G2

Dan M.

Executive Director of Information Systems and Revenue

Mid-Market (51-1000 emp.)

2/7/2022

"We continue to love Yodel!"

4.5/5

What do you like best about Yodel.io?

We have used many phone solutions over the years with our most recent being Ring Central prior to Yodel. We cannot say enough about our positive experiences with Yodel over the last several years we have been using them. They continue to innovate and are very responsive to customer needs for specialized functionality. I enjoy speaking to real people who genuinely care about their business i.e. it isn't just some job where they are checking the boxes on support.

We mostly use them through Slack but some departments and people use their windows app and phone app. All of their customer-facing solutions are well designed and thought out for a great end-user experience. Review collected by and hosted on G2.com.

What do you dislike about Yodel.io?

I don't have anything negative to say. As a small business owner, I could always say I wish the prices could come down but Yodel's prices are not high by any means and this isn't to say we are unhappy with the prices we have. I guess we do want end-users that are being routed to other numbers in our environment to hear and receive the unique welcome, voicemail, and other settings placed there. I believe they said they would make this a possibility very soon though so just a matter of time. Review collected by and hosted on G2.com.

What problems is Yodel.io solving and how is that benefiting you?

We use Yodel for incoming and outgoing phones and SMS for our 5 locations for I believe 3 or 4 years now. We use just about all of their features i.e. speech-driven routing of phone calls, dialog flow to programmatically answer the easy questions for callers instead of making them wait to speak to someone or call us back during business hours, their Slack integration for answering and making most calls, inbound/outbound SMS including bulk options through Integromat connection, and enjoy their ability to easily set common-sense configuration options for each line as well as our company as a whole.

With Yodel we have lowered our prices, increased our flexibility, improved transparency on all communication, improved our analytics by using their webhooks to send data to multiple places, and vastly improved time to set-up, configure, and train people on this system while also having much higher staff satisfaction with what Yodel can do i.e. eliminates a chunk of calls from even ringing with Dialog flow, gets our callers to the right person without a clunky by number phone tree, and enables seamless warm handoffs with their unique URLs for each call. Review collected by and hosted on G2.com.