--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 393 scale: '5' date_modified: '2026-07-02' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 393 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users find When I Work to be **very user-friendly** , facilitating easy management and efficient scheduling for all employees. (62 reviews) - Users love the **efficient scheduling** capabilities of When I Work, simplifying management for large teams effortlessly. (44 reviews) - Users appreciate the **scheduling ease** of When I Work, simplifying shift management for large teams effortlessly. (43 reviews) - Users value the **time-saving efficiency** of When I Work, enabling quick scheduling and payroll processes effortlessly. (25 reviews) - Users love the **one-click auto-scheduling** feature of When I Work, saving time and simplifying shift management significantly. (22 reviews) - Simple (22 reviews) - Helpful (21 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Time Tracking (19 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users face **scheduling issues** with overwhelming notifications and difficulty managing shifts effectively on When I Work. (15 reviews) - Users find **missing features** in When I Work, particularly in advanced forecasting, customization, and mobile app functionality. (10 reviews) - Users face frequent **software bugs** with When I Work, leading to confusion and impacting overall user experience. (10 reviews) - Users feel the **limited features** of When I Work hinder effective scheduling and labor management. (9 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (9 reviews) - Users find the **poor notifications** frustrating, lacking customizability and timely reminders for work schedules. (9 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (8 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Streamlined Scheduling with Seamless Payroll Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Bree N. | Hr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** I find When I Work to be very user-friendly for both management and employees. It's easy to export hours for payroll into Gusto, which saves us a lot of time and greatly reduces the risk of human errors. Managing it on both the computer and the mobile app is straightforward. The interface is so intuitive that we rarely have to troubleshoot with our employees. They can do what they need to do, management can access what they need, and HR can see everything they need to keep payroll moving smoothly and on time. I also appreciate that the setup process has only gotten better and easier to manage over time. **What do you dislike about When I Work?** It would be really lovely if there were a way to see availability for all employees at once so scheduling could be a little more seamless. This is a frustration that our managers have dealt with a lot. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for scheduling and time tracking, which integrates with Gusto for accurate payroll. It's user-friendly, saves time by exporting hours directly, and reduces human errors. Management and HR find it easy to use, keeping everything smooth and on time. **Official Response from Dawn C:** > Hi Bree, Dawn here from When I Work. Thank you so much for taking the time to leave such a thoughtful review! We truly appreciate your feedback about the When I Work app. We're committed to enhancing our platform to better support state-specific rules—like those in California—and to improving our integration with Gusto for a more seamless experience. When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ We’d love to learn more about the features you'd like to see and how we can better support you. Speak soon, Dawn ### 2. Loving it so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Halie . | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** Currently i like the short cuts for the scheduler to draft the schedule. The ability to have multiple schedules if needed. The chat feature and tag features are also pretty cool! **What do you dislike about When I Work?** Nothing at this time. I like that there are articles that can be used as reference guides. I did initally struggle with finding more of the video training links vs the written **What problems is When I Work solving and how is that benefiting you?** It is a night and day difference from our previous scheduling tool "CrewHQ". My teams have an app to use now and can reference their schedule on the go. There is less error for missed communication with the notes feature. So far my team is loving this and its saving them a lot of time to be able to quickly reference their schedule ### 3. Effortless Multi-Location Scheduling That Saves Administrative Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about When I Work?** The scheduling efficiency and ease of managing staff across multiple locations. It streamlines communication, shift coverage, and schedule changes, saving significant administrative time. **What do you dislike about When I Work?** One challenge is managing schedules across multiple locations. When schedules are organized by a larger area or town rather than by individual site, I often have to switch back and forth between views to make staffing adjustments. This can make it difficult to keep track of changes and increase the risk of overlooking coverage issues. A more streamlined way to view and manage multiple sites simultaneously would improve efficiency. **What problems is When I Work solving and how is that benefiting you?