G2

Kristen D.

Program Director

Mid-Market (51-1000 emp.)

8/4/2021

"Zen Charts EMR"

4/5

What do you like best about ZenCharts?

I like that after being trained, I am able to make a lot of the edits that I need to forms so that I don't have to constantly ask for help or submit tickets for small changes. I like that I can schedule email notifications for a variety of things. I like that the system is completely customizable and allows you to have unlimited users and clients/patients. I love that we can fax from the system. The Systems Manager is very patient and thorough and helps me understand things better when I am confused. Review collected by and hosted on G2.com.

What do you dislike about ZenCharts?

There are often bugs or issues that I have to email tech support about and the solutions are slow or sometimes don't ever happen. Also when I email our Accounts Manager, it often seems like I am bugging her or annoying her and her answers aren't thorough, they seem rushed and she responds with one sentence or just a few words, so I am often just as confused as when I asked the question in the first place. Review collected by and hosted on G2.com.

Recommendations to others considering ZenCharts:

Make sure someone on your team is very tech savvy. It is easy for the end user, but difficult to set up. Review collected by and hosted on G2.com.

What problems is ZenCharts solving and how is that benefiting you?

I have access to every chart 24/7 and can easily look up any information that I need. I can leave warnings and notes for various things to alert others to certain issues. The "meta data" feature allows data to carry over from one form to another for a particular client so we don't have to keep entering things over and over. Many of the templates that come with the system are very useful. A lot of commonly used tests/evals/scales are included. Review collected by and hosted on G2.com.