As a clothing brand, returns are in a central role and something to constantly focus on. Yayloh has been an integral part in our growth journey by offering a setup making the end-customer journey smoother, but also providing data and insights to lower the returns rate. The system is easy to set up and customise ourselves, and the returns flow in the system is organised in an intuitive way. Yayloh also constantly listens to us customers, and during the time we have been a customer, they have introduced multiple new features, including several handy datasets to assist us in managing our operations. Review collected by and hosted on G2.com.
One thing to focus even more is how to maintain the customer who is making a return and incentivise in making an exchange or another purchase. Review collected by and hosted on G2.com.