G2

Jarrett G.

Owner

Small-Business (50 or fewer emp.)

10/13/2026

"All-in-One Platform That Cut No-Shows and Streamlined Our Shop"

5/5

What do you like best about Zenoti?

Zenoti consolidates everything into one platform — booking, POS, client profiles, photo documentation, commission tracking, and marketing. For a multi-service shop like mine (barbering, facials, and scalp treatments), having everything in one system eliminates the need for multiple subscriptions. The AI receptionist and automated reminders have been especially valuable for reducing no-shows. I also want to give a special shout-out to Shamanth, Rithvika, and Yash — they are extremely knowledgeable and helpful throughout the onboarding process. Review collected by and hosted on G2.com.

What do you dislike about Zenoti?

The setup and onboarding process is complex. It takes time to map services, migrate client data from Square, and train staff. The platform is powerful but not simple — and the cost is significant for a new single-location shop. Some features require backend support to configure, which slows down implementation.

That said, the thoroughness of the onboarding process gave me full confidence in the system once it was installed. It was clear that every detail was handled properly, and that gave me peace of mind going live. Review collected by and hosted on G2.com.

What problems is Zenoti solving and how is that benefiting you?

Zenoti solves the biggest problem I had as a new shop owner — managing multiple service categories, staff schedules, and client records without juggling separate systems. Before Zenoti, I would have needed one tool for booking, another for payments, another for client photos, and another for marketing. Zenoti consolidates all of it into one platform.

The biggest benefit is operational efficiency. The AI receptionist handles after-hours inquiries, automated reminders reduce no-shows, and commission tracking is built in. I also use it to document scalp and skin consultations with photos, which is essential for my dermatologic-adjacent positioning. It gives me a single, reliable system to run the entire business — so I can focus on clients instead of admin work. Review collected by and hosted on G2.com.