The best part of YouScan was our Customer Success Manager, María. María has been an amazing and truly went above and beyond to make sure we were getting the most out of YouScan. She proactively kept us updated on new features and improvements, helped build and optimize our queries, and made sure everything was set up correctly for our needs.

She made the platform incredibly easy for our team to use and was always responsive, knowledgeable, and a pleasure to work with. María made us feel like we had a true partner at YouScan, and her support was a huge part of our positive experience with the platform. Review collected by and hosted on G2.com.

At times, we found YouScan a little cumbersome to navigate, particularly when trying to locate or view certain posts. There were instances where I wasn’t sure if content was unavailable or if I simply wasn’t using the platform correctly, which meant I occasionally needed to reach out to our Customer Success Manager for help. María was always quick to troubleshoot and make sure everything was set up correctly, but making some of these workflows more intuitive and reducing the need for additional support would improve the overall user experience. Review collected by and hosted on G2.com.