Whiplash fills in the gaps where the rest of the websites we use fall short. Whiplash makes it really easy to find things when the customers you are working with are clueless about when they ordered something, if they even ordered something, or where they shipped it to. Whiplash also makes it easy to see our inventory for specific products. It is the fastest way for us to see if someone's order did not ship because of overselling or if there was just a glitch in the system that stopped a product from being shipped in a timely manner. Review collected by and hosted on G2.com.

When making returns or exchanges for big orders, if you make one mistake, you have to start the entire thing over instead of just restarting the one item. We have this one regular customer that for some ungodly reason orders 5000 dollars worth of pants and returns almost all of it every time. Since it is such a huge order, we cant process the return on our regular return site, Happy Returns. So Whiplash saves the day there. HOWEVER, when processing the return, we might accidentally click on one of the 40 items to return that she actually wanted to keep. If you make that mistake, you have to start the whole process over. It is so frustrating. Review collected by and hosted on G2.com.