondents got annoyed by seeing questions that didn’t apply to their setup. A few people told me they just skipped over those sections, which made some of the data unreliable.

File uploads are another major weak spot, and this hits our chemical sample workflow hard. Every so often, lab teams want to send over test charts, microscopy snapshots, or simple lab notes alongside their feedback. Zigpoll doesn’t support attachments in the poll itself. That means if they have supporting test data, they have to reply to our email separately. Those attachments get disconnected from the poll response. I have to manually match the poll entry to the emailed files, rename everything, and log it in our sample tracking sheet. It’s easy to mispair feedback and test documents when we get a handful of responses on the same day. That extra manual matching work defeats a lot of the reason I wanted to use a poll in the first place. Review collected by and hosted on G2.com.

What problems is Zigpoll solving and how is that benefiting you?

Honestly, the core problem Zigpoll solves for me is that we needed a super lightweight way to gather quick trial feedback without forcing our customers’ busy lab teams to fill out long, heavy forms. I’m Thomas Oliv, Operations & Sample Coordinator at Northwood Specialty Compounds, and our team is 11–50 people. A huge part of my day is coordinating sample shipments, tracking material trials, and following up once our clients run tests on our specialty chemical compounds. Before Zigpoll, I had two options for post-trial check-ins. Either I sent a long multi-field form that lab staff often ignored or put off for days, or I just asked for feedback over plain email. Email replies were inconsistent, scattered all over our inbox, and every customer would share details in their own unstructured way. That made it really tough to compare results across different trial batches or spot recurring performance issues.

Zigpoll gives me a dead-simple way to build short, focused polls and drop them right into my follow-up emails after a sample delivery. That resin coating trial I mentioned earlier is a great example. I put together a quick poll with a couple rating questions and one open comment box, plus a selection for their next steps. It only takes respondents a minute or two to finish, so they’re far more willing to respond while their test data is still fresh. That solves the delay issue we used to see with slower, longer forms. The notes I get are more specific, and I don’t have to chase nearly as many people down for an update.

It also fixes the chaos of unstructured email feedback. All the answers land neatly inside the Zigpoll dashboard instead of spread across dozens of separate email threads. I can scan results at a glance, see how ratings trend, and quickly pick out comments that need attention. If multiple customers flag the same issue with viscosity or cure behavior, I can catch that pattern fast and bring it to our technical sales lead. That’s a big benefit for our workflow because we can react faster to trial problems instead of waiting to compile scattered email notes at the end of the week.

The simple sharing options are another big win. I can send the poll link through email, or print a QR code to slip into the sample packaging we ship out. Some of our customers’ lab technicians scan it right after finishing their testing. Capturing feedback in that moment means I get far more reliable input, instead of vague memories a week later. That timeliness adds real value when we’re iterating sample formulations.

I also like that it doesn’t require any setup help from our limited admin or technical resources. I can draft, tweak, and send a new poll in ten minutes flat whenever we kick off a new round of sample testing. We don’t have to spin up a full form workflow or mess around with complicated settings just for a quick pulse check. Review collected by and hosted on G2.com.