# XTM Cloud Reviews **Vendor:** XTM International **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 142 ## About XTM Cloud XTM is a leading modular localization and translation platform powered by AI. Designed to help global businesses in scaling their localization efforts with speed, precision, and cost efficiency, XTM is a trusted solution for localization teams across more than 160 countries, serving over 170,000 active users worldwide. This platform integrates various powerful tools to streamline the translation process, making it a comprehensive solution for managing all aspects of localization. The XTM platform encompasses five key solutions: XTM Cloud for translation management, XTRF for business and project management, Rigi for preview-first software localization, Transifex for developer-first localization, and Video Creation Cloud for video automation. Together, these components provide a unified platform that supports omnichannel content delivery across diverse formats such as websites, applications, software, documentation, and multimedia. This versatility allows organizations to reduce translation turnaround times, enhance quality, and automate manual workflows effectively. Targeted at businesses of all sizes, XTM is particularly beneficial for teams involved in marketing, product development, and customer support. The platform is designed to accommodate various content types and team structures, making it suitable for localizing marketing documents, product user interfaces, support content, and websites. Its advanced capabilities cater to the needs of enterprises aiming to expand their global reach while maintaining high-quality localization standards. Key features of XTM include AI-powered tools such as Intelligent Score for automated translation quality scoring, Language Guard for harmful language detection, and SmartContext for brand-consistent AI translation. Additionally, the platform offers advanced translation memory with smart matching, subsegment recall, and TM prioritization to maximize content reuse and minimize costs. Visual context features allow linguists to translate in-context with live previews, which significantly reduces review cycles and the need for post-editing. XTM also supports workflow automation to streamline repetitive project tasks and facilitate seamless handoffs across teams. With over 50 pre-built integrations, including popular tools like Adobe Experience Manager, Figma, Zendesk, Salesforce, Sitecore, and GitHub, XTM ensures that businesses can easily connect their existing systems. Furthermore, the platform includes multilingual terminology management, AI-driven analytics, real-time collaboration tools, and support for over 880 languages, making it a robust solution for any localization challenge. By centralizing and automating both project-based and continuous localization efforts, XTM empowers enterprises to accelerate their time to market, enhance translation quality, and achieve greater ROI from their global expansion initiatives. ## XTM Cloud Pros & Cons **What users like:** - Users appreciate the **quick and reliable customer support** of XTM Cloud, enhancing their overall experience with the product. (18 reviews) - Users value the **collaboration tools** in XTM Cloud, which streamline workflows and enhance project management efficiency. (17 reviews) - Users find XTM Cloud very **easy to use** , appreciating its clean interface and efficient collaboration features. (16 reviews) - Users appreciate the **customizable and automated workflows** of XTM Cloud, enhancing their translation processes seamlessly. (15 reviews) - Users value the **easy-to-use interface and efficient TM management** in XTM Cloud, enhancing collaboration and productivity. (14 reviews) - Time-Saving (13 reviews) - Translation Memory (10 reviews) - Workflow Efficiency (10 reviews) - Easy Integrations (9 reviews) - Integrations (9 reviews) **What users dislike:** - Users experience **translation issues** with XTM Cloud, particularly with mixed character directions and a non-intuitive termbase. (11 reviews) - Users find the **poor usability** of XTM Cloud frustrating, with a confusing interface and complicated features. (9 reviews) - Users find the **complex workflow** in XTM Cloud challenging, leading to a steep learning curve and setup difficulties. (7 reviews) - Users find XTM Cloud to be **expensive** , especially due to the cost of essential features and complex pricing structure. (7 reviews) - Users report **integration issues** with XTM Cloud, especially regarding AI transparency and limitations on offline work. (7 reviews) - Users note the **poor interface design** of XTM Cloud, finding it outdated and not user-friendly for effective navigation. (7 reviews) - Subscription Costs (6 reviews) - Contextual Issues (5 reviews) - Users express frustration with **poor customer support** , highlighting slow responses and difficulty in customizing the system effectively. (5 reviews) - Pricing Issues (5 reviews) ## XTM Cloud Reviews ### 1. Centralized, Automated Translation Management That Streamlines Localization **Rating:** 4.5/5.0 stars **Reviewed by:** Vishesh B. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about XTM Cloud?** What I like best about XTM Cloud is its centralized and efficient translation management, which streamlines complex localization workflows. The platform offers strong automation and workflow customization, saving time and reducing manual effort. Its collaboration features make it easy for teams and translators to work together seamlessly. Overall, it improves productivity and ensures consistency across multilingual content. **What do you dislike about XTM Cloud?** One downside of XTM Cloud is its complex and sometimes confusing interface, which can make it hard for new users to learn and use. The platform can also have issues with usability and workflow, making it take more effort to manage projects smoothly. Some users report problems with integration and machine translation, which can impact how well the tool works. Additionally, costs can rise quickly as usage increases, especially for bigger teams. **What problems is XTM Cloud solving and how is that benefiting you?** XTM Cloud addresses the challenge of managing complex multilingual content and translation workflows across various teams and tools. It consolidates all processes into a single platform, removing confusion caused by fragmented communication and manual efforts. By automating workflows and supporting real-time collaboration, it significantly reduces delays and accelerates delivery times. It also helps cut costs by reusing translations and reducing repetitive tasks. Overall, it benefits me by saving time, improving efficiency, ensuring consistency, and enabling faster global content delivery. **Official Response from Kalina Mileva:** > Hey Vishesh, Thanks for your feedback! We’re glad to hear that XTM Cloud is helping streamline your localization workflows and improve collaboration and efficiency across your team. We also appreciate your comments on the interface, usability, and integrations. We understand these challenges and are continuously working to make the platform more intuitive, reliable, and scalable as your needs grow. Best wishes, Kalina at XTM ### 2. Excellent Right-to-Left Language Support for Arabic Translation **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. | Freelance Translator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about XTM Cloud?** As an Arabic translator, I have been working with several agencies in the United States that use XTM. I particularly appreciate its strong support for right-to-left languages, as this can be quite problematic on other online platforms. I understand that XTM also supports advanced AI tools such as ChatGPT within its machine translation features. However, I have not yet had the opportunity to try the ChatGPT plugin, as the company I currently work with typically relies on Amazon’s machine translation services. **What do you dislike about XTM Cloud?** There is a common issue across most translation tools. When the target text includes both right-to-left characters (such as Arabic letters) and left-to-right characters (such as English letters), the system often becomes confused about the text direction. As a result, it may not correctly determine whether the text should flow from left to right or from right to left. **What problems is XTM Cloud solving and how is that benefiting you?** In the past, I used to download the target file after completing the translation to make sure the text direction was correct. This meant I had to download the file every time I made an edit or change, just to see how it would appear in the final document. Recently, they introduced an in-text review feature that allows me to see all changes reflected immediately in the target text and preview exactly how they will appear in the final document. **Official Response from Kalina Mileva:** > Hey Ahmed, Thanks for your feedback! We’re glad to hear that XTM Cloud’s support for right-to-left languages is working well for your Arabic translation needs, and that it’s helping overcome challenges you’ve experienced with other platforms. We also appreciate you highlighting the mixed text direction issue. We understand how important accurate formatting is, and we’re continuously working to improve handling of complex language scenarios. It’s great to hear that the in-text review feature is making your workflow more efficient and reducing the need for repeated file downloads. Best wishes, Kalina at XTM ### 3. Title: not the most complete or the prettiest TAO tool, but it never lets me down **Rating:** 4.5/5.0 stars **Reviewed by:** Roger G. | Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about XTM Cloud?** I’ve been using XTM Cloud for over ten years, and I’ve come to truly appreciate its reliability and clean interface. What I like most are the match functions, which greatly speed up translation and review while clearly identifying variants. The preview and Excel export options are also extremely useful for proofreading. Although it’s not the most intuitive or feature-rich CAT tool, its minimalism makes it efficient, and it actually offers more valuable functions than it first appears. **What do you dislike about XTM Cloud?** The way filters are applied in XTM Cloud has always seemed confusing to me, and the QA feature can be a bit intrusive when it flags terms that aren’t real errors. I’d also welcome a refreshed user interface; but please, keep the minimalist design, as it’s one of its greatest strengths! **What problems is XTM Cloud solving and how is that benefiting you?