G2

Verified User in Retail

Small-Business (50 or fewer emp.)

8/11/2025

"Great App Features and Fast Response for support"

5/5

What do you like best about Willdesk?

The most helpful tool for me on Willdesk is the FAQ page, and I can even create FAQ articles on the free plan. Amazing too that they have a feature that I can set popular articles on my chat widget, it is an ease of use to me as the app is easy to navigate. Plus their support is very fast and prompt, thank you Sophie for the suggestions. Review collected by and hosted on G2.com.

What do you dislike about Willdesk?

I don't have any dislikes on the app, as I am able to navigate it easily without reaching out to their support from time to time. The app is friendly user and even on free plan I can do customization on my chat widget which is really big thing to me. Review collected by and hosted on G2.com.

What problems is Willdesk solving and how is that benefiting you?

The number one problem I have is I don't have any FAQs on my store for my customers. It helps me a lot that on their chat widget they have a function that the articles can be displayed directly and in fact we only have two agents to attend on our customers queries and they are not online all the time. So, articles displayed on the widget is a great help for me as they can get answers when we are offline. Also, they have free plan and I can customize and set up on my end even not on paid plan. Review collected by and hosted on G2.com.