G2

Daniel K.

Senior Automation Solutions Architect

Mid-Market (51-1000 emp.)

11/6/2026

"ZAIA Builds Real Workflows with Live Catalogue Actions"

5/5

What do you like best about Zenphi?

The best feature is ZAIA. Unlike many other automation copilots we've been using internally (Zapier Copilot for example), it actually builds out the workflow – not just recommends the structure. Also, it suggests actual actions in production, calling the live catalogue — again, unlike many other tools that recommend a workflow structure, promise to give you access to premium actions if you move to a paid tier, and when you do, proclaim that integrations or actions you request are not available yet. Review collected by and hosted on G2.com.

What do you dislike about Zenphi?

If not for ZAIA, we'd be having a hard time finding relevant actions in the catalogue. The naming is a bit inconsistent and not really intuitive. Also, there's not so many templates to start with. But luckily, their automation assistant solves this problem. Review collected by and hosted on G2.com.

What problems is Zenphi solving and how is that benefiting you?

We use Zenphi mostly for approval processes. Multiple approvals within HR and other operational departments. Sick leaves, compensations, org unit changes, location changes. The main benefit of course is automation itself - we used to handle many of this manually, even having an approval software in place. Just our previous tool was very rigid, we could not make it request approval from several managers, run a sequential loop or wait for an approval from a specific person. So there was a lot of manual emailing in place. Zenphi solved this. Also, it allowed us to deploy all these approval workflows into Google Chat, and now users can request approvals using plain language just having a natural conversation with Zenphi-based AI approval agent. Review collected by and hosted on G2.com.