** I need to manage glossaries from different accounts within the same project, and XTM Cloud’s tagging features allow me to do this quickly and intuitively. Highlighted terms in the source text and the terminology tab also help ensure approved terms are consistently applied during translation and review. Since it's usually marketing content, a single segment can go through many iterations over time. The Match and Concordance features make it easy to quickly identify variations and select the most relevant version based on date or author. **Official Response from Kalina Mileva:** > Thank you for your long-term trust in XTM Cloud and for sharing such thoughtful feedback. We’re pleased to hear that the match and concordance features, terminology tagging, and export options continue to support efficient translation and review—especially for evolving marketing content. Your comments on filter usability, QA behavior, and the desire for a refreshed yet minimalist interface are greatly appreciated and help guide our ongoing improvements. Thank you for taking the time to share your experience with us. Kalina XTM ### 4. Organized and clean interface for managers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2022 **What do you like best about XTM Cloud?** I like that files can now be managed separately, open and close tasks particularly. The updates in the memories are faster now. Interface is still very friendly and clean, which improves efficiency. **What do you dislike about XTM Cloud?** Project analyzing times have improved, however it is quite often that memories are not being picked up correctly. Additionally it would be great to have more detailed information about updates as any changes in settings might have an impact on projects. Finally, I’d like that workbench could be more intuitive for newly onboarded linguists, using more commands or bold letter in the tabs or file names. **What problems is XTM Cloud solving and how is that benefiting you?** Now XTM is solving the issue with cards for proofreading tasks for our vendors. We're still looking forward for them. As well as for the costs. **Official Response from Kalina Mileva:** > Thank you for your feedback and for sharing your experience with XTM Cloud. We’re pleased to hear that improved file management, faster memory updates, and the clean interface are positively impacting your workflow. We appreciate your comments regarding memory pickup accuracy, clearer communication around updates, and making the Workbench more intuitive for newly onboarded linguists—these insights are valuable and help guide our ongoing improvements. Your feedback on proofreading task cards and costs is also noted, and we’re continuing to work in these areas. Thank you for taking the time to help us improve XTM Cloud. Kalina XTM ### 5. Not User-Friendly UI/UX, Hard to Understand and Implement, Pricing Concerns **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about XTM Cloud?** It does needed staff, despite all negative problems **What do you dislike about XTM Cloud?** Not user friendly UI/UX, hard to undertsand anything, hard to implement anything, pricing **What problems is XTM Cloud solving and how is that benefiting you?** Keeping memory of translations and using it during translation process, translation process itself, billing translators. It works. **Official Response from Kalina Mileva:** > Hey there, Thank you for the honest feedback - we're glad XTM Cloud is getting the job done for your translation workflows and billing. We hear you on the UI/UX, implementation, and pricing concerns - these are areas our team is actively working to improve. We appreciate you sticking with us despite the frustrations, and we hope to make the experience better for you. Thanks! ### 6. XTM an amazing TMS **Rating:** 5.0/5.0 stars **Reviewed by:** geraldo a. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** You can import/ export translation memories, and asign it to its client's account. **What do you dislike about XTM Cloud?** From the linguistic side, they could improve inlines, because sometimes it generates problemas while dounloading target documents. **What problems is XTM Cloud solving and how is that benefiting you?** Centralizing all the projects in one friendly enviroment app, so you can track any project from any user, see how the translator is going on the project. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that centralized project management and the ability to import, export, and assign translation memories at the client level are adding value to your workflow. We appreciate your note regarding inline handling and target file downloads—this is helpful feedback, and our team continues to refine linguistic features to improve file reliability and quality. Thank you for taking the time to share your experience with us. Kalina XTM ### 7. Effortless Integration and Powerful API Support **Rating:** 4.5/5.0 stars **Reviewed by:** Avinash P. | Cloud Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about XTM Cloud?** The first thing would be it integrates easily with multiple CMS and version control systems. The API support is ultimate, it makes easy to automate content exports and imports. **What do you dislike about XTM Cloud?** Pricing becomes a concern when users and languages scale up **What problems is XTM Cloud solving and how is that benefiting you?** It helps in managing all our multilingual projects in a single centralized platform. Also, the built in collaboration made the localization process faster. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that our CMS integrations, version control support, and API capabilities are helping you automate content workflows and manage multilingual projects efficiently. We appreciate your comment regarding pricing as teams and language coverage scale, and we continuously review our offerings to ensure they provide strong value alongside growing needs. Thank you for taking the time to share your experience. Kalina XTM ### 8. Efficient Translation, Seamless Memory Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Khairuddin A. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about XTM Cloud?** I love how XTM Cloud makes my translation work extremely easy, especially with its automatic memory service. The ease of using it is fantastic, and the setup process was straightforward. The memory feature is excellent—it recalls repeated words which saves me a lot of time in my translation business. **What do you dislike about XTM Cloud?** I don’t like that when I minimize the window in XTM Cloud, it doesn’t automatically adjust the translation view to fit within the smaller window. **What problems is XTM Cloud solving and how is that benefiting you?** XTM Cloud saves me significant time in my translation work by automatically recalling repeated words through its memory feature, thus enhancing efficiency in my translation business. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re thrilled to hear that the automatic memory feature and easy setup are helping save you time and streamline your translation work. We appreciate your feedback regarding the window resizing behavior and will continue looking for ways to improve the user experience. Thank you for taking the time to share your thoughts with us. Kalina XTM ### 9. Once an industry leader, now steadily falling behind **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about XTM Cloud?** The projects overview is a great and easy to use. Setting up projects is easily done and the use of templates for this is really a time-saver. The workflow design is flexible and powerful and I think the majority of use cases can be realized with this. The support is mostly helpful and quick in response and their support setting up templates is good. Their API is extensive, compensating for the lack of native integrations. **What do you dislike about XTM Cloud?** Everything related to machine and AI translation is absolutely disastrous. You can merely specify which MTs you can use, but you cannot do much in terms of prompt design, tonality, the use of XTM's own TM and glossary for MT fuzzy completion let alone translation. An AI bot to support translators honing their translation is nowhere near. While other tools heavily invest in this field of functionalities, XTM is incapable of joining this evolution. And this for many years and for what I can tell for the next years to come. It does not offer any sort of cross-language communication on a segment level, only on a project level. The few integrations they offer out of the box are pricey and often not functioning as expected. Some bugs reported months and years ago are still not fixed, heavily affecting our day to day business. To put the icing on the cake, the pricing increased over the years while they are not able to implement industry standard features in a steady flow. **What problems is XTM Cloud solving and how is that benefiting you?** Streamline and automate translations for software, customer service, marketing, and accompanied materials. **Official Response from Kalina Mileva:** > Thank you for sharing such detailed feedback on XTM Cloud. We’re glad to hear that project setup, templates, workflow flexibility, and our API are helping streamline your translation processes across software, customer service, and marketing projects. We also appreciate your candid feedback regarding machine and AI translation, integrations, bug fixes, and pricing. We recognize these areas are important to our users and continue to explore ways to enhance MT capabilities, cross-language collaboration, and overall platform reliability. Your insights are invaluable in guiding our ongoing improvements. Thank you for taking the time to share your experience. Kalina XTM ### 10. Overall a very functional tool that can be tweacked. **Rating:** 3.0/5.0 stars **Reviewed by:** Carles M. | Localization - Spanish Language Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about XTM Cloud?** I find the Workbench to be simple enough to navigate for a user who's not necessarily experienced. It's quite convenient to work with XTM cloud as I do not need to rely on a device or a place and I can be flexible while working. **What do you dislike about XTM Cloud?** There are times, when certain functions, such as adding terms to the personal dictionary, doesn't work as it should. The workbench has a bit of a problem in recognizing verbs, specially in imperative. It's not a dealbreaker by any means, but it means a lot of false positives during the LQA process. **What problems is XTM Cloud solving and how is that benefiting you?