G2

Thao S.

Global Director of Business Systems

Enterprise (> 1000 emp.)

9/25/2026

"Workday HCM: Powerful, Flexible, and Complex"

4.5/5

What do you like best about Workday HCM?

Strong security framework with flexible permission levels and role-based access

Business processes are highly configurable and easy to manage

Intuitive, user-friendly interface for employees and managers

Excellent reporting capabilities with strong flexibility and visibility into data

Workday Support and Customer Success teams are knowledgeable, responsive, and reliable Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

Additional worker data outside of core HCM can feel clunky and is not always intuitive or user-friendly.

The Self-Service AI capabilities are still limited and, at this stage, do not provide significant added value.

Workday is a very large and complex system, so experienced support is needed to manage it effectively. Infrequent tasks can also be difficult to remember without documentation or expertise.

The security model is powerful but highly complex and requires specialized knowledge to configure and maintain properly. Review collected by and hosted on G2.com.

What problems is Workday HCM solving and how is that benefiting you?

Standardize HR processes across the organization

Improve data accuracy and reduce reliance on manual processes

Give workers and managers more self-service capabilities

Provide better reporting and visibility into workforce data

Strengthen security through role-based access and approvals

Improve integration between HR, payroll, Finance, and other business systems

Create a more scalable platform as the organization continues to grow and evolve Review collected by and hosted on G2.com.