G2

UA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

11/27/2024

"Zenloop impresses us with its platform's ease of use."

4.5/5

What do you like best about zenloop?

Intuitive UI, quick and straightforward setup of queries, and easy integration of the queries into our customer journeys make Zenloop a valuable tool in our CRM tech stack. Review collected by and hosted on G2.com.

What do you dislike about zenloop?

The customization options for queries could be more flexible to gain even more targeted insights. Additionally, the tool could become more versatile with sensible expansions, such as the integration of additional survey functionalities. Review collected by and hosted on G2.com.

What problems is zenloop solving and how is that benefiting you?

With Zenloop, we can efficiently integrate NPS queries into various touchpoints and journeys to capture customer feedback in a targeted manner. We also use the tool to better understand our customers' purchasing behavior at different points. It is our central digital feedback tool that goes beyond the mere collection of NPS and helps us make data-based decisions and sustainably increase customer satisfaction. Review collected by and hosted on G2.com.