** It helps centralize all the material coming from different teams, which have different formats, and being able to deliver the project directly. The fact we can connect XTM with Figma or other platforms is very useful and streamlines the process. **Official Response from Melissa Favre-Lorraine:** > Dear Carles, Thank you for your review. I'm really glad you enjoy using XTM Cloud and Workbench, and that our Figma connector helps you streamline your localization process! Sorry the LQA process doesn't always work as it should - have you checked that with your XTM representative? Sometimes a few tweaks in the settings can make a big difference. Thank you again, Melissa at XTM International ### 11. Using XTM Cloud speeds up our work and improves its quality! **Rating:** 4.5/5.0 stars **Reviewed by:** Mario A. | Übersetzer (ehrenamtlich), Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** Using Rigi helps us improving our localization workflows as it makes us faster, increases the quality of our localization as even external translators are now finally able to localize in context, decreases our workload (one screenshot which is made for all languages - how cool is that?!) and the number of raised queries! I could go on, but I recommend you try it out yourself! ;) But this is only the technical part: Collaborating with the XTM guys is always fun and very nice! 5 out of 5 stars for the support and commitment of everybody working at XTM! **What do you dislike about XTM Cloud?** The UI is not always very intuitive, but that is not that much of a problem as you get used to it and you also can ask the XTM guys for help! **What problems is XTM Cloud solving and how is that benefiting you?** Using Rigi helps us improving our localization workflows as it makes us faster, increases the quality of our localization as even external translators are now finally able to localize in context, decreases our workload (one screenshot which is made for all languages - how cool is that?!) and the number of raised queries! I could go on, but I recommend you try it out yourself! ;) But this is only the technical part: Collaborating with the XTM guys is always fun and very nice! 5 out of 5 stars for the support and commitment of everybody working at XTM! The only con is the UI that is not always very intuitive, but that is not that much of a problem as you get used to it and you also can ask the XTM guys for help! **Official Response from Kalina Mileva:** > Hey Mario, Thank you for sharing your experience with XTM Cloud. We’re thrilled to hear that Rigi is helping improve your localization workflows, increase quality, reduce workload, and make collaboration with external translators smoother. It’s also wonderful to know that our support and team commitment are making a positive impact. We appreciate your feedback on the UI and will continue working to make the platform even more intuitive. Kalina XTM ### 12. All features in one place **Rating:** 3.5/5.0 stars **Reviewed by:** Yulia S. | Senior Manager, Localization, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about XTM Cloud?** XTM makes it possible to manage everything efficiently. I appreciate that we can handle all our various localization workflows in a single platform as our workflows are quite diverse and need significant customization. Additionally, we utilize all the supporting features in XTM, including translation memory management, termbases, and business reporting. **What do you dislike about XTM Cloud?** If you don’t have a localization engineer or a highly tech-savvy localization specialist, you may need to depend more on the XTM Support team to fully utilize all the customization features in XTM. The interface can become overwhelming at times because there are so many features in XTM, especially if you are new to it. **What problems is XTM Cloud solving and how is that benefiting you?** We use XTM to localize various types of content, from software and marketing materials to customer experience content. This allows us to integrate XTM with all our company's CMS platforms, streamlining and automating localization workflows. Our automation covers processes such as machine translation as well as the management of highly creative content. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud, Yulia. We’re glad to hear that XTM is helping your team manage diverse localization workflows, integrate with multiple CMS platforms, and leverage features like translation memory, termbases, and reporting to streamline and automate processes. We also appreciate your feedback regarding interface complexity and the value of our Support team—these insights help guide improvements to make customization more accessible for all users. Thank you for highlighting how XTM Cloud supports your localization operations. Kalina XTM ### 13. Great tool for scaling localisation efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Eleonora R. | Translation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** I love the fact that allows me and my team to have full access to all translation memories and other linguistic assets. It is very intuitive and easy to use, set up was also straightforward. My team and I use it every day, and it has allowed us to switch from a manual copy and paste approach to fully automated imports thanks to its connectors. Whenever we have an issue we find it's promptly addressed and resolved in most cases. **What do you dislike about XTM Cloud?** I think XTM could use some refinements within the Workbench and in the file management interface that would elevante the user experience (e.g. ability to select multiple segments at once in Workbench and ability to export final files individually). **What problems is XTM Cloud solving and how is that benefiting you?** Allows translation team to access all translation management. Integrates with key systems and avoids a lot of manual work for several teams. Enables the team to manage the whole localisation workflow. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud, Eleonora! We’re glad to hear that full access to translation memories and linguistic assets, intuitive setup, and automated imports via connectors are helping your team streamline localization workflows and reduce manual work. We also appreciate your suggestions regarding refinements in the Workbench and file management interface—these insights help guide ongoing improvements to enhance the user experience. Thank you for taking the time to share your experience. Kalina XTM ### 14. Nice tool but could be even more neutral **Rating:** 4.5/5.0 stars **Reviewed by:** Stéphanie D. | Traducteur expert - Français < >Italien / Sworn translator French < >Italian, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about XTM Cloud?** The interface is lean and pleasant, you can personalize workflow from detailed/manual to highly automated, it is vendor-neutral and translators are not obliged to use it. Easy to use. **What do you dislike about XTM Cloud?** Some functions are not available to translators who work offline: not possible to create hybrid projects mixing offline and online without losing the possibility to modify text format. The PM view could be improved (cannot drag projects to show the ones I want first). Would be nice to reanalyze just one file and/or language. For AI integration: I would like to add not only the general Deepl version, but also the specialized ones, for ex. the Legal translations Deepl version, and to activate it on some projets. **What problems is XTM Cloud solving and how is that benefiting you?** They have created some specific macros for me to treat atypical files for some customers. In general, the customer service is very quick and offers timely solutions. **Official Response from Melissa Favre-Lorraine:** > Dear Stéphanie, Thanks a million for leaving us a review! I'm pleased you're enjoying our interface and making the most of our customizable workflows as well as vendor-neutral technology. Our PM view along with all other functionality are always improving, but I've taken a note of your feedback and will let our product team know. As a reminder, you can also submit feature requests using the XTM Wish List :) Thanks again, Melissa at XTM International ### 15. Powerful and scalable localization platform, best for enterprises. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2025 **What do you like best about XTM Cloud?** XTM Cloud helps manage big translation projects with smart workflows and automation. It connects easily with other tools to speed up work and keep things consistent. The built-in translation memory and glossary features always helped me maintain the quality. **What do you dislike about XTM Cloud?** XTM Cloud was hard to learn for me at first due to the a bit too complex interface. The design feels a bit outdated and not very user-friendly. Smaller teams might find it too advanced or expensive for their needs (I would put a highlight on expensive). **What problems is XTM Cloud solving and how is that benefiting you?** XTM Cloud helps me handle large translation projects faster by automating tasks and organizing the work better. It keeps all our translations and terms in one place, so everything stays consistent. We can easily work with teams and vendors around the world. This saves time and helps us deliver content to other markets more quickly. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that our workflows, automation, and translation memory features are helping you manage large projects efficiently and maintain quality across teams and vendors. We also appreciate your candid feedback regarding the interface, learning curve, and pricing for smaller teams—these insights help guide our ongoing improvements to make XTM Cloud more user-friendly and accessible. Thank you for taking the time to share your experience. Kalina XTM ### 16. Very helpful for TM and terminology management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about XTM Cloud?** XTM is incredibly practical when it comes to TM and terminology management, including in collaboration with the customer. TMs and terminology can be effortlessly imported and exported. Additionally, the user interface is super easy to use for translators and project managers alike. The option to create templates is also a very useful feature that can save a lot of time when creating projects. If any issues occur or if we have any questions, XTM support is always quick to respond and help, which we very much appreciate. The webinars provided by XTM also contain a wealth of practical tips and information. **What do you dislike about XTM Cloud?** We do not have any specific things that we do not like about XTM. **What problems is XTM Cloud solving and how is that benefiting you?