WorkRelay is a very well-designed BPM tool where we found most of the features we wanted for process management, and even some we haven't considered yet, allowing us to cover all our process management needs. The implementation was straightforward, and the support team has been extremely responsive and ready to guide us or provide workarounds. Our first WR users who use WorkRelay daily have already reported how easy it is to prioritize and monitor/update the processes without needing code. Review collected by and hosted on G2.com.

We have found only two different use cases where we needed a workaround, and Support was there to help us along the way. 1) There is no option to make a process recurring while maintaining the historicity of the runs. We resolved that by creating a new "Process Runs" object, which hosts the different process instances. 2) The out-of-the-box dashboards were mostly focused on Step duration rather than Step effort from our resources. This is easily solved with custom Salesforce Dashboards/Reports, or by sending the data in an external Data Warehouse and Dashboard tool (e.g. Snowflake & Metabale). Review collected by and hosted on G2.com.