G2

Katie H.

Retail Operations Manager

Mid-Market (51-1000 emp.)

1/30/2026

"Progress Retail Streamlines Operations with an Intuitive Platform and Exceptional Support"

5/5

What do you like best about Worksmith Workforce?

Progress Retail has delivered significant value by streamlining both operational execution and communication within a single, centralised platform. As a result, it’s become much easier to manage an ever-changing retail environment, with noticeable improvements in efficiency, alignment, and clarity across teams. The platform is intuitive and makes it straightforward to onboard the wider retail team, which supports quick adoption. Throughout the development and onboarding process, Ray and the Progress Retail team provided exceptional end-to-end support that was consistently reliable and highly professional. Review collected by and hosted on G2.com.

What do you dislike about Worksmith Workforce?

There are no aspects of the platform that stand out as areas of concern or dissatisfaction. Progress Retail consistently meets expectations across functionality, usability, and support. Review collected by and hosted on G2.com.

What problems is Worksmith Workforce solving and how is that benefiting you?

Progress Retail has delivered clear, measurable benefits in my role by significantly improving efficiency, visibility, and execution across stores. The task functionality, in particular, has been a major time saver: it allows me to create tailored tasks for individual stores, retrieve responses more easily, and follow up far more effectively. Response rates have increased noticeably, and store time management has improved thanks to the ability to clearly visualise tasks and timelines within each account. More broadly, the platform has become a central hub for operational activity, and communication helping drive stronger alignment and consistency across the retail network. Review collected by and hosted on G2.com.