I really find the visual flow designer in xMatters helpful because it allows us to create complex event processing logic without needing to use custom scripts. The incident chat room creation being automated is very effective, and shift handoffs are smooth thanks to the history-based audit trail. I also appreciate the reliability of mobile application push notifications, even in high network congestion. Additionally, the 'targeted escalation trees' are effective at reducing duplicate events, which helps in managing alert fatigue and ensuring that call engineers are contacted via their preferred channels efficiently. Review collected by and hosted on G2.com.

I find the shift calendar editor very cumbersome for setting up complicated duty rotations. Manual coverage overrides are set up in four separate sequenced menus, which is frustrating. Additionally, a larger engineering department cannot be updated in bulk with the notification delay preference for the updates. I wish the schedule management interface allowed schedule changes to be made directly through the tool's drag and drop functionality. Review collected by and hosted on G2.com.