I really value having every review in one dashboard on Yext. It used to be tedious opening multiple tabs to check customer feedback across different platforms and branches, but now everything is neatly side by side, making it quicker and easier to assess performance and areas needing attention. I also appreciate the AI-assisted replies, which help me manage a backlog of reviews efficiently without each response sounding templated. This feature ensures that our replies maintain a unique touch, which is crucial since prospective customers pay close attention to reviews and responses. Additionally, I found the initial setup straightforward, with all our locations getting live pretty fast. Review collected by and hosted on G2.com.

One thing I keep waiting for is a notification. Nothing announces a new review, so I refresh the page more often than I should. There are also occasions when something is visible publicly a day or so before it reaches the dashboard, which puts us on the back foot when a customer is unhappy. Review collected by and hosted on G2.com.