Workday often requires a more analytical mindset, because users need to interpret how the system behaves, find reliable guidance, and then apply that information to solve problems effectively.

In my day-to-day work, that means I’m consistently building skills in a few key areas. I research topics in Workday Community to better understand system functionality and recommended practices. From there, I identify the most relevant guidance and translate it into practical next steps. For example, I build benefit cards using knowledge I find in Community. When I’m writing reports, the samples and instructions posted by experienced Workday users help me create custom reports that suit my needs. Finally, I resolve basic issues independently by applying what I learn in a structured, repeatable way. Example, in case of a spouse death life event (12/31), Workday prematurely end-dated benefits 1 day prior to the event date (12/30) and incorrectly credited premiums for December. By re-entering the event date to 1/2, then all premiums were deducted correctly. Review collected by and hosted on G2.com.

It can be cumbersome at times when unexpected issues come up. For example, during an OE event, the EOI task may not be available to employees. Then, once the OE event is closed, I’m left having to figure out who still has a pending EOI task. Review collected by and hosted on G2.com.