--- title: Zen Planner Reviews meta_title: 'Zen Planner Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how Zen Planner works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 102 scale: '5' date_modified: '2026-07-17' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # Zen Planner Reviews **Vendor:** Daxko **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 102 ## About Zen Planner Run your gym. Not spreadsheets. Zen Planner is the all-in-one management software trusted by 6,000+ fitness businesses — built by a martial arts school owner in 2006 and refined ever since. Purpose built for CrossFit boxes, martial arts schools, MMA gyms, BJJ academies, and boutique studios. Get back hours every week with automated billing, scheduling, and member management. Zen Planner has every you need to succeed with: • Member & Staff Management • Payments & Billing • Websites & Digital Marketing • CRM & Marketing Automation • AI-Driven Marketing Tools • Campaign Marketplace • Member Retention & Communications • Workout, Belt & Skill Tracking • Community Building • Branded Member App • 2-way SMS and Email Take Your Marketing to the Next Level with Zen Planner Engage: Zen Planner Engage is your all-in-one solution to attract new members and keep current ones engaged. With AI-driven marketing tools, a powerful CRM, and an AI-powered lead-capturing website, growing your fitness business has never been easier. Unlock the Campaign Marketplace, a quick-start toolkit featuring over 50 prebuilt email and SMS campaigns to re-engage clients, promote programs, and drive results. Streamline your marketing with tools tailored to fit your goals and boost success effortlessly. Zen Planner's support team is available via chat, phone and email in addition to 24/7 access to the online help center. All customers have access to Zen Planner's online community, industry insights and content, webinars, and Zen Academy. To see Zen Planner in action, book a demo with one of our Software Specialists today! ## Zen Planner Pros & Cons **What users like:** - Users love the **ease of use** of Zen Planner, appreciating its simple implementation and integration with other platforms. (4 reviews) - Users love the **booking ease** of Zen Planner, especially with calendar embedding and trial class reservations. (1 reviews) - Users commend the **exceptional customer support** of Zen Planner, making implementation smooth and hassle-free. (1 reviews) - Users value the **user-friendly interface** of the Zen Planner mobile application, enhancing scheduling and trial class bookings. (1 reviews) - Users note the **initial reliability** of Zen Planner, but experience challenges as their needs grow over time. (1 reviews) - Users love the **easy-to-use scheduling** of Zen Planner, seamlessly integrating with their website for class reservations. (1 reviews) **What users dislike:** - Users find the **management of customer credits** challenging, leading to occasional difficulties in the Zen Planner experience. (1 reviews) - Users report severe **payment issues** with Zen Planner, facing ignored refund requests and poor customer service responses. (1 reviews) - Users face **poor customer support** , experiencing unresponsive service and ignored refund requests, leading to frustration. (1 reviews) ## Zen Planner Reviews ### 1. Gets the job done, but needs better usability **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Zen Planner?** I like that Zen Planner helps with workout tracking and logging, and it offers a place to score workouts and keep track of weights. The capability for client interaction and encouragement through the partner app, SugarWOD, is a plus. I also use Zen Planner for reserving classes and keeping track of attendance history and limits. It's convenient that Zen Planner is widely used by other companies, which adds a sense of familiarity. **What do you dislike about Zen Planner?** Toggling between multiple gyms as a member is clunky. It should show one user profile that seamlessly can interchange between different gym locations; the current way of navigating is not user intuitive and it does not save PRs or benchmarks between gyms. The initial setup was a bit cumbersome. It's also not intuitive where to find attendance history and number of remaining classes. **What problems is Zen Planner solving and how is that benefiting you?** I use Zen Planner for workout tracking, scoring workouts, and client interaction. It helps in reserving classes, tracking attendance, and managing limits. **Official Response from Holly Graham:** > We’re glad Zen Planner is working for you day-to-day: tracking workouts, scoring WODs, managing class reservations, and the SugarWOD integration for community connection. That’s what we’re built for, and it’s good to hear those pieces are delivering. Your frustrations around navigating multiple gym locations and difficulty finding attendance history & remaining class counts are valid, and we hear you. We’re currently building a NEW member app experience, and seamless gym transition and more intuitive access to attendance and class history are central to what we’re solving for. The goal is a member experience that feels as connected as the communities your gyms have built. We appreciate your patience, and we’re committed to earning a stronger rating as that work comes to life. If you’d like to share more feedback directly, our product team would love to hear from you! ### 2. Expensive with Frequent Changes but Reliable Support **Rating:** 2.5/5.0 stars **Reviewed by:** Shadrach M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Zen Planner?** I do like that I can call and talk to somebody. I also like the old dashboard. **What do you dislike about Zen Planner?** I don't really like Zen Planner that much. It's expensive, and they keep changing the format on me, which I find frustrating. Their new dashboard requires me to click onto a different screen, and I don't like doing that. The initial setup of Zen Planner for my gym was not easy. **What problems is Zen Planner solving and how is that benefiting you?** I use Zen Planner to collect membership dues for my gyms. ### 3. Phase Gym Birmingham, AL **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Owner and Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Zen Planner?** We have used Zenplanner since we opened over ten years ago. Zenplanner is easy to use and contains a variety of reports that you can use to analyze the performance of your business. It also plugs in to different apps. We use SugarWOD and also have it connected to our door system in two of our locations. **What do you dislike about Zen Planner?