** When I Work solves the challenge of creating and managing schedules efficiently across multiple locations. The recurring shift feature saves me a significant amount of time because I don't have to manually enter the same shifts each week. This allows me to build schedules much faster and focus on staffing needs rather than data entry. One enhancement that would make it even more beneficial would be the ability to repeat a group of staff members or an entire team for a specific day, rather than setting recurring shifts for employees individually. ### 4. Too Many Colors and Cluttered Store Info—Time-Off Requests Need Work **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** The app and shift notifications are nice and the system works quickly. I like that you can customize shifts and just click the one you want for next time. **What do you dislike about When I Work?** TOO MANY COLORS it is so overwhelming to look at. I also don't like that I have so much information for other stores on there-it is un neccessary. I don't like the time off request features either. Our previous system was automatically color coded based on job position and that made a lot more sense to me-the options to custom color different shifts is just too much. Not a fan. **What problems is When I Work solving and how is that benefiting you?** Its not solving any problems for me-it is not any better than our old scheduling system which was easier because it was included within our payroll system so comparing actual payroll hours worked vs hours scheduled was much easier then. I dont like when I work very much. I thought it might be useful for attendance reporting as well but since it reports for the entire company under 4 different banners its too difficult to get any real use out of the reports provided. No options to filter them prior to generating either. ### 5. Clear Team Scheduling Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie S. | Veterinary Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** I like that any corrections get sent to the employee right away. I like that every employee can see their schedule and their coworkers schedule. **What do you dislike about When I Work?** It takes a bit to input all schedules (my team doesn't have set schedules) and I color coded it so that they can tell when looking at the schedule where they are that day, but that takes a lot of time to do. **What problems is When I Work solving and how is that benefiting you?** I don't have to make schedules in WORD anymore and when there were errors or staff called out or couldn't do a shift, it wasn't always made aware to the entire team. This is more efficient for everyone. ### 6. Automated Scheduling Solution with Few Integration Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about When I Work?** I like that When I Work is easy to use and the team loves it for dropping and picking up shifts. The secret sauce is that it's automated and reduces mistakes, especially in getting the right team members involved or keeping those who shouldn't volunteer because they're already on the schedule. It shares shift details exactly and only goes to people who qualify and aren't already on that shift. This automation helps to avoid confusion and ensures that everyone has the correct schedule. **What do you dislike about When I Work?** Only that we have to manually keep When I Work mirrored with our other system. **What problems is When I Work solving and how is that benefiting you?** When I Work automates scheduling, reducing mistakes from missed texts and miscommunication by team members dropping/picking-up a shift. It ensures only qualified members receive shift offerings, mirroring our system accurately and sharing exact shift details. **Official Response from Jake Forrest:** > Hi there, Thanks for leaving us a review. Jake here with When I Work. It is so great to hear that both you and your team find our product easy to use! It is especially exciting to hear that Shift coverage options like Drops have helped save your team time and that your team loves this feature. When I Work does offer a few different integration options, and we would be happy to help support your team with any questions or concerns! Thanks again for leaving us this review. It is a pleasure to serve your team! Cheers, When I Work Care Team ### 7. Effortless Setup, Budget-Friendly but Needs Better Gusto Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Kurt G. | Fractional CHRO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about When I Work?** I like the ease of setup with When I Work. I was able to have 25 employees set up and using the system within a few hours, which is great because we do not have IT support. I also appreciate the low cost of the application, which is about one-fourth the cost of many other options on the market. The flexibility to scale up or down and control costs is a huge benefit. **What do you dislike about When I Work?** Two items. When I Work is supposed to automatically upload hours into Gusto, our payroll system. Unfortunately, that has not worked. We have had to download the hours and upload them into Gusto. That method works ok, but it is not optimal. The second item is service. When I put in tickets, I need to chase down the resolution and each new person I meet requires that I repeat myself. **What problems is When I Work solving and how is that benefiting you?** When I Work lets us manage scheduling and hours tracking efficiently. Employees can easily accept or swap shifts directly from their device, which updates the calendar. It's easy to set up and cost-effective, allowing us control over expenses without needing IT support. **Official Response from Shab M:** > Hi Kurt, Shab here from When I Work. Thank you so much for your feedback! My team would love to take a closer look at any Gusto issues you may be having if you can please submit a ticket to our Care team: https://help.wheniwork.com/submit-a-ticket/. We would love to take a look with you! Thank you again for your wonderful review! Warmly, Shab ### 8. Effortless Scheduling and Time Management **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about When I Work?