** Alignments can be quickly and easily generated, even with translations not already stored in the TM. The presentation of the exported file is very clear, allowing the user to quickly review the output, and import it into the TM. The option to extract terminology bi-lingually during alignment simplifies the terminology management process, which is equally true of the terminology extraction procedure when creating a project. We can simply create an appropriate account for those customers, who want to personally attend to the terminology management aspect. It enables them to keep their terminology constantly updated. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thank you for leaving us such a great review, it means a lot! I'm glad you find our TM and terminology management features practical and collaborative, and that the import/export process is seamless. It's also great to see that you find the import and export functionalities seamless, as well as the user interface user-friendly. Our goal is to provide a smooth and intuitive experience for our users, and your feedback reassures us that we're on the right track. I'm glad the team is looking into that terms issue for you - I hope it gets resolved quickly. Thank you again! Melissa at XTM ### 17. Translator-friendly cloud translation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Alistair B. | Owner, General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about XTM Cloud?** We mainly like XTM for how easily it lets us cooperate with translators. No investment is needed from translators and they can smoothly work together with a shared translation memory. Translators can also see the context of translations, which is vital for accuracy. Project startup and task assignment are very straightforward. Translation progress can easily be tracked. At the same time, no limits on languages used and a clear subscription model make it financially attractive. **What do you dislike about XTM Cloud?** XTM's QA features could be improved as it's hard to locate and correct errors. Context display could appear more quickly. **What problems is XTM Cloud solving and how is that benefiting you?** XTM is a good solution for close cooperation between team members, whilst also giving transparency in processes and meeting deadlines. **Official Response from Kalina Mileva:** > Hey Alistair, It’s encouraging to hear how XTM Cloud is helping your team collaborate effectively with translators, track progress, and manage projects across multiple languages while providing transparency and financial clarity. We also appreciate your feedback regarding QA features and context display—these insights are valuable as we continue to enhance usability and make error correction and context review even more efficient. Thank you for sharing your experience and highlighting how XTM Cloud supports teamwork and timely project delivery. Kalina XTM ### 18. Translation Project Coordinator/Admin experience **Rating:** 4.0/5.0 stars **Reviewed by:** Franck A. | Responsable de projet Senior - Traductions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about XTM Cloud?** Lots of features, customization and options. I like that it is possible to configure workflows to suit my organization's translation business model. **What do you dislike about XTM Cloud?** Setup time can be long and complex for a new language or project, depending on how complex the customized workflows are. Projects seem to automatically become archived if there is no activity, and need to enabled again on a regular basis until completion. Slow connections sometimes, impacting our linguists. **What problems is XTM Cloud solving and how is that benefiting you?** XTM lets my organization manage translations from English into to about 20 languages and growing. I can define access to external users (freelancers, LSPs, volunteer translators) fairly easily. Our volunteer members are able to navigate and learn the tool quickly. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud, Franck! It’s great to hear that the platform’s features, customization options, and workflow flexibility are helping your organization manage translations across 20+ languages and provide controlled access to freelancers, LSPs, and volunteers. We also appreciate your insights regarding setup time, project archiving, and occasional slow connections—these points help guide our efforts to improve usability and performance for all users. We value your detailed feedback and thank you for taking the time to share your experience with XTM Cloud. Kaina XTM ### 19. Unbelievable how the service proceeded is aligned to my need **Rating:** 3.5/5.0 stars **Reviewed by:** Alessio M. | Senior Actuarial Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about XTM Cloud?** Glad I discovered this service, unique in its genre. The connectivity, possibility to share it, I use it with my friends and we found it quite useful **What do you dislike about XTM Cloud?** It's a not easy question. I would start with the chance to use advanced functionality such as availability for the service to check how the experience is offline but also at the weekends. We noticed fluidity as not good as other competitors **What problems is XTM Cloud solving and how is that benefiting you?** We are not each one from the same country and it helps a lot to break this albarrier **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad to hear that the connectivity and collaboration features are helping you and your friends work together across different countries. We also appreciate your feedback regarding offline access and performance—this helps guide our efforts to improve usability and fluidity at all times. Thank you for taking the time to share your thoughts. Kalina XTM ### 20. Elevating Translation Efficiency: A Review of XTM’s Translation Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** - The SYSTRAN MT integration that uses NFA with the XTM TM to use fuzzy matches to create more accurate MT translations. - The AI Enhanced TM - The AI tag insert function within the TM - Review in-context capabilities with the visual editor - The Adobe AEM Connector that allows me to manage my translation from the AEM interface with templates that properly structure my translation project and run the entire workflow. **What do you dislike about XTM Cloud?** - The cost of the AEM connector and the lack of development to better connect the TM with AEM so if a change is made in the document, the TM is updated. - There is a lack of development in the visual editor for video subtitles. Would like JW player integration with it. **What problems is XTM Cloud solving and how is that benefiting you?** It's functions my translation management systems and allows me to spend minimal time managing our translation operations. **Official Response from Kalina Mileva:** > Thank you for sharing your detailed feedback on XTM Cloud. We’re glad to hear that features like the SYSTRAN MT integration, AI-enhanced TM, AI tag insertion, in-context review, and the Adobe AEM Connector are helping you manage translation operations efficiently and save time. We also appreciate your insights regarding AEM connector costs, TM updates, and visual editor development for video subtitles—these points help guide our ongoing improvements. Thank you for taking the time to share your experience and suggestions. Kalina XTM ### 21. A terrible tool that will entrap you **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about XTM Cloud?** I have worked with XTM for 7+ years and there is not much to praise. I would never recommend it to anyone unless bribed or coerced. Still, here are a few XTM areas that are fine – but they probably also apply to other CAT tools: - XTM has all regular CAT tool features but it's cloud-based, software-free. - Customer support is always responsive - Customer support can sometimes prove competent. Not always: it greatly varies depending on who you get. Do note that a functional Customer Support is the least of what XTM should offer, considering all the issues that require you contact the Customer Support. - The UI of the 'workbench' itself (= where translators work) is nice because it is customizable. You can choose which secondary windows to display, and where, how big they are, etc. - Rare specific features are valuable and well-thought. Examples: * converting specific bits of code into inline tags such as: [1], [2], etc. * importing pictures, then in the workbench (= your translation workplace), pictures are displayed next to corresponding string IDs. **What do you dislike about XTM Cloud?** I have worked with XTM from 2018 to 2025. Let me preface this by saying there is a reason why XTM is better rated here on G2 than on other reviewing platforms. As a consequence, you should not trust any positive reviews about XTM – not here, not anywhere either I suppose. Also, here is why I am not the problem here, but XTM is: - Many issues I am about to report were initially reported or confirmed by my colleagues and/or LSPs - I have been satisfied—or even highly satisfied—of most OTHER softwares that I have used during my employment. I am NOT an overly critical person. I am being critical of XTM specifically because it is objectively a bad-to-mediocre software on most accounts. Note that I have e-met some very pleasant and competent people working at XTM, especially at Customer Support. I am truly sorry that the product they work on is ultimately terrible, despite their best efforts and professional skills. _____________I WAS HELD HOSTAGE BY XTM FOR 7 YEARS XTM purposefully format their Translation Memory to be incompatible with other CAT tools, should you ever want to leave XTM – which you will because it is truly a bad tool. When I realized that I was trapped using XTM forever, it was too late. It at least felt like that: there were too much sunken cost in XTM already. Today my company is still trapped in this situation; I have never found a clean way out of it. What has changed is that I am just about to leave my company—of my own accord. That is why I can finally "tell the world!" – or rather, tell the 7 people who may stumble upon this review one day. This should be enough to convince you to never use XTM. If not: _____________XTM IS AN OCEAN OF ISSUES * There are too many issues for me to even remember most of them * Many issues can be seen as severe. And those includes issues that I have reported many times but that were left hanging for all those years * More frequently, issues are minor QOL issues – but these are very tiring, as you experience them several times daily * Yes, you can BYPASS most of XTM's shortcomings. But it implies wasting time on using suboptimal processes compared to what you could reasonably expect of a CAT tool Generally speaking: XTM blatantly lacks customization and "trust" in users. As a result: => DOZENS of Customer Support tickets every year. Many features that should be accessible to you as an admin/translator