Honestly the biggest win for us was how fast we could actually use the data we already have. We needed to get our customer history out of Snowflake and right in front of our support agents in Zendesk. Normally that means writing up a huge scope document, begging IT to build a custom API, and waiting six weeks. With Willow we just authenticated the pre-built connectors and had the fields mapped in one afternoon. It completely removed the IT bottleneck for us.

The interface makes sense, and my team was actually able to self-serve instead of filing a bunch of helpdesk tickets just to get basic access. We also started rolling out their AI tools to a small group last month. I fully expected our security team to block it, but Willow's governance settings made it really simple to restrict who sees what data based on their role. It is just really refreshing to buy a platform that handles the integration piece without needing a developer to hold your hand the whole time. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment, everything's been pretty stable since we rolled it out. Review collected by and hosted on G2.com.