** I love the schedule feature in When I Work. It's easy and time-perfect. The app allows for clocking in and out, which is incredibly convenient. Scheduling is made easy, and staff can pick up and drop shifts whenever they feel like it. I appreciate that the schedule is accessible to everyone, eliminating the need to email multiple copies when changes occur. The initial setup of When I Work was very, very easy. **What do you dislike about When I Work?** The option to have a sliding bar so people can pick up portions of shifts and not the entire thing. **What problems is When I Work solving and how is that benefiting you?** I find When I Work solves time management issues and makes scheduling quick. It allows staff to easily pick up and drop shifts, keeping schedules at everyone's fingertips without constant email updates. ### 9. Affordable, User-Friendly, Perfect for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Taura J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** I like the option to see everyone’s schedule and communicate through the app with my employees, which makes it easy to pick up and drop shifts within a reasonable timeframe. It keeps the communication channel open between me and my employees, allowing us all to stay on the same page. I appreciate that When I Work is more affordable and a little easier to use compared to ATTO. The initial setup was great, as my staff and I were able to set up our profiles with no issues. **What do you dislike about When I Work?** Nothing everything is great **What problems is When I Work solving and how is that benefiting you?** I use When I Work for managing schedules and as a time clock, which keeps communication open with my employees, ensuring everyone is on the same page and can manage shifts easily. ### 10. User-Friendly Scheduling with Customization, Needs Notification Tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Rosie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I like that When I Work is fairly intuitive. I appreciate that we can track team members' lack of availability there. I like the ability to customize shifts so you can clearly designate if one is going to be for a different kind of activity. It's not just about being on or off but what you're doing that day, which is helpful. I also like that you can add shift tasks, and there's a lot of customizability. **What do you dislike about When I Work?** I find that the text notifications can be a bit obnoxious. I get a notification every single time if someone's signing off or on, and it didn't map very closely to our actual geographic location, so that's a bit annoying. Also, I'm not sure if When I Work sends out an email if I change a schedule, or it might just be easy for folks to miss. I think probably due to the number of automatic notifications you get, it might be easy to tune them out sometimes. I wish that you could copy a shift from the mobile app. It seems a lot easier to schedule on my desktop. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to create and manage schedules, reducing errors and complexity. It allows for easy shift notifications, integrates clocking, and centralizes schedules and attendance, eliminating previous annoyances. **Official Response from Marcy F:** > Hi Rosie, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. I am happy to hear that When I Work has been quick to pick up and is helping you track things like Availability for Users. Also, thank you for providing this feedback regarding the number of Notifications and how these can be limited. We are always looking for ways to improve so this insight is valued a lot. Have a wonderful day! Warmly, Marcy ### 11. Making Workforce Management Easier **Rating:** 3.5/5.0 stars **Reviewed by:** Maggy F. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** What I like best about When I Work is how user-friendly and efficient it is for managing schedules and communication. It makes it easy for staff to view shifts, request time off, and swap shifts, which reduces confusion and saves time. The clear layout and real-time updates help keep everyone on the same page, allowing us to focus more on our work and less on scheduling logistics. **What do you dislike about When I Work?** What I dislike about When I Work is that it can feel limited when schedules change frequently or when more detailed notes are needed for specific shifts. Some features, like advanced reporting or customization, are not as intuitive and can take extra time to navigate. At times, notifications can also be overwhelming or easy to miss, which can cause small communication gaps if staff aren’t checking the app regularly. **What problems is When I Work solving and how is that benefiting you?