# Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 275 ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons **What users like:** - Users commend the **exceptional customer support** of Zenoti, noting quick responses and professional guidance throughout the onboarding process. (45 reviews) - Users appreciate the **fantastic features** of Zenoti, including customizations, reporting, and seamless communication tools. (31 reviews) - Users value the **ease of use** of Zenoti, appreciating its intuitive scheduling and exceptional support throughout implementation. (26 reviews) - Users find the **incredible support team** and helpful tools of Zenoti essential for navigating its complex features. (25 reviews) - Users value the **comprehensive reporting capabilities** of Zenoti, finding it an improvement over previous systems. (15 reviews) - Customization (14 reviews) - Business Growth (10 reviews) - Setup Ease (10 reviews) - Communication (9 reviews) - Integrations (9 reviews) **What users dislike:** - Users face a **complex setup** process with Zenoti, requiring significant time and resources for effective implementation. (14 reviews) - Users find Zenoti's system to be **quite complex** , making it challenging to teach and implement effectively. (13 reviews) - Users find the **poor usability** of Zenoti challenging, citing difficulties in navigation and completing tasks efficiently. (10 reviews) - Users experience **limited features** in Zenoti, facing challenges with automation and system capabilities. (7 reviews) - Users note **app limitations** in Zenoti, encountering issues with automation, functionality, and lack of certain features. (6 reviews) - Users report that **Zenoti's onboarding is time-consuming** , requiring extensive setup and training for effective utilization. (6 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Unsurpassed AI Features and Cutting-Edge Tech for Multi-Location Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy M. F. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Zenoti?** I wanted to take a moment to share our experience with the onboarding process thus far. Overall, we have been incredibly impressed—not only with the structure and progress of the onboarding, but more importantly, with the level of support we’ve received. Sudhanshu and Jesse Pooni have been nothing short of exceptional and truly redefine what customer service excellence looks like. In particular, Sudhanshu has stood out for his ability to consistently exceed expectations. His responsiveness, attention to detail, and commitment to delivering timely results have not gone unnoticed. We recognize that our volume of requests and pace has, at times, been significant, and he has handled it all with remarkable professionalism and composure—always staying solutions-focused and proactive. Together, Sudhanshu and Jesse have navigated our questions, concerns, and requests with a level of expertise that is both reassuring and impressive. Their calm, confident, and thoughtful approach has made a meaningful impact on our experience. We are genuinely grateful for their support and are very much looking forward to continuing this partnership. **What do you dislike about Zenoti?** As a new customer nothing stands out at this point. **What problems is Zenoti solving and how is that benefiting you?** Adjusting reporting that we are used to seeing, minimal features that need to be tweaked on this system for booking ease, waitlists and service list. ### 2. Feature-Rich and Well-Supported, but Complex Setup and Migration **Rating:** 3.0/5.0 stars **Reviewed by:** Tom M. | Esthetician and Administrative Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Zenoti?** Very feature rich. Lots of ways to tag, relate and report data. I also appreciate the integrations, including Aveda rewards system, and convenience of Zenoti payments. Primary support team (thank you Jesse and Karnika) has been very dedicated to the complex operation of migration and setup (still ongoing). The Zeenie chat assistant, while not always correct, has been invaluable. **What do you dislike about Zenoti?** The feature complexity comes at a steep cost. Configuration is not very intuitive, and often requires many steps to accomplish things that have been very simple in the past. Migration did not start off smoothly at all with employee schedules requiring a lot of manual intervention, which is really stressful for an appointment based business. In retrospect, I would have preferred spending more time stepping through every configuration option and less time on training in day to day operations, as once things are set up properly, that stuff is relatively easy to do. **What problems is Zenoti solving and how is that benefiting you?** Zenoti payments and Aveda integration are my two favorite things so far. I am looking forward to implementing more features to enhance our business (more addon recommendations, referral program, and automated campaigns). ### 3. Smooth Onboarding, More Features Than Salon Iris, and Growing Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Sohel M. | Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Zenoti?** Onboarding experience exceeded expectations as Jesse was available to answer questions at anytime of the day. His knowledge of the salon industry and Zenoti help setup our system for success. If it wasn't for him, I don't think we would have been able to make the switch. We have seen growth in our sales since switching and are becoming more familiar with the different features as there are so many to help us to grow our business. Jesse has continued to work with us after the switch to help us learn the system. If you are switching to Zenoti, ask for Jesse for your account. **What do you dislike about Zenoti?** Would like to further customize some reports which I can not. **What problems is Zenoti solving and how is that benefiting you?** New guest growth. Easier upsells. Better online booking. ### 4. Zenoti: A Game-Changer with Powerful Features, Reporting, and Seamless Booking **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Zenoti?** Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process from demo to signing up to implementation to onboarding and going live was well organized, communicated and executed precisely. A big thank you to Manish Modani (Project Manager), Prabhu Jogan (Product Specialist), Harish Boddupalli (Technical Project Manager) and Disha (Implementation Consultant) for always being accessible and guiding us throughout the process. Zenoti has many layers and capabilities which might seem complex at first but once you do the training sessions and start working with Zenoti in real time, it all comes together and you wish you had signed up with Zenoti earlier. The web capabilities, client booking options and AI features makes it seamless for both businesses and clients. **What do you dislike about Zenoti?** Initial earning curve and the ease of use. **What problems is Zenoti solving and how is that benefiting you?** Integration with other products. ### 5. Zenoti: Easy to Use, Beautiful Appointment Book, and Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zenoti?