I like the ease of use and the ability to automate stuff so that manual intervention within specific tasks in Jira is less required and people can take more advantage of working on important things. Also, things like integrations with third-party-plugins are really useful to obtain all the advantages Jira offers and communicate with other apps. Review collected by and hosted on G2.com.

I would say a disadvantage is the limited out-of-the-box solutions it offers. Even though there are workflows that may be best suited for most common cases, not all of them work for all companies and customizing them sometimes takes a lot of time and effort. Review collected by and hosted on G2.com.