It basically prevents us from ignoring broken servers. When a server crashes or someone calls the emergency number, it just identifies the correct person on call and harasses them until they answer. We previously used a real answering service and they did an awful job of sending us messages. Now it just goes directly to my phone. We don't have to take guesses on who is supposed to be working. It simply tells you. Glad we have it so I don't have to check my computer all weekend. Review collected by and hosted on G2.com.

I hate the calendar portion. Also holiday coverage is weirdly difficult to enter you kinda have to make each one a "one-off" and it doesn't make any sense. Trying to switch shifts with another member on the team is WAY harder than it should be. When you try to look through older alerts, the menu's can get confusing. If your not the person that created the original setup... GOOD LUCK finding anything. I just want to go to sleep, but I felt obligated to rant about the holiday coverage thing. Review collected by and hosted on G2.com.