G2

Kent L.

Mid-Market (51-1000 emp.)

1/21/2025

"ZenAdmin has been the resource our team needed"

5/5

What do you like best about ZenAdmin?

ZenAdmin and the ZenAdmin team have been critical to our company's staff support model. They have integrated very nicely with our support staff, filling areas where we needed help and always providing swift support. Their scope of available services is impressive, and their willingness to go above and beyond is always appreciated. Our decision to work with ZenAdmin has been essential to our IT team's success. Review collected by and hosted on G2.com.

What do you dislike about ZenAdmin?

Not too much I dislike but I would love to see them expand on their webstore and have more equipment available to purchase that is in stock. Unfortunately, many items we need to ask for a quote and the turnaround time gets extended. Maybe having a list of the common items a company orders kept in stock might be an idea. Review collected by and hosted on G2.com.

What problems is ZenAdmin solving and how is that benefiting you?

The company I work at is located primarily in the USA, but we have a growing location in India. We are a small software company and being 100% remote, asset management has been a challenge. Getting remote employees their equipment and collecting and storing equipment from departing employees has been a big challenge. ZenAdmin has saved us by providing us locations in the US and India to store our equipment and then allocate that equipment to staff when we need it or collect and store the equipment when a staff member leaves.

The ZenAdmin team takes care of everything for us, handling all the logistics with shipping, deliveries and storage. The SaaS platform also has been a great IT Asset Management system and connects to our HexNode MDM system. Their platform, called ZAP for short, also syncs with our HR system, so we have our staff directory available at our fingertips. If we need to ship a laptop to a staff member, we go into that staff member's profile and then allocate the laptop to them. The ZenAdmin team then handles the work to get that laptop into the hands of that employee.

ZenAdmin and their 'WebStore' has also been a great benefit for when needing to order new equipment. Review collected by and hosted on G2.com.