G2

Mykola Z.

Atlassian Administrator / Integration Specialist

Enterprise (> 1000 emp.)

Originally submitted 9/17/2021

"Workato is a helpful tool that enables integration between various platforms for different use-cases"

5/5

What do you like best about Workato?

One of the advantages of the platform is that you don't have to be an advanced software developer to write the recipes from scratch - just the basic knowledge is sufficient most of the time. Workato support is there 24/7 to aid you with a problem, regardless of being a trivial question or a complex one. Review collected by and hosted on G2.com.

What do you dislike about Workato?

There are a few things where Workato still has areas for improvement. One such thing is the resolution speed of certain Jira Data Center bugs. The other sphere, where improvements can be made, is the support with creating custom actions - this is not something that Workato support is able to support with now. Review collected by and hosted on G2.com.

Recommendations to others considering Workato:

If the business value of the recipe, made in Workato, would be less or equal to the cost of one - there is hardly any better alternative out there at the time being. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato enables advanced integration solutions without the need to develop a new one from scratch for every use case. In turn, this saves valuable time and allows us to roll out the integration projects much faster. Existing integrations can be evolved whenever a need arises, with minimal downtime, by simply stopping one recipe and replacing it with a newer version. Review collected by and hosted on G2.com.

Response from Cassandra Long of Workato

Hi Mykola! Thank you for your review! It is wonderful to hear that Workato is saving you time on integrations and that having a 24/7 support team has been a valuable resource. Thank you for sharing your feedback about the resolution speed for Jira Data Center bugs and about support for creating custom actions. I will ensure this gets to the appropriate channels as we continue to look for ways to improve. Thanks again for your time!

Cassandra - Customer Experience Specialist