** Zenplanner has made a lot of changes and updates through the years and it has gotten much better. My only issue is that billing, on the app, is not easy to get to. Many of our clients struggle with it. The link should be more front and center. **What problems is Zen Planner solving and how is that benefiting you?** It makes managing our gym and our three locations easy and efficient. **Official Response from Holly Graham:** > Hi Kevin! Thank you for sharing your experience with Zen Planner! We're thrilled that you find the platform easy to use and that our reporting features help you analyze your business performance. It's also great to hear that our integrations with SugarWOD and door systems are working well across both locations. Your long-term partnership means a lot to us, and reviews like yours help other fitness business owners understand the value of our solutions. Thank you for growing with us, and we look forward to supporting your continued success! ### 4. Easy to Use, but Setup Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandro A. **Reviewed Date:** February 12, 2026 **What do you like best about Zen Planner?** I like that Zen Planner is easy to use most times. **What do you dislike about Zen Planner?** The setup and use of Zen Planner can be a little different. **What problems is Zen Planner solving and how is that benefiting you?** Zen Planner helps me keep track of clients, members, and payments. **Official Response from Holly Graham:** > Hi Alejandro, Thank you for taking the time to share your feedback! We're glad to hear that Zen Planner has been easy to use and is helping you stay on top of clients, members, and payments — that's exactly what we're here for. We appreciate your note about the setup experience. If you ever run into any challenges or have questions as you continue using the platform, our support team is happy to help walk you through things. Thanks again for being part of the Zen Planner community — we value your business! ### 5. Not simply an App but a partner **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | director and founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Zen Planner?** The fact that this system is so easy to use and it incorporates platforms like Zoom. The best feature is the Zenplanners calendar can be embedded on our website along with the ability for new prospects to reserve a trial class **What do you dislike about Zen Planner?** possibly that I'm on the other side of the world(Australia) making communication slightly delayed. However, this is something that cannot be changed and the team always get back quickly **What problems is Zen Planner solving and how is that benefiting you?** We have been able to run online classes through Zenplanner making even our youngest students keen to be apart of the classes. The online classes are certainly a tougher classes as they are a more personal interaction. ### 6. Easy to use and navigate system **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2025 **What do you like best about Zen Planner?** Ease of implementation & customer support **What do you dislike about Zen Planner?** Sometimes the system is difficult in managing customer credits **What problems is Zen Planner solving and how is that benefiting you?** client registrations **Official Response from Holly Graham:** > Thank you for taking the time to share your feedback about Zen Planner Stacy B! We're delighted to hear that you found our implementation process straightforward and our customer support team helpful. These are areas we take great pride in, as we believe getting you up and running quickly with proper guidance is essential to your success. We appreciate your honesty regarding the challenges with managing customer credits. If you have any additional thoughts or specific suggestions about the credit management system or any other features, please don't hesitate to reach out to our support team. We're always here to help and continuously looking for ways to enhance your experience with Zen Planner. Thank you again for your valuable feedback! ### 7. Outdated and Uncommunicative. **Rating:** 0.0/5.0 stars **Reviewed by:** Scott D. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Zen Planner?** It is a basic gym management software that allows for billing, class scheduling and payroll management. **What do you dislike about Zen Planner?** So many of the features are outdated and the communication with the company is absysmal. Even their newly upgraded email system is basic and hard to use. Using the scheduling feature is difficult, especially compared to free calender apps like Gmail. I've also been trying to move information to a new payment processor for over 3 months now and it seems like every time I try to contact someone, no one knows exactly who is handling my account. The regular customer service is nice enough, but they can only forward my information to someone else. What was quoted as a 30-60 day process of switching over to a new payment processor has now taken 93 days as of 7/14/2024 with no solid answer in sight. At the end of it, I'll still have a $700 bill in addition to the hundreds of dollars that I've paid to keep my account active so I can collect invoices from customers. I would not recommend this product to anyone. **What problems is Zen Planner solving and how is that benefiting you?** Zen Planner is a gym management software that allows users to manage gym members, schedule classes and run payment and payroll. ### 8. Zero Support & Ongoing Billing Issues **Rating:** 0.0/5.0 stars **Reviewed by:** Kieran E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Zen Planner?** The Zen Planner platform was ok to use from the start and did the basics of what we needed but it all went downhill after that **What do you dislike about Zen Planner?** Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable. **What problems is Zen Planner solving and how is that benefiting you?** at the moment, zero as we have cancelled with them ### 9. Broad Product with lots of capabilities **Rating:** 3.5/5.0 stars **Reviewed by:** Kolby K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Zen Planner?