G2

Shelagh O.

Office manager

Small-Business (50 or fewer emp.)

10/11/2025

"The best no-code AI powered automation platform to streamline workflows and boost productivity"

5/5

What do you like best about Zapier?

I am still incredibly happy with Zapier, and they have certainly improved the integrations. Zapier Copilot is what we use most. No more sifting through emails manually and answering tedious quote requests; everything gets done for you. You just set the rules, the do's and don'ts. It connects seamlessly to all the apps our team uses: Gmail, Drive, Google Calendar, Sheets, Forms, Docs, and Stripe, and best of all, Zapier connects to ChatGPT and thousands of more apps. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

I still have a bit of an issue with the cost, but it can actually be worth it when you realise the hours you gain from all the automated workflows. Once you have the hang of it, it's pretty impressive. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

The AI Workflows feature enables the creation of advanced automations using logic, filters, and multi-step actions. For example, you can set up autonomous agents that react to specific triggers and carry out tasks—such as automatically sending an email with our price catalog and notifying me whenever a quote request form is submitted on our website. This has proven to be a significant time saver. Additionally, it's possible to build internal tools and dashboards without any coding, allowing for collaborative planning and visualization of automations. Most importantly, the platform offers secure and compliant automation, making it suitable for large teams. Review collected by and hosted on G2.com.