G2

Haritha P.

QA Engineer

Enterprise (> 1000 emp.)

10/27/2026

"Zapier Makes Automation Effortless—Simple UI, Fast Integrations, Great ROI"

4.5/5

What do you like best about Zapier?

Zapier has been great for my internal testing and personal productivity use. The UI is super simple and non-technical, I could connect Slack, Gmail and Drive in minutes without any code to get alerts for test results and bug reports. It integrates with almost everything we use, performance is reliable with instant triggers, and the free tier is enough for my QA needs so ROI is excellent. Onboarding was very easy with ready-made templates, support is helpful, and its AI features for suggesting next steps and formatting data save a lot of manual work. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

What I dislike about Zapier is that the pricing can get expensive quickly if you have a lot of tasks or need multi-step Zaps. For free plan, there's also a delay in trigger time - my Slack alerts sometimes come after 10-15 mins instead of instantly, and some advanced features like custom logic are limited to higher plans. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

I use it for internal testing alerts - like when a new file is added to Google Drive or a form is filled, it automatically sends an alert to Slack and Gmail. Before this I had to check manually every time.Now it benefits me by saving 2-3 hours daily, I never miss important test updates, and our small team stays in sync without extra meetings or manual messages. Review collected by and hosted on G2.com.