** Zenoti's customer support is definitely the most helpful part. They are extremely responsive. Zenoti is really easy to use, has a beautiful appointment book, offers robust reporting, and their HyperConnect messaging system is unmatched. Performs very well, offers integrations for anything needed, and is 100% worth the price when it comes to the value you receive. **What do you dislike about Zenoti?** I will say sometimes when you need to do something quite simple, there are a lot of small steps you need to take (like lots of buttons to click to get to that one simple task). BUT, Zenoti is constantly updating its system to make it more seamless, and that's helpful. **What problems is Zenoti solving and how is that benefiting you?** Connecting with customers - their integrated HyperConnect system helps you reach the client directly, and that saves a lot of front desk hours. Also, reporting. Zenoti's reporting is very clear and offers a lot of data to help your business grow. ### 6. Seamless Setup with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Taheera F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Zenoti?** I like Zenoti's accessibility and the numerous profile features it offers. It enables me to access information quickly about each of our customers right at our fingertips. It allows us to populate and find information about clients easily. The initial setup was seamless, and I want to acknowledge the support provided by one of Zenoti's employees, Jesse Pooni Despite primarily supporting onboarding situations, he has provided ongoing support over the years, especially when purchasing new terminals or trying to reset existing ones. He's always been available to help and answer our questions, ensuring we get up and running smoothly. I can’t thank him enough for his continued support **What do you dislike about Zenoti?** Sometimes I think Zenoti changes the interface too often, so you get used to one view, and the way of using Zenoti, and then it's updated and the interface changes sometimes too often for my liking. **What problems is Zenoti solving and how is that benefiting you?** Zenoti solves the problem of client accessibility, allowing easy online bookings. It also helps us access customer information quickly and find details easily. ### 7. Onboarding Complete and went smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Dana-Bliss S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Zenoti?** The support from Sudhandsu onboarding has been fantastic. I really love all the features i have like the hyperconnect, reporting, my zen app, same day tips and google reviews and booking built right in. **What do you dislike about Zenoti?** Things on our apps and online keep randomly changing and then it will come back again. It can be pretty confusing to have access to things and then all of a sudden not have access. I also am paying for all the features but dont currently have access to them. Like the hyperconnect bot and client app. I signed on in November and its taken 2 months just to onboard onto the booking system and im sure it will take some time to get those other features up and running too. **What problems is Zenoti solving and how is that benefiting you?** Sudhansu literally fixes everything for me. He is responsive, thourough, and on top of everything that i have requested. I would be nervous to not have him. ### 8. All-In-One Solution with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Haven Beauty Salon . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Zenoti?** I love that Zenoti has everything in one place, which is really well put together and makes our operations smoother. My favorite feature is Zennie, which allows me to type any question I have about the system and quickly get directions and suggestions. Zenoti's setup was super easy, and it's incredibly customizable, offering everything we need in a software. **What do you dislike about Zenoti?** The clocking in option and possibly the mobile app could be improved. The calendar feels a little clunky, and I'd love to be able to pinch and zoom. When I'm on the calendar view with all my stylists, I'd like to click on any appointment and edit their information, but currently, I can only click on appointments under my own calendar. Also, I'd love to see the hyperconnect link on the bottom of the app screen because it's on the top right corner now and is very easy to miss, especially since it's pretty small. **What problems is Zenoti solving and how is that benefiting you?** I use Zenoti for scheduling, client communication, reporting, and marketing, all in one place. 'Zennie' quickly provides directions and suggestions. Zenoti's customization surpasses other software, and the setup was super easy. ### 9. Streamlined Booking with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Seth V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Zenoti?** I like that the booking process and flow with Zenoti is a lot better than what I was using before. It's now easier for our customers to book appointments with less time my staff has to spend on booking. The whole onboarding process is great, along with the rest of the Zenoti team's support. The communication and daily Teams meetings help, as does the time given to resolve any issues or questions. **What do you dislike about Zenoti?** I would say having it set up not like a salon, but having the option to actually have rooms versus rooms being names of providers. I wish I would get alerts for any text messages through the Zenoti app. It is a lengthy process to learn everything, but is going great. **What problems is Zenoti solving and how is that benefiting you?** Zenoti streamlined our booking, making it easier for customers to book and reducing the time my staff spends on bookings. They supported us through migration and onboarding, with clear communication and fast issue resolution. ### 10. Wonderful Migration to Zenoti—Powerful Franchising Capabilities and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacinda P. | Vice President of Store and Franchise Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Zenoti?** Our business migrated over to zenoti a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager Jesse P. is quick and efficient and lovely to work with. He has a clear understanding of our wnats and needs and always finds. a solution for us. **What do you dislike about Zenoti?** The appointment book is extremely sensitive when moving bookings around. Could be a good thing and bad thing **What problems is Zenoti solving and how is that benefiting you?** It has help tremendously with reporting and understanding our business. ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews/zenoti-review-12799437?section=pricing&secure%5Bexpires_at%5D=2026-05-18+00%3A47%3A57+-0500&secure%5Bsession_id%5D=6f2677e3-9b20-4ff8-88c6-cb1c23e01c43&secure%5Btoken%5D=fce6e74e12cf2ca5292e980194898cc7475bc8d235402fb100d3de2beab01293&format=llm_user) ## Zenoti Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Dial.ogue](https://www.g2.com/products/dial-ogue/reviews) - [DocsAI (a product of vishwa.ai)](https://www.g2.com/products/docsai-a-product-of-vishwa-ai/reviews) - [Guideline](https://www.g2.com/products/guideline/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Practice Management** - Patient Records - Photo Management - Patient Portal **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (490 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (94 reviews)