G2

Verified User in Gambling & Casinos

Enterprise (> 1000 emp.)

11/20/2025

"Slick, Fast, and Intuitive BI Tool with Outstanding Support"

5/5

What do you like best about Zap Data Hub?

For me, it is slick, fast, looks good on the eye. Some BI tools can appear complicated and dauting to use even if they are not. ZAP has an excellent user interface both when navigating as a viewer or designing reports or dashboards. I am the finance lead and have created many reports and dashboards with no previous education around databases, data infrastructure. The ZAP team implementation ensured we were ready to create and delve further into our finance data (might I add to a transactional level), I have never had to be concerned with the initial set up which was great and more recently an AI chat bot has been added which I find very useful when needing advice. Review collected by and hosted on G2.com.

What do you dislike about Zap Data Hub?

It would be hard to make a negative comment as the software and the team at ZAP always deliver.

Having been a ZAP user for over 6 years, I can say that they listen to feedback and look to implement improvements. Adding ZAP Live with Excel functionality a prime example of this.

One area for improvement would be to allow the data on the web page to be copy pasted into a spreadsheet allowing for those convenient moments where you just need a quick throw-away review. Review collected by and hosted on G2.com.

What problems is Zap Data Hub solving and how is that benefiting you?

ZAP has given back vital time to the teams that use it. As finance lead it is an essential portal in telling the profitability story of each of our operational and central departments. ZAP is able to be told our company employee hierarchy to ensure everyone has immediate access to the data relevant to them. You can even add further security access to a report or folder. As a business with over 400 profit/cost centres this is vital.

We further see a further benefit in that you have access via phone or tablet/ipad. Not everyone is able to carry around a heavy laptop. An agile business with agile access to data and improved decision making.

As a finance team we are no longer reliant on a network of spreadsheets. For Operations we are no longer clogging up inboxes with huge complex files. ZAP is the access to our data, instantly, even when on the move. Review collected by and hosted on G2.com.