** When I Work solves the problem of complicated scheduling and scattered communication by putting everything in one place. It streamlines shift scheduling, time-off requests, and staff messaging, which reduces errors, misunderstandings, and last-minute confusion. This benefits me by saving time, improving transparency, and helping ensure consistent staffing, allowing me to focus more on supporting staff and providing quality care rather than managing schedules. **Official Response from Marcy F:** > Hi Maggy, Marcy here from When I Work. Thank you so much for your review and feedback! I am happy to hear the ways When I Work has made your workflow a more streamlined experience. I also appreciate hearing how the more Advanced Reporting Features could be more intuitive for you. We are always looking for ways to improve When I Work so I am happy to take this back to my team! Warmly, Marcy ### 12. Flexible Scheduling Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mathnasium of P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I like the flexibility that When I Work provides. From having open shifts to scheduling to being able to publish and post shifts whenever needed, it allows us to accomplish our business's needs. Initial setup and adding additional employees is very, very simple. **What do you dislike about When I Work?** The only issues we ever have are with staff missing notifications. Not sure that this is a When I Work issue, but wish there was a texting feature to push further notifications to employees. Sometimes our employees struggle with getting the notifications, a texting feature where it pushes messages to employees would be a great add on. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to track all our instructors' availability and adjust schedules weekly based on staff needs. It offers flexibility with open shifts, scheduling, and posting shifts as needed, which helps meet our business needs. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that the app has been quick to pick up and learn. We strive to make When I Work a streamlined experience for all of our Users. Also, thank you for providing this feedback regarding the Notifications not always being sent. Our Care Team would be happy to take a closer look at this with you. If you would like, please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Have a wonderful day! Warmly, Marcy ### 13. Simplifies Scheduling with Intuitive Prebuilt Patterns **Rating:** 4.5/5.0 stars **Reviewed by:** Mike I. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I use When I Work for scheduling staff in my store and managing hours. It simplifies scheduling and allows staff to swap amongst themselves. In particular, I love the prebuilt schedule patterns. It simplifies and allows one to get a schedule put together rather quickly without having to sit down and add everybody's hours individually. I can just grab a preset schedule and drop it in per staff. The initial setup of When I Work was very easy. I don't have anything to add to that; I like it. **What do you dislike about When I Work?** I like the product - no complaints. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for scheduling my store staff. It simplifies the process, lets staff swap shifts, and I love the prebuilt schedules that speed up organizing work hours without inputting them individually. ### 14. Easy Team Scheduling and Cross-Department Staffing Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Cherita T. | Adult Shelter Connect Program Manager , Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about When I Work?** I like that I can easily view the team’s schedule, and I appreciate being able to share my open staffing needs across departments. **What do you dislike about When I Work?** Sometimes, in the phone app, I’m not able to see everyone’s schedule. **What problems is When I Work solving and how is that benefiting you?** When I Work is a big benefit for me because I don’t have to spend so much time creating staff schedules. I can also approve PTO requests and accept open shift requests easily. **Official Response from Jake Forrest:** > Hi Cherita, Thanks so much for leaving us a Review! It is great to hear that When I Work is helping you and your team save time creating your schedules and managing Time Off. Our mobile app does have a different layout than the Web application, and so sometimes the filter can play a role in what schedules you see. We do appreciate this feedback, Cherita! Thanks again for taking the time to provide this review! Cheers, When I Work Care Team ### 15. Efficient Scheduling with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Aiyana D. | Admissions Counselor, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I like the functionality of When I Work. I find it pretty user-friendly, and it works well in the university setting with student workers. It makes scheduling easier, especially with 60 plus employees, and saves us time by reducing the legwork needed to organize and restructure schedules weekly. **What do you dislike about When I Work?** As far as I know, the app doesn't allow for a mass delete of multiple shifts vs the whole schedule. There are some limitations with getting reports outside of absences sent to my email on demand. **What problems is When I Work solving and how is that benefiting you?** When I Work assists with payroll efforts, scheduling, viewing student schedules, creating templates, and checking attendance. It eases the organization of schedules for 60 plus employees, reducing legwork in setting up and restructuring schedules weekly. ### 16. User-Friendly for Admins and Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Summer Camp E. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** It is very user friendly on the admin side and employee side. **What do you dislike about When I Work?** the price of it is a bit much for employers with 25-30 total **What problems is When I Work solving and how is that benefiting you?** allowing us to see an overview of all employees and our hours that we have scheduled compared to our needs for the company ### 17. Program Useful for Staff Scheduling with Clear Time Tracking Reminders **Rating:** 3.5/5.0 stars **Reviewed by:** Mark H. | Operations Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about When I Work?