xMatters directs the alert messages directly to the correct person assigned as on-call versus sending the message to the whole team at 3am. We found it relatively simple to integrate Datadog with xmatters and if a person does not respond to the first call then the call will roll over to the next person on the contact list. All good. It's great to see that the escalation rules appear to work correctly so I don't get called during my days off about some huge outage. Review collected by and hosted on G2.com.

I receive far too many duplicates of the same notification for the same problem until I mark them as acknowledged quickly enough. The screen navigation to make changes to your shift due to vacations is clunky. To override your schedule for one day you need to go through no less than five screens. They really should provide a feature to mute those awful sounding alert noises when multiple alerts come in at the same time. Review collected by and hosted on G2.com.