G2

Cait M.

Senior Technical Writer

Enterprise (> 1000 emp.)

7/27/2026

"Second-to-None Support and an Easy Interface That Scales Across Teams"

5/5

What do you like best about Workshop?

The support that we get from the Workshop team is second to none. If I have an issue or a question, I get answers and resolutions in hours, not days. The team is friendly, responsive and knowledgeable.

I also love how easy the interface is to use, and uploading custom lists is a breeze. The peace of mind knowing that the tool is connected to our Azure instance and syncing regularly throughout the day is priceless. I always know that my lists are up to date.

We started out as a team of 2 using the tool and have now onboarded 3 other teams (and counting!) because they were so impressed with the emails and newsletters we were able to build in Workshop. Review collected by and hosted on G2.com.

What do you dislike about Workshop?

I would love it if Workshop provided custom design services so that we could create more sophisticated newsletter templates that use our brand colors and font. Review collected by and hosted on G2.com.

What problems is Workshop solving and how is that benefiting you?

Being able to send an email on behalf of our entire leadership team, all individuals and team aliases without needing mailbox permissions is a security win. It also helps our Internal Comms team better support our whole organization from the top down.

Our stakeholders have also been very pleased with the analytics Workshop provides for their emails and newsletters.

I also love that each Workshop email gets its own unique URL so we can easily share the email content on multiple channels and/or with folks who weren't included in the distribution list. Review collected by and hosted on G2.com.

Response from Cassandra Brooks of Workshop

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Cait,

UMMM we're all smiling over here!! Thank you so much for the thoughtful review, we've shared it with our team! We're so happy to hear how easy, supportive, and and confident Workshop makes you and the team feel.

AND as an added bonus! You are in luck!! WE DO have a custom design service that could give you sophisticated and on-brand comms within minutes. Introducing our Brand Kit - https://useworkshop.com/features/brand-kit/ within the Workshop account and with the help of Cici, you could save hours doing this!!

Again, thank you so much for choosing Workshop, we are so grateful to you and your team for your partnership! 💙

See how Workshop improved