** It has been useful to synchronize the employee scheduling of the staff. It is great to track the time and offers reminders that are easy to understand. We use When I Work frequently. **What do you dislike about When I Work?** When I work has been least helpful to log the information that we need from the staff with the data from clients. It also takes some time to change schedules with deliberate actions and not as swiftly. **What problems is When I Work solving and how is that benefiting you?** When I Work solves the issue with employee tardiness and gives tech reminders. It has been useful to have the staff synchronize their schedules using When I Work and as an admin it is more easy to organize. The benefit is saving time and energy for time management for the company especially staffing. **Official Response from Shab M:** > Hi Mark, Shab here from When I Work. Thank you kindly for sharing your feedback! It's awesome to see that our app has helped with time management and staffing. We are so appreciative of your feedback regarding changing schedules and will pass this along to the team. Thank you for being with us! Warmly, Shab ### 18. Very Easy UI and Convenient Anytime Access **Rating:** 5.0/5.0 stars **Reviewed by:** Alice D. | Assistant Store Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** Very easy user interface design, and I like being able to check the app whenever **What do you dislike about When I Work?** When you click on your work week it’ll take you to the wrong day on accident **What problems is When I Work solving and how is that benefiting you?** It’s helping ease of communication between management and staff ### 19. A great choice for getting visibility of workload **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** We appreciate the resaonable pricing, and the program is flexible enough to accommodate our needs since we can pause our subscription for episodic events. It functions well without requiring all members to be logged in, which is great because our staff can interact with the system via text. It offers visibility that we didn't have when using Excel or Stackby. The initial setup was relatively easy. **What do you dislike about When I Work?** The interface seems cramped, which might be unavoidable given all the information that needs to be displayed. Also, the platform is very noisy by default, sending more text notifications to users than we would prefer. **What problems is When I Work solving and how is that benefiting you?** We use When I Work to prevent double-booking, equalize workload, and visualize each person's responsibilities. **Official Response from Dawn C:** > Hi Lucas, Dawn here from When I Work. Thank you so much for leaving us an honest, detailed review of your experience with the app. We appreciate you taking the time to do this! ☺️ We are so happy to hear that When I Work has been accommodating and flexible for your business needs and it's great to hear that the app has also helped with workload visibility and double-booking. Regarding your feedback about the platform being noisy by default, sending more text notifications to users than preferred, I appreciate you bringing this to my attention! When you have a moment, could you submit a ticket with our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/. We'd like to assist you further with the notifications being sent by default, and touch on your feedback about the interface being cramped. Again, we appreciate you leaving us such an incredible 5-Star review, it means the world to us! Please feel free to contact our Care Team anytime should you have any other feedback to share. We are always looking for ways to make When I Work better! Warmly, Dawn ### 20. Exceptional Scheduling Tool with Minor Break Management Flaw **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about When I Work?** I use When I Work for scheduling, timesheets, and payroll. It helps out when people miss clocking in or out because I can just go back and put their time in, and the same for lunch. The scheduling feature is valuable because I have 50 people to schedule. Overall, it's a great app, and the initial setup was very easy. **What do you dislike about When I Work?** I don't like how the break feature works because sometimes it doesn't allow my team to take a 15-minute break if it's not scheduled. It affects us since my team has to clock out for both 15 and 30-minute breaks. **What problems is When I Work solving and how is that benefiting you?** When I Work helps with scheduling, time sheets, and payroll. It lets me adjust clock-ins and outs when missed, which is crucial with 50 schedules to manage. **Official Response from Jake Forrest:** > Hi Lisa, Jake here from When I Work. Thank you so much for taking the time to leave such a thoughtful review. Thank you for sharing your feedback on the different break options on your account. If you are having any trouble adding a 15-minute paid break to a shift or your users don't see this option, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/. We want to make sure you can utilize your account and its features fully, Lisa! It is also great to hear that the setup of your account was easy and that we have been a great resource for you and your team when it comes to scheduling and managing timesheets. Thank you again, Lisa, for this review! Warmly, Jake ### 21. Simple Scheduling with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Maveen Kim Alexis A. **Reviewed Date:** January 15, 2026 **What do you like best about When I Work?