Gaynor C.
GC
Account
Small-Business (50 or fewer emp.)
"Massive Time Savings with Smart Automation, Snappy Performance, and Seamless Integrations"
5/5
What do you like best about Xero?

Xero delivers outstanding Pricing/ROI by saving our team 5+ hours weekly through smart automation. The AI/Intelligence is a game-changer; the system remembers historical data patterns, allowing the predictive bank rules to auto-allocate recurring expenses with incredible accuracy. The platform’s Performance is snappy and robust, handling large batches of multi-currency transactions without any lag. Its vast ecosystem of Integrations allowed us to connect Stripe and our CRM in minutes, creating an uninterrupted flow of automated data. While the UI/UX is clean and visually appealing, the navigation paths for deep financial reporting can sometimes feel buried in sub-menus. Additionally, the Support/Onboarding experience features an excellent self-service wizard, though securing live, phone-based assistance for complex accounting edge cases could be faster. Ultimately, the cloud-based system has completely optimized our financial workflow. It transforms a tedious month-end reconciliation chore into a simple, daily five-minute routine. Review collected by and hosted on G2.com.

What do you dislike about Xero?

While Xero's modern UI/UX is beautifully clean, the navigation paths for deep financial reporting can occasionally feel a bit buried within the sub-menus for new users. Additionally, the Support/Onboarding center provides an incredibly comprehensive library of self-service articles, though text-based ticketing means getting a live representative on the phone for urgent, complex accounting edge cases can take a little time. However, these are very minor hurdles when compared to the massive time-saving automation, flawless Performance, and rich third-party Integrations the platform brings to our daily financial workflow. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Gaynor, thank you for leaving us such a detailed review. We're absolutely thrilled to hear Xero is saving you a significant amount of time and love that you're finding it simple and easy to use as well. If you ever have any suggestions for product improvements or new features, we'd love to hear from you at our Product Ideas page too. Thanks again!

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