are absent. Other such features do exist but are out of your reach. You will need to open a Customer Support ticket. For instance, this applies to basic configuration changes, or creating/modifying simple filters; deleting files bugged during initial analysis, etc. => Basic features hidden away or displayed under unintuitive/inexact categories They're here, but in dark places. That means they'll require many clicks to be reached. For instance, imagine a CAT tool with no direct button to generate a target file. In XTM there is no such button accessible in 1 click. From your 'Workflow' view, you are still 1 tab and 4 clicks away from downloading your target file. Concrete examples of shortcomings: => XTM will severely hinders low-to-mid end computers' performance. Many of the translators I have worked with have reported this issue. They noted how it is so much truer with XTM than any other CAT tools they are used to work with. => Customer support is often incompetent It greatly varies depending on who you get. Quite often, the support employee will fail to even understand your request—instead of looking into it, they may simply discard it as an impossibility. But if you try again a few weeks later, you'll get another person who might just find a solution. => As a CAT tool: integrated spell checker malfunctions Take a second to picture this farce. In any CAT tool, your primary goal is to WRITE SOME WORDS. Yet XTM as a CAT tool fails to provide you with a spelling checker. That's the most basic text-related feature? Anybody's phone handles that perfectly well. In some languages such as FR, the Spell Checker actually works nowadays. But for other languages such as TR and PL, there are so many false positives that the Spell Checker is flat unsuable, purely a nuisance; translators will have to turn it off. XTM is aware that their Spell Checker is a joke so they'll offer you to call for Microsoft Word Spellchecker. But guess what: it never worked for me. So at some point I gave up and I spent years translating without an integrated Spell Checker, which is insane. => As a CAT tool: QA checks malfunction Similar as above: too many false positives. Very soon you just end up turning off the QA feature. => As a CAT tool: numerous inline tags + fuzzies: not functional If you have code intertwined with your actual text, AND you often apply tweaks, really do not use XTM. I'll spare you any more details but basically, simple tasks that should be automated are not. Instead you'll have a lot of manual work to do—and to pay for. => As a CAT tool: basic value automatic replacements: not functional Very similar to the above issue. There is a feature that automatically edits certain fuzzy matches: matches where only ONE value has been changed in otherwise identical text. XTM should provide users with the choice to also use this feature when more values have changed. As simple as it is, this feature would have saved a lot of money to my company over the years. => As a CAT tool: AI editing fuzzy matches: not functional The AI, GPT for instance, will retranslate everything from scratch instead of actually using the fuzzy match as a base and partly tweaking it like in English. => As a CAT tool: No home-grown GPT model It's just not a thing. You'll have to stick to the basic GPT model, which can prove very weak. **What problems is XTM Cloud solving and how is that benefiting you?** There's an in-line tag feature that is mandatory for software localization. **Official Response from Melissa Favre-Lorraine:** > Dear Gaetan, Thanks a lot for this 5 stars review! It's great to hear that you're enjoying our cloud-based TMS, particularly the CAT tool, as well as the high levels of customization available! Thanks again, Melissa at XTM ### 22. Very complete and easy to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aurora R. | Marketing Localisation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** I like XTM because it's easy to use and it can support a great number of tasks thanks to it's features, integrations and connectors. The Customer Support is reliable and quick in their response. **What do you dislike about XTM Cloud?** Cost. Some features I consider essential and that should be included in the main plan, not with an added cost. In the end I can't use XTM for many tasks because I'd need to pay for each feature separately and it would be too expensive. An example is Dashboards. **What problems is XTM Cloud solving and how is that benefiting you?** It helps me centralise all our translations in one place, which helps reducing project management time. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud, Aurora! We’re glad to hear that the platform’s ease of use, features, integrations, and reliable customer support are helping you centralize translations and reduce project management time. We also appreciate your feedback regarding pricing and feature availability—these insights help guide our efforts to deliver value and continue improving the platform. Thank you for taking the time to share your experience. Kalina XTM ### 23. Having used XTM for more than 7 years **Rating:** 5.0/5.0 stars **Reviewed by:** Thi Hai Anh N. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** Easily accessible, intuitive and easy to use **What do you dislike about XTM Cloud?** - Unable to open multiple files at once - Batch replace in the file itself, and among multiple files can be troublesome - There is no 'undo' feature when doing a batch replace (i.e. replace all) - Limited search with conditions (example, search for a specific word in the target, when the source text does not contain a certain words) - Researching terms in termbase with complicated context can be troublesome **What problems is XTM Cloud solving and how is that benefiting you?** The team can work on it from anywhere. No business disruptions except when XTM is under maintenance over weekends. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that the platform’s accessibility and intuitive design are helping your team collaborate from anywhere and avoid business disruptions. We also appreciate your detailed insights regarding batch operations, search functionality, and termbase research—these are valuable points that guide our ongoing efforts to improve usability and make advanced features more efficient for our users. Thank you for taking the time to share your experience. Kalina XTM ### 24. Solid platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about XTM Cloud?** It's easy to create a project with multiple languages to send to multiple linguists. I also really love the translation memory -- it saves us a lot of time and helps maintain accuracy. **What do you dislike about XTM Cloud?** The sluggishness that happens on the public cloud, when it takes a regular or small project, hours to load is an issue that causes slow-ups in out process. **What problems is XTM Cloud solving and how is that benefiting you?** XTM helps us maintain our consistency with it's translation memory, and we are moving forward with increased machine translation, some via Intento, and XTM is helping us with that. They are also investigating areas of improvement since we will likely have an increased amount of throughput with MT projects. The platform really benefits us because we can have everything all in one place and the linguists can access everything easily. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. It’s encouraging to hear that project setup, multi-language management, and translation memory are helping you save time, maintain accuracy, and streamline access for your linguists. We also appreciate your feedback regarding performance on the public cloud, as this helps guide improvements to ensure smoother and faster project handling. Your insights are valuable in helping us enhance XTM Cloud for teams managing higher volumes and increased machine translation workflows. Kalina XTM ### 25. Great tool with a lot of features and customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about XTM Cloud?** Its flexibility. You can do projects for all departments in your company, each with its format and customization. The number of formats supported is very good too. Connectivity with other tools is appreicated. The support is quite reactive. **What do you dislike about XTM Cloud?** It can be too complex sometimes to find what you want. And bugs. We have an issue that is fixed and came back for the third or fourth time in a few years, for example. Bust most if the times, the support helps us and keeps us posted on updates. **What problems is XTM Cloud solving and how is that benefiting you?** On my particular side, not on the company level then, XTM helped me go from manual translation in files, with track changes in the source to find the updates to a translation memory that helps a lot. I enjoy not to have to open each file manually and check and delete the track changes, commit to GitHub. Now all that has change and has been automated! I also added the role of project manager on my responsibilities and it's very easy to handle with XTM. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad to hear that the platform’s flexibility, customization, connectivity, and support have helped you automate workflows, manage multiple projects, and take on project management responsibilities more easily. We also appreciate your feedback regarding complexity and recurring bugs—these insights help guide our ongoing improvements and ensure a smoother user experience. Thank you for taking the time to share your detailed feedback. Kalina XTM ### 26. Able to communicate with overseas people **Rating:** 2.5/5.0 stars **Reviewed by:** 乃理子 . | Translation coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about XTM Cloud?** At the same time, I can assign a number of people to review the texts & layout. **What do you dislike about XTM Cloud?** Update the functions every month. It's too many to know what happen. **What problems is XTM Cloud solving and how is that benefiting you?** TM is always updated and overwrited. It seems benefits. However, when another project got and applied updated TM, the translations got wrong due to the contexts. So, go to Rep, and then she provided us to use the Tag setting. Now we just get started the Tag setting. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. We’re glad to hear that assigning multiple reviewers and keeping translation memories updated is helping your workflow. We also appreciate your feedback regarding frequent updates and the challenges with context when applying updated TMs. It’s great to hear that using the Tag setting is helping address these issues, and we’ll continue looking for ways to make updates and TM management clearer and more reliable. Thank you again for your detailed feedback—it helps us improve XTM Cloud for all users. Kalina XTM ### 27. XTM Enables Localization at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about XTM Cloud?