** I like that When I Work is very simple to use and not very complicated like other scheduling platforms. It makes it easier to visualize other schedules, especially when it involves more than 50 coworkers. It's really convenient and easy to notice schedules in a way that’s not overwhelming. I also appreciate that setting up When I Work was easy, with no complicated features to deal with, making it good for someone just starting remote work. Plus, it helps a lot with visualizing work schedules. I find the built-in feature to give shift reminders very helpful, as I can set up reminders hours before my actual shift to anticipate my schedule. **What do you dislike about When I Work?** I think When I Work can be improved in terms of setting customizable features like customizing your own schedule with color-coded patterns and adding notes for personalization. Also, there are sometimes clash issues and the platform doesn't load on time. It would be helpful if they posted maintenance issues ahead of time so we can anticipate them. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for managing my timesheets. It solves problems like coordinating my schedule, checking coworkers' schedules for swaps, and aligning our schedules. It's simple to use, not complicated like other scheduling platforms, and lets me visualize schedules easily, even for over 50 coworkers. **Official Response from Jake Forrest:** > Hi Maveen, Thank you so much for the detailed review! Jake here with the When I Work team. Our goal was to make Scheduling easy and simple for teams and it is great to hear that this seems like the case for yours! Shift reminders and notifications preferences are a great way for you and your team to stay informed of changes and your own schedule! We appreciate you bringing performance of your When I Work experience to our attention. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thanks again and take care! Best, Jake ### 22. Absolutely LOVE when I work **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina P. | Club Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about When I Work?** I love the ease at which I can monitor my staff. Super easy for me to add and move around shifts, create templates ( especially color coded ones so I can see with a glance), check in with those clocking in late or missing shifts, it's easy to use and intuitive for my needs **What do you dislike about When I Work?** Some of my employees have a hard time clocking in, esp those with an android **What problems is When I Work solving and how is that benefiting you?** We needed a program to allow our staff to clock in and clock out that was easy, accessible to them and easy for me to monitor on the backend for payroll. It also solves the problem of when they need a shift covered- they can communicate amongst themselves and not need to get involved. I find that this generation of employees are terrible at emails and so this was easy for them to jump on. I am busy at the time that everyone rolls in and this helps me know in real time if someone is late or if they aren't where they need to be. **Official Response from Shab M:** > Hi Cristina, Shab here from When I Work. Thank you for writing us your wonderful review! We love to see that you are enjoying When I Work! If your team is still having issues with clocking in, our Customer Care team would be happy to help. If you can, please submit a ticket to us at : https://help.wheniwork.com/submit-a-ticket/. Thank you again for your review! Warmly, Shab ### 23. Effortless Scheduling with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** I appreciate the ease of use with When I Work. It's great that my employees can track their hours and manage schedules from their phones wherever they are since we're at a mobile location. I like how it integrates with other platforms like ADP payroll and QuickBooks, which adds value and makes it even more useful. **What do you dislike about When I Work?** Maybe a bit more instruction/help for employees to figure out how to use it. I do get questions on how to use it. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to track employee hours, allow them to set preferences, and clock in from their phones, which solves tracking issues for our mobile location. **Official Response from Shab M:** > Hi there, Shab here from When I Work. Thank you so much for your feedback! We are so glad to see that you are enjoying When I Work and how it integrates with providers such as ADP. We appreciate your suggestions as well. Thank you again for being a part of the When I Work family! Warmly, Shab ### 24. My review on When I Work **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua Emmanuel a. | Player support, Computer Games, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about When I Work?** I really appreciate how When I Work helps me stay organized and on top of my schedule. The reminder notifications are a big help, if I ever forget to clock in, it immediately alerts me so I won’t miss my shift. Once you get familiar with the system, it’s very easy to navigate. The shift copy and repeat functions make scheduling fast and effortless, saving a lot of time. I also find the attendance tracking feature useful since it allows me to double-check and verify attendance records with ease. Overall, it’s a dependable and efficient tool for managing work schedules. **What do you dislike about When I Work?** To be honest, there’s very little to dislike about When I Work. The platform performs so well that it’s hard to find another scheduling tool that matches its quality and ease of use. . Overall, it’s such a well-built system that I now use it for both of my companies, a clear sign of how effective and dependable it is. **What problems is When I Work solving and how is that benefiting you?