Timothy G.
TG
Business Application Support
Information Technology and Services
Small-Business (50 or fewer emp.)
"Clean, Intuitive Invoicing with Powerful Automatic Payment Reminders"
4/5
What do you like best about Xero?

The user interface is clean, modern, and very intuitive. Creating and customizing professional invoices is incredibly straightforward, and the automatic payment reminders have drastically improved our cash flow. The software provides good overall core value because it saves us a lot of time on invoicing and reconciliation. However, with the recent price increases and the fact that advanced tools require paid add-ons, it feels a bit less budget-friendly for small operations than it used to be. It is still worth the cost for the time saved, but the ROI isn't as high as it once was. Review collected by and hosted on G2.com.

What do you dislike about Xero?

The setup and initial onboarding process can be a bit overwhelming if you do not have a background in accounting. The customer support response times can also be slow when you need immediate help with a complex issue. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for the thoughtful review, Timothy! We appreciate the feedback on the onboarding process and the support times, and will ensure this gets to the appropriate teams.

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