** The REST API and out-of-the-box connectors allow us to automate workflows. This combined with the workflow automation and QA checks allow us to localize hundreds of projects every week quickly and to good quality with low touch from our small localization team. The XTM support team and account team are very fast to respond to questions. **What do you dislike about XTM Cloud?** It can sometimes be difficult to find more advanced features and settings in the UI at times **What problems is XTM Cloud solving and how is that benefiting you?** We couldn't operate to the level we do without XTM. The automation allows the localization team and the linguists to focus on the things that require human input and we don't need to waste valuable time on mundane, manual tasks. **Official Response from Kalina Mileva:** > Thank you for sharing such detailed feedback on XTM Cloud. It’s great to hear that the REST API, connectors, workflow automation, and QA checks are enabling your team to localize hundreds of projects efficiently while maintaining quality. We’re also pleased that our support and account teams have been responsive to your needs. Your feedback about discovering advanced features in the UI is noted and helps guide ongoing improvements to usability and navigation. Thank you for taking the time to share your experience and insights. Kalina XTM ### 28. Powerful product with many useful features that is improving on it's ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher T. | Translation Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** A lot of customization is available to set up projects and workflows according to our needs. Support for files and configurations to automate the process. **What do you dislike about XTM Cloud?** Requires a lot of fine tuning, features are not always presented in the most intuitive way. Some simple QOL updates would make features much easier to use. **What problems is XTM Cloud solving and how is that benefiting you?** XTM is helping us to manage all our translation projects as well as manage the custom workflows for a variety of internal and external translators. Help us with reporting on translation metrics for planning budgets and decision making. We also use XTM to help integrate a variety of other content platforms to translate in one place, Bloomreach, Marketo, Ixiasoft. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud, Christopher! We’re glad to hear that customization, workflow flexibility, and integrations with platforms like Bloomreach, Marketo, and Ixiasoft are helping your team manage translation projects and plan budgets effectively. We also appreciate your insights on ease of use and quality-of-life improvements, which guide us in making features more intuitive. Thank you for highlighting how XTM Cloud supports your translation operations. Kalina XTM ### 29. Decent but could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about XTM Cloud?** Easy to use workbench, works as a completely online platform, steep learning curve but relatively straightforward **What do you dislike about XTM Cloud?** Microsoft translator is no long available but my open ticket has never been answered/takes forever and needs follow up= customer support needs improvement; systran translation results are not very accurate; the onboarding person assigned to our company was not based in the same/similar time zone so it was very hard to coordinate + the person's wifi connection and availability was not good; most of the inline tags required do not export into the right format and is very time consuming **What problems is XTM Cloud solving and how is that benefiting you?** Creating a platform that is easy to translate with **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that the workbench and online platform are helping your team manage translations efficiently. We also take your detailed feedback regarding machine translation accuracy, customer support response times, onboarding coordination, and inline tag exports very seriously. Insights like these are valuable in guiding improvements to support, usability, and overall platform reliability. We appreciate you taking the time to share your experience and helping us identify areas where XTM Cloud can be enhanced. Kalina XTM ### 30. Competitively priced, Improved Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about XTM Cloud?** Breadth of functionality. Workflow flexibility. APIs. Customizable, Easy Markup of Do Not translate text. **What do you dislike about XTM Cloud?** Inline tags can be very burdensome, sometimes even for documents that seem to be light on formatting. Having to create a dummy customer and export /import tmx files in order to produce a customized memory. Issues with the metrics when re-running a file through workflow. **What problems is XTM Cloud solving and how is that benefiting you?** Use of Translation memory is the main solution. Around that the customizable workflows are very useful. This is an essential TMS / CAT tool function which is a basic requirement of a LSP. Ability to process Word, Excel, PowerPoint, XML, and other technical file formats is essential. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud User, Thank you for your review - I'm glad to hear you enjoy our range of functionality as well as the flexibility the platform offers! I'm sorry to hear about the things you like less, and understand it would be frustrating. Our team are working hard to make sure the platform is stable and support tickets are resolved as fast as possible! Please bear with us, Melissa at XTM International ### 31. Use of XTM Cloud for translation project management effectively **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about XTM Cloud?** - XTM Cloud is easy to use system, since it is cloud based and doesn't need any installation - System is easy for implementation - IT has a good project management system -Customer support team is easily approachable and very supportive. - XTM workbench facilitates easy working for translation projects - We at ACG use it regularly for all our translation projects. **What do you dislike about XTM Cloud?** - It doesn't have powerful terminology management system - It doesn't offer real time teaching of terminology during content writing like other tools **What problems is XTM Cloud solving and how is that benefiting you?** System helps us managing translation projects in much easier way. This saves time, and cost on repetative translation. **Official Response from Kalina Mileva:** > It’s encouraging to hear how XTM Cloud supports your day-to-day translation work at ACG. We’re pleased that the cloud-based setup, ease of implementation, project management capabilities, and Workbench are helping you manage translation projects efficiently, and that our support team has been responsive and helpful. We also appreciate your feedback regarding terminology management and real-time terminology guidance during content creation—these insights are valuable as we continue to enhance our linguistic capabilities. Thank you for sharing how XTM Cloud is helping you save time and reduce costs across your translation projects. Kalina XTM ### 32. XTM is an excellent product for standard projects. **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | VP of Technology, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about XTM Cloud?** It's very effective when handling standard projects. Support is generally responsive when issues arise. Company overall is becoming more customer focused. **What do you dislike about XTM Cloud?** Product is behind other CAT tools. Compatibility with MT and LLMs are behind competitors. Some tickets are opened for several months before they are resolved. **What problems is XTM Cloud solving and how is that benefiting you?** It's excellent at handling standard translation projects. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. It’s great to hear that the platform is helping you manage standard translation projects efficiently and that our support team has been responsive when issues arise. We also value your feedback regarding MT and LLM compatibility and ticket resolution times, as these insights help guide our ongoing improvements to enhance functionality and support for all users. Thank you again for your thoughtful feedback. Kalina XTM ### 33. XTM is a comprehensive translation management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about XTM Cloud?** Automated streamlined workflows and consistency in translations **What do you dislike about XTM Cloud?** Complexity: it's difficult to find what I need, especially in Configuration Bugs: there have been recurring issues that even after being fixed, tend to reappear Inadequate Reporting: reports and dashboards are not as advanced as we need that **What problems is XTM Cloud solving and how is that benefiting you?** It centralizes all localisation assets, making them easily accessible and up-to-date for all team members. It automates workflows, reducing manual tasks and increasing efficiency. It ensures high-quality and consistent translations. By retrieving previously translated content and automating processes, it reduces localisation costs and speeds up time-to-market. **Official Response from Kalina Mileva:** > Thank you for sharing your detailed feedback on XTM Cloud. We’re glad to hear that our platform is helping centralize localization assets, automate workflows, maintain translation consistency, and reduce both time and costs. Your insights regarding navigation, configuration, and the sophistication of reports and dashboards are very valuable, and they help guide our ongoing efforts to improve usability and reporting capabilities. We appreciate you taking the time to share your experience and help us make XTM Cloud even better. Kalina XTM ### 34. Ideal TMS for large Enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan M. | Information Developer II, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** Dedicated team of experts to help with config requests. **What do you dislike about XTM Cloud?** The subscription model may not be as cost-effective for those with limited translation needs. Word processing costs limits add up also. Termbase module is not intuitive. **What problems is XTM Cloud solving and how is that benefiting you?** Controlling and centralising TM. Speeding up turnaround times. Reducing costs. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that our dedicated team has been helpful with configuration requests and that XTM Cloud is supporting you in centralizing translation memories, speeding up turnaround times, and reducing costs. We also appreciate your feedback regarding subscription costs and the Termbase module—these insights help guide our ongoing improvements to make the platform more intuitive and cost-effective for all users. Thank you again for taking the time to share your experience. Kalina XTM ### 35. Excellent translation management system with an OK translation editor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about XTM Cloud?** Ever-expanding API to automate workflows. LSP integration. Consistently helpful customer support. Overall, an excellent translation management system. **What do you dislike about XTM Cloud?** The editor lacks the refinement or customizations options of other tools. Same for the integrated terminology tool. Overall, a good CAT tool, but with room for improvement. **What problems is XTM Cloud solving and how is that benefiting you?** Manage translations for multiple products and document types in several languages. We're able to automate continuously updating projects and provide our translators a clear task pool. We're able to coordinate with LSPs with zero media breaks. **Official Response from Kalina Mileva:** > Thank you for taking the time to provide detailed feedback on XTM Cloud. It’s great to hear that our expanding API, LSP integrations, and customer support are helping you manage multiple products, languages, and continuously updating projects efficiently. We also take note of your feedback regarding the editor and terminology tool, as these areas are important for enhancing usability and customization. Your insights help us continue improving XTM Cloud to better support translation teams and workflows. Kalina XTM ### 36. Satisfactory and has room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about XTM Cloud?** It can process documents in large size. Easy to edit. It can remember previous translations. It allows team work- translate the same file at the same time. Customer support is always prompt. Easy to upload files. **What do you dislike about XTM Cloud?** It does not generate bilingual results. It does not translate text on images, in pdf or jpg format. Machine translation options are limited. **What problems is XTM Cloud solving and how is that benefiting you?** It processes large files efficiently. It can generate machine translation in minutes when people need to understand the context urgently. **Official Response from Kalina Mileva:** > We appreciate you sharing your experience with XTM Cloud. It’s great to hear that the platform is helping your team work collaboratively, process large files efficiently, and recall previous translations while providing prompt support. We also take note of your feedback regarding bilingual outputs, translating text in images, and machine translation options—these insights are valuable as we continue to improve functionality and expand capabilities. Thank you for sharing how XTM Cloud supports your team in handling urgent translations and managing large documents. Kalina XTM ### 37. 2 years of using XTM experience **Rating:** 5.0/5.0 stars **Reviewed by:** Veslava V. | Language and Translations Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about XTM Cloud?** It is well organized, provides solutions we were looking for and allows analysis **What do you dislike about XTM Cloud?** Rotation among stuff was not really convenient during onboarding **What problems is XTM Cloud solving and how is that benefiting you?** Scaling in translations tasks, translation memory growth, automatization - templates **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. It’s great to hear that XTM Cloud is helping you scale translation tasks, grow translation memories, and streamline workflows with templates. We also value your feedback regarding staff rotation during onboarding, as it helps us make the process smoother and more convenient. Thank you again for your insights. Kalina XTM ### 38. OK Tool, but Too Expensive & Cumbersome **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about XTM Cloud?** The usual functionalities of a TMS that it provides. API access for custom integrations. **What do you dislike about XTM Cloud?** Customer support ticketing system is inefficient, support team aren't very competent. The UX/UI is old-fashioned and not greatly user-friendly. It's not up to the speed with the emerging AI technologies. **What problems is XTM Cloud solving and how is that benefiting you?** API access for us to build our own integrations for other services and software to optimize the l10n workflows. **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thanks for you review - I'm glad you enjoy using our connectors and other features to localize your content. I'm really sorry you find our support system difficult to use. The new support system was designed and deployed with the help of several of our customers, via extensive feedback and testing loops. Throughout this process, and even during selection of a new system, user experience and enablement was at the epicenter. The new system provides navigated paths for users to submit tickets, by filling-out the required information in predetermined fields. This not only allows for improved ticket handling, but also accelerated resolution. Furthermore, the ticketing systems provides our users a much more transparent ticket tracking mechanism, while also enabling them to action on tickets e.g. escalate with the use of a single button. So far from trying to make it harder for you to created tickets - it was the opposite! Please do reach out to your XTM representative and we can arrange a demo to make sure you raise tickets with us easily. Let me know if I can help further! Melissa at XTM International ### 39. Great tool to centralize all translations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about XTM Cloud?** XTM provides a great centralised set-up for localisation activities, they also provide good customer support to help resolve technical issues. **What do you dislike about XTM Cloud?** The dashboard is quite limited and the LQA feature is not optimal for gaining insights and data. The user interface could have been more user-friendly and more user-centric. **What problems is XTM Cloud solving and how is that benefiting you?** XTM helps my team manage the localisation activities, quality assurance and language resources. This helps save time in operation. **Official Response from Kalina Mileva:** > It’s great to hear how XTM Cloud is helping your team centralize localization activities, manage quality assurance, and save time in operations. We’re also pleased that our customer support has been helpful in resolving technical issues. We appreciate your feedback regarding the dashboard, LQA feature, and user interface—these insights are valuable as we continue to enhance usability and provide more actionable insights for our users. Thank you for taking the time to share your experience with XTM Cloud. Kalina XTM ### 40. I only used XTM for a short time but it was usable and fast enough for the time I used it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about XTM Cloud?** It was easy to use and the money transfer was fast. I think XTM will be used for many payment methods in the future. **What do you dislike about XTM Cloud?** It seems like a disadvantage that it is not popular enough and not known by everyone. **What problems is XTM Cloud solving and how is that benefiting you?** It helped a lot. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback. We’re glad to hear that you found XTM Cloud easy to use and that it helped with fast money transfers. We appreciate your thoughts on awareness and popularity—our team is continuously working to expand accessibility and adoption so more users can benefit from XTM Cloud. Thank you for taking the time to share your experience. Kalina XTM ### 41. XTM covers most areas for localization business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** 1. XTM Support Team is highly skilled and quick with answers 2. XTM covers most of localization needs **What do you dislike about XTM Cloud?** Lack of AI based functionality that could be used by a PM/Admin **What problems is XTM Cloud solving and how is that benefiting you?** Easy to set up (and modify during the project cycle) different workflows on a file/language level Clear restrictions in user accounts Enhanced TM Management **Official Response from Kalina Mileva:** > It’s great to hear your thoughts on how XTM Cloud. We’re pleased to hear that our support team has been responsive and that XTM Cloud is covering your core localization needs through flexible workflows, clear user roles, and enhanced TM management. We also appreciate your feedback regarding AI-based functionality for PMs and admins, as this is an important area of ongoing exploration and development. Thank you for taking the time to share your experience with us. Kalina XTM ### 42. Translations Manager´s + Translator´s Perspective **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about XTM Cloud?** support usually is very quick to respond. **What do you dislike about XTM Cloud?** CAT tools are familiar to me, such a platform is new; some features should be more user friendly; AI integration is slow and not transparent + bound to type of package **What problems is XTM Cloud solving and how is that benefiting you?** Workflows and workflow steps + responsibilities are visualized. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that our support team has been quick to respond and that workflow visualization is helping manage responsibilities clearly. We also appreciate your candid feedback regarding user-friendliness, AI integration, and feature accessibility. These insights are valuable as we continue working to improve the platform and make it more intuitive and transparent for all users. Thank you for taking the time to share your experience. Kalina XTM ### 43. I think it's a good product, but the price is too high compared to before. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about XTM Cloud?** Usability Ease of implementation Responsiveness of the support team High-quality products **What do you dislike about XTM Cloud?** The word allowance and subscription fees are expensive. **What problems is XTM Cloud solving and how is that benefiting you?