** There is SO much capability and compatability for zen planner. is has A TON of features. class tracking, calendar function, automated emails, reporting, etc. I have been using it for 10+ years and they continue to try to improve systems and improve integrations. Customer service is typically very quick to help resolve issues. **What do you dislike about Zen Planner?** So much of zen planner is redudant and the functionality DOES NOT meet best practices. There is a appointment calednar on Zen planner studio AND in Zen Planner Ultimate. Neither of these calendar functions are as simple and useful as either calendy OR Acuity. so you have to pay for another service. The same goes for the email automations. The email builder is present in the Zen Planner Studio, BUT it is also present in the Zen Planner Ultimate. I think that neither of these email systems is better than what Uplaunch was. I would RATHER use uplaucnh than either of the email builders currently available. if there was a way to customize some of the functionality so that I could clean up and use what was useful for my business and get rid of the rest that would be ideal. All THREE platforms zen planner studio, zen planner ultimate, and sugarwod OFTEN crash and have to be rebooted or reloaded. **What problems is Zen Planner solving and how is that benefiting you?** Zen Planner does several things very good for us: Holds all our Liability Waivers, membership contracts, and important membership information manages all payment processing associated with memberships tracks attendances class scheudule and event calendar is great now ZP is also our CRM where we can communicate with all prior and current leads, current members and even manage client journeys and milestones. **Official Response from Kelli Sweeting:** > Dear Kolby, Thanks so much for taking the time to leave us a review. We value your loyalty to Zen Planner and UpLaunch over the past ten years and appreciate your continued use of our software to enhance your gym's operations. We understand that you have some concerns and would like to address them to improve your experience as a valued customer. We would be grateful if you could share your comments with us, as they would help us better serve you and other clients. If you would like to get in touch with us, please feel free to contact our support team at support@zenplanner.com or call us at 866-541-3570. We look forward to hearing from you soon. ### 10. ZenPlanner is the go-to member management software for gyms, without a doubt **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Zen Planner?** Studio: Their main platform for member management, ZenPlanner Studio, is easy to navigate, easy to use, and dynamic. You can build custom reports for literally anything and everything (super helpful when you track your number as a gym owner). Engagement: The CRM - I had switched short-term to a different platform because they had a CRM, but I wasn't happy with their member management. As soon as ZenPlanner announced that they had a CRM, I jumped immediately and couldn't be happier. The implementation was tedious, but ZenPlanner made it painless. They integrate Studio and Engagement exceptionally well, and the automations/workflows have streamlined our onboarding process for prospective members. The biggest thing about ZenPlanner is the customer service - they answer the questions and get back to you with answers if they don't know. They are always asking for feedback, listening to their customers, and actually implementing change and improvements. **What do you dislike about Zen Planner?** Small first world problems - the retail in the web-version is a little clunky, and you can't toggle between multiple studio databases (have to log in and out each time). **What problems is Zen Planner solving and how is that benefiting you?** Managing a large group of memberships, simplifying the report process (no more need for manual math), communicating with members (via text or email, all members or certain groups), automations to manage members, prospects, and former members. **Official Response from Kelli Sweeting:** > Hi Sonia! Thank you so much for the kind words. Zen Planner is designed to make gym management easier, and we're glad to be lifting much of your burden. We hope that Zen Planner becomes an integral part of your gym's growth and success! If you ever need to connect with the Zen Planner support team, please send us an email at support@zenplanner.com. ## Zen Planner Discussions - [Is Zen Planner free?](https://www.g2.com/discussions/is-zen-planner-free) - [How much does Zen Planner cost?](https://www.g2.com/discussions/how-much-does-zen-planner-cost) - [What is a Zen Planner?](https://www.g2.com/discussions/what-is-a-zen-planner) - [Can someone help us write a new campaign?](https://www.g2.com/discussions/can-someone-help-us-write-a-new-campaign) - 1 upvote - [What type of businesses does Zen Planner serve?](https://www.g2.com/discussions/what-type-of-businesses-does-zen-planner-serve) - 1 upvote - [View Zen Planner pricing details and edition comparison](https://www.g2.com/products/zen-planner/reviews/zen-planner-review-4209612?section=pricing&secure%5Bexpires_at%5D=2026-07-17+22%3A04%3A01+-0500&secure%5Bsession_id%5D=5c911d0b-7395-4f0b-8665-2d453378b62e&secure%5Btoken%5D=72adaa043c22cb59e249167c9315888bcf68af5e777a2d51c25a50691e5c0f14&format=llm_user) ## Zen Planner Integrations - [ClassPass](https://www.g2.com/products/mindbody-classpass/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hybrid](https://www.g2.com/products/hybrid/reviews) - [Perkville](https://www.g2.com/products/perkville/reviews) - [Printful](https://www.g2.com/products/printful/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SugarWOD](https://www.g2.com/products/sugarwod/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [Wellhub](https://www.g2.com/products/wellhub/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Zen Planner Features **Class Management** - Class Scheduling - Belt Tracking - Attendance Tracking **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Administration** - Student Database - Online Portal - Payments - Communication Tools - Marketing Tools **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Client Manangement** - Personalization - Mobile App - Student Profiles **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top Zen Planner Alternatives - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews) - [PushPress](https://www.g2.com/products/pushpress/reviews) - 4.8/5.0 (194 reviews) - [Wodify](https://www.g2.com/products/wodify/reviews) - 4.7/5.0 (198 reviews)