Wix values design above all, it seems Wix was built so that everyone can make their dreams of having the best website come true, integrating features that make the website complete, store, booking, hotels, restaurants, etc. Although performance remains the Achilles' heel due to its infrastructure and how Google measures it, but that's another story that maybe Wix will look at in the future, the price keeps rising even though almost nothing has changed in the last two years, the price has really punished users because before everything was included, now everything is charged separately, even the smallest features are charged separately and now Wix is indeed the most expensive on the market and it's not even the most complete in solving things that others have as standard, it has integrations with external apps that simply make everything even more expensive, customer support has declined significantly, incorporating AI has been the failure of support, there are no longer logical responses to simple problems, developers think that the customer or anyone is an expert in writing what they think or want and that is a fatal mistake. Review collected by and hosted on G2.com.

It is moving away from its all-inclusive promise and getting closer to an all-paid model, now nothing can be done without having to pay more, there are no competitive advantages compared to others, only the disadvantages that Wix over the years has not wanted to resolve, because it is clear that their programmers are not clients and only attend to interests and not to real solutions needed by real clients. Before, they listened to us through Facebook and it was great, they gathered us for hours of talks where you learned everything in a simple way, they asked us real questions with a real interest in solving problems. Now they only ask you to throw out a question that no one answers and that no one cares about in an app that no one is motivated to use. Before, they supported you in everything, now it's "ask the AI" and that doesn't work. The cost and lack of humanization are the things that are killing Wix. Review collected by and hosted on G2.com.