** We are translating AEM content using the connector. By using the connector, the manual tasks that were previously required have been reduced. **Official Response from Kalina Mileva:** > We’re glad to hear that XTM Cloud’s usability, ease of implementation, support responsiveness, and high-quality products are helping your team work efficiently. We also appreciate your feedback regarding word allowances and subscription fees, as this helps guide our ongoing efforts to deliver value for organizations of all sizes. It’s great to hear that using the AEM connector has reduced manual tasks and streamlined your translation workflow. Thank you for sharing your experience and insights with us. Kalina XTM ### 44. XTRF is very useful platform for the translation company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** There are many benefits to using XTRF for managing the translation company's organization. **What do you dislike about XTM Cloud?** Here in Jajan, a few translation companies are using XTRF. **What problems is XTM Cloud solving and how is that benefiting you?** Managing the organization, to reuse raw information from creating project to accounting. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback. We’re glad to hear that XTRF is helping your team manage projects efficiently and reuse information throughout the project lifecycle, from project creation to accounting. Your note regarding adoption highlights an important opportunity, and we continue to focus on making XTRF accessible and valuable for more translation companies. Thank you for taking the time to share your experience. Kalina XTM ### 45. All in one Solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Lauris Z. | Operations Manager., Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about XTM Cloud?** Great price/performance. Although quite expensive, gives great value for investment. **What do you dislike about XTM Cloud?** Quite advanced toole. takes some time to learn all the features. **What problems is XTM Cloud solving and how is that benefiting you?** Memory/ glossaey management. Cloud based CAT tool. **Official Response from Kalina Mileva:** > Thank you for sharing your experience with XTM Cloud. It’s encouraging to hear that the platform provides strong value for the investment while supporting memory and glossary management. We also recognize that the tool’s many features can take time to master, and your feedback helps guide improvements to make learning and adoption smoother. Your insights are valuable in helping us continue enhancing XTM Cloud for all users. Kalina XTM ### 46. XTM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about XTM Cloud?** XTM cloud support has been really helpful. The account manager as well is super helpful and professional **What do you dislike about XTM Cloud?** The license cost is a quite high and if we need more license this will be a concern. **What problems is XTM Cloud solving and how is that benefiting you?** XTM cloud has allowed us to automate workflows along with our Translation management system (Plunet) this has been a great addition for our teams **Official Response from Melissa Favre-Lorraine:** > Dear XTM Cloud user, Thank you so much for your review - it's great to hear you've enjoyed working with our support team and that XTM Cloud enables your to automate your localization workflow! I'm sorry to hear the license cost may be an issue. As they are floating licenses, I hope they enable you to make the most of your investment! Thanks again, Melissa ### 47. Efficient fast cost-effective timesaving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about XTM Cloud?** Money saving, efficiency in project managing, faster in translation tasks **What do you dislike about XTM Cloud?** Complicated process in integrating openAI, very limited features on XTM mobile application especially the account renewal feature. **What problems is XTM Cloud solving and how is that benefiting you?** Support in all issues **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that the platform is helping your team save time and costs while managing projects and translation tasks efficiently. We also appreciate your feedback regarding OpenAI integration and the mobile application—these insights help guide ongoing improvements to make features more accessible and user-friendly. Thank you for taking the time to share your experience. Kalina XTM ### 48. Too complex, too expensive **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about XTM Cloud?** Feature rich, and traditional TM management and cleanup. **What do you dislike about XTM Cloud?** Poor, very poor customer support. Our CTO was put in touch with a ex translator that might have knows XTM from the point of view of a translator but he had no clue on how to customise the system to parse come of the string content correctly. Advance communication with support was a pain. Too expensive for our use. We are a startup in the tech sphere with some content for localisation but not much. The first sales guy we spoke with understood this and accommodated pricing accordingly. A year later he had left and we were invoice 5 times the same amount. No one had the intelligence to renew the former pricing, we thus left XTM for crowdin. A great move in all aspects. **What problems is XTM Cloud solving and how is that benefiting you?** TM related data was rich, which facilitated clean-up. **Official Response from Kalina Mileva:** > Thank you for sharing your feedback on XTM Cloud. We’re glad to hear that our translation memory management and cleanup features were helpful for your team. We also take your feedback regarding customer support, pricing, and onboarding very seriously. Insights like yours help us identify areas for improvement to provide clearer communication, better support, and more flexible pricing for startups and smaller teams. We appreciate you taking the time to share your experience. Kalina XTM ### 49. Excellent Translation Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about XTM Cloud?** I appreciate XTM because it allows you to manage and automate your localization program through a single platform. You can create and customize your workflows, and oversee every phase of the localization process on it. Additionally, it offers many additional features that can greatly support the localization team in obtaining metrics and KPIs, and provides a range of connectors that aid in automation and integration with other CMSs. The Customer Support team has consistently demonstrated a willingness to assist and has provided valuable support in resolving issues encountered during our migration from our previous TMS to XTM. **What do you dislike about XTM Cloud?** While XTM offers many valuable features for managing localization projects, I have found the user experience (UX) to be less intuitive than expected. Some aspects of the platform, such as navigation and interface design, could be improved to enhance usability and efficiency. **What problems is XTM Cloud solving and how is that benefiting you?** Given the multitude of TMSs within our organization, we found XTM to be the optimal solution for centralizing all content and translation efforts onto a single platform. XTM facilitated this consolidation, enabling the creation of a unified Translation Memory accessible across teams. **Official Response from Kalina Mileva:** > We appreciate you taking the time to share your experience with XTM Cloud. It’s great to hear that XTM is helping your team centralize localization efforts, automate workflows, access translation metrics, and integrate with other CMSs, while our support team provided valuable assistance during your migration. We also appreciate your feedback regarding the user experience, which helps guide ongoing improvements to make navigation and usability more intuitive. Thank you for highlighting how XTM Cloud supports your localization operations. Kalina XTM ### 50. Trusted partner for more than 10 years **Rating:** 4.5/5.0 stars **Reviewed by:** Guillaume M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about XTM Cloud?** XTM Cloud is a complete TMS that meets all of our localization requirements: - Centralized TM (Real-Time TM sharing) and terminology integration - Workflow Management - Templates - Powerful reporting - Integrated Machine translation engines - Great Customer support - etc. **What do you dislike about XTM Cloud?** Initial setup can be a bit daunting, but we were supported throughout the configuration by XTM product specialists and were provided training on a regular basis to get us going. **What problems is XTM Cloud solving and how is that benefiting you?** First of all, XTM is Cloud based and is ideal for our team which is distributed across several continents. Since the 10 years since we've been using XTM, they have evolved to adapt to the ever changing needs of the Localization industry and our specific needs by providing ever more connectors, third-party integrations, popular features, etc. In practice, this means that whatever file format, CMS, Machine translation or VCS you're using, you can be confident XTM will have a solution. And if not, they can also develop customized features, so don't hesitate to get in touch with them should the need arise! **Official Response from Kalina Mileva:** > We’re thrilled to hear about your long-standing experience with XTM Cloud. It’s great to know that features like centralized TM, workflow management, templates, reporting, MT integrations, and responsive customer support have helped your globally distributed team for over a decade. We also appreciate your feedback regarding initial setup—our product specialists are always here to support onboarding and training. Thank you for highlighting how XTM Cloud continues to evolve to meet your localization needs. Kalina XTM ## XTM Cloud Discussions - [How much does XTM cost?](https://www.g2.com/discussions/how-much-does-xtm-cost) - 1 comment - [What is XTM International?](https://www.g2.com/discussions/what-is-xtm-international) - 1 comment - [View XTM Cloud pricing details and edition comparison](https://www.g2.com/products/xtm-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+04%3A46%3A44+-0500&secure%5Bsession_id%5D=9933854f-7589-4a89-af16-d9c652fb0469&secure%5Btoken%5D=b7089e03a3b2706506b6c4e64ad9c50284b4ff90a11b0c16af72d9a3d239c409&format=llm_user) ## XTM Cloud Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [Gridly](https://www.g2.com/products/gridly/reviews) ## XTM Cloud Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Automation** - Translation Memory - Quality Checks - Continuous Translation **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Machine Translation** - Neural Machine Translation - Statistical Machine Translation **Translation Options** - Collaborative Translation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top XTM Cloud Alternatives - [Phrase Localization Platform](https://www.g2.com/products/phrase-localization-platform/reviews) - 4.5/5.0 (1,262 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (753 reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - 4.4/5.0 (672 reviews)