![Eddie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eddie J.") EJ Eddie J. Senior Design Researcher Enterprise (\> 1000 emp.) 2/3/2025 Guest users or non-business users of the software, not included in G2 scores. "Quick setup and very rapid feedback, but not a full replacement for human-led interviews" 5/5 What do you like best about Wondering? What I like about "Wondering" is its ease of setup, which makes it accessible and user-friendly. The AI follow-up questions are effective most of the time, and this feature is particularly valuable as it provides deeper insights by probing further into the user's responses. The control over the discussion guide is another aspect I appreciate, as it not only generates a polished draft but also allows me to add details or refine it further, often sparking new ideas I hadn't considered. Additionally, participants have mentioned that they enjoyed being interviewed in this manner, as it gave them the opportunity to think about their answers without the pressure of responding quickly, as they might in a human-led interview. Overall, "Wondering" offers a comprehensive and thoughtful approach to gathering insights. Review collected by and hosted on G2.com. What do you dislike about Wondering? What I didn't like about "Wondering" is that while it offers analysis of the feedback, you still need to go through each recording or transcript to capture inflection and emotion, which are crucial. Much of the analysis seems to be based solely on the transcript, which can affect the insights. Setting the follow-up questions to four for each question makes for a very long interview, but setting it to two can result in incomplete responses if the first follow-up misinterprets something. For example, the AI thought one user said "surprise" when they actually said "price," leading to a follow-up question about what was "surprising," which wasted a follow-up question as the user had to clarify they said "price." Human emotion and making people comfortable are important, and while "Wondering" does a good job of this, I believe it is best for gathering initial feedback and should be complemented with a few human interviews to ensure a complete picture of what is happening. Review collected by and hosted on G2.com. What problems is Wondering solving and how is that benefiting you? We are very interested in how AI can improve our UX research process. This is another tool that can help us get feedback faster to inform design and product decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 3 reviewers think of Wondering 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/wondering/reviews)