G2

Chris H.

Head of Customer Insight

Enterprise (> 1000 emp.)

11/12/2024

"Strong text analytics platform"

5/5

What do you like best about Wordnerds?

The interface is easy to understand and uploading information is straightforward. The analysis options on the site are strong (particularly Deep Dive) but users can extract data for their own analysis if required. Users can also train our own themes so are not restricted to out of the box options. We are well supported with a dedicated account manager. WordNerds are constantly developing the product and new features have been launched we started using it. Review collected by and hosted on G2.com.

What do you dislike about Wordnerds?

Can't think of anything, it's easy to use and has all the functionality I need. Review collected by and hosted on G2.com.

What problems is Wordnerds solving and how is that benefiting you?

Specific examples include the prioritisation of a long list of unresolved complaints, based on the subject matter and sentiment, cross-referenced with our own vulnerability data. We have also integrated text analytics of the first contact in a complaint with other knowledge of the customer to build a model that predicts the likelihood of escalation (e.g. to Ombudsman). Aside from this we have used it to identify niche subjects (e.g. impact of climbing plants) and correlate with their impact on other issues (e.g. damp & mould). Review collected by and hosted on G2.com.