Setting up call queues has helped us better organize incoming customer inquiries during peak order periods. Instead of overwhelming whoever happens to answer first, callers can wait in line and hear hold messages until someone is available. We also really like the call statistics dashboard, since it gives us a quick snapshot of how busy the team is during campaigns or seasonal sales. Review collected by and hosted on G2.com.

The reporting tools are helpful, but they feel a bit basic if you’re looking for deeper analysis. When we need more detailed trend insights, we often export the data and review it separately. Review collected by and hosted on G2.com.