Zenarate gives new hires the chance to practice real-life scenarios through simulations, so they feel confident when working with actual customers. The different engines available also expand the scope of what they can learn and practice. I absolutely love using the product—it’s clean and easy to navigate, especially from an admin perspective. Review collected by and hosted on G2.com.

While the product is really good overall, there’s still room for improvement. The standard AI engine could offer more human-like voices, similar to what’s available in the advanced AI engine. Speech recognition could be stronger for global accents, as well as for healthcare and customer-service terminology. Finally, adding an auto-save feature would make a big difference, so learners can resume from where they left off rather than having to restart. Review collected by and hosted on G2.com.