G2

Tim S.

Director of Sales

Computer Software

Small-Business (50 or fewer emp.)

8/27/2024

"Getting stuff done / Love the process"

5/5

What do you like best about Work-Relay?

Setting expectations while building a process. Even when you have a mature business, sometimes responsibilities are missed or even a process hasn't been developed. With Work-Relay, it is super simple to create a process and assign tasks.

It's great, from project managers to specialists, to log into a system and know exactly what is expected of you to deliver great service to a customer.

I love giving that clarity to my staff on what I expect from them and to make sure we're not missing deliverables. Review collected by and hosted on G2.com.

What do you dislike about Work-Relay?

Haven't found a real down-side yet. They keep iterating on the product and releasing UI enhancements with Salesforce major releases. So as I grow into the product, it keeps growing too. Review collected by and hosted on G2.com.

What problems is Work-Relay solving and how is that benefiting you?

When we sell a product, we have to onboard them and occasionally configure licenses, API keys, and other credentials to enable our product to work with our customer systems.

Transitioning from Sales to Delivery and having a clear process through that exchange of responsibilities is crucial so consistent communication is kept with the customer and then we deliver on our product services! Review collected by and hosted on G2.com.