** I mainly use it for time in, time out, breaks, and filing leaves. But I think what helps me most is that I can easily see how many minutes I’m late or if I’ve exceeded my break time. **Official Response from Dawn C:** > Hi Joshua, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share such a detailed and thoughtful review! I’m so glad to hear that When I Work has helped you stay organized, save time, and manage your schedule more efficiently. It’s wonderful to know that features like shift reminders, attendance tracking, and repeat scheduling have made a positive difference in your day-to-day workflow. It truly means a lot to hear that you’ve chosen to use When I Work for both of your companies. That’s such amazing feedback and a great testament to the platform’s reliability. We’re thrilled to know it’s supporting your success so effectively! Thank you again for sharing your experience and for being part of the When I Work community! Warmly, Dawn ### 25. Easy Scheduling, Forecasting, and Time Tracking with WhenIWork **Rating:** 4.5/5.0 stars **Reviewed by:** William P. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about When I Work?** It’s an easy-to-use tool for scheduling, forecasting, and tracking employee attendance and time. **What do you dislike about When I Work?** Honestly, I don’t have anything I dislike about When I Work. Any clunky schedule switching I’ve run into has mostly been due to my own manual errors, not the app itself. **What problems is When I Work solving and how is that benefiting you?** Tracking attendance for employees, displaying their schedule for shifts with reminders, and automating payroll into rippling **Official Response from Shab M:** > Hi William, Shab here from When I Work. Thank you for your review! We love to see that you are enjoying When I Work and finding it an easy-to-use tool. Thank you for being a part of the When I Work family! Warmly, Shab ### 26. Efficient Time Tracking Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I use When I Work to track my team’s hours, and it honestly makes everything way easier to manage. I don’t have to keep track of things manually anymore since vendors can just upload their info themselves, so I can see everything in one place. It’s a really solid tool for tracking labor time, and once you get past the initial setup, it runs pretty smoothly. **What do you dislike about When I Work?** Sometimes it can be a bit slow but overall it works well. **What problems is When I Work solving and how is that benefiting you?** When I Work helps solve the problem of tracking labor hours and managing timesheets efficiently. It benefits me by keeping everything organized in one place and reducing the need for manual tracking. Since vendors can upload their own information, it saves me time and minimizes errors, making the whole process much smoother. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. I am thrilled to hear that When I Work has been helpful in tracking your team's hours. We want to make When I Work a well-rounded product that Employers can use to track Employee information so it is wonderful to hear this is the case for you! Have a wonderful day! Warmly, Marcy ### 27. Aesthetic, Clear, and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie E. | Office Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about When I Work?** The way it looks is very aesthetic making it clear and easy to use. **What do you dislike about When I Work?** The clocking in function can be quite laggy and the amount of times I have clocked in and it has not registered is quite common. I also cannot control notifications for employees missed/late clock in/out which is annoying. Although the web version is very easy to use, the app doesn't have all the same features. **What problems is When I Work solving and how is that benefiting you?** General scheduling and being able to make changes easily and quickly **Official Response from Marcy F:** > Hi Stephanie, Marcy here from When I Work. Thank you so much for taking the time to leave such a thoughtful review. Thank you for letting us know you are experiencing slow performance with the Attendance Features. We would be happy to take a closer look at this with you. When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ Also, I appreciate the feedback regarding wanting more control over User Notifications. We are always looking for ways to improve When I Work, so I will be certain to pass this along to my team. Thank you again, Stephanie, for taking the time to leave us this review. Warmly, Marcy ### 28. Easy to Access, Versatile App That Fits Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy R. | Patrol Sergant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2026 **What do you like best about When I Work?** The ease of access, and the versatility of the app. **What do you dislike about When I Work?** Sometimes the app does not reflect changes immediately. **What problems is When I Work solving and how is that benefiting you?** Communication between shifts as far as coverage for time off requests. **Official Response from Shab M:** > Hi Timothy, Shab here from When I Work. Thank you so much for your feedback! It's awesome to see that you are enjoying the ease of using When I Work. In regard to changes not being reflected immediately, my team would love to take a closer look at this for you if you don't mind submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to look into this for you! Thanks for being a part of the When I Work family! Warmly, Shab ### 29. Efficiency Boost with Automated Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia R. **Reviewed Date:** January 14, 2026 **What do you like best about When I Work?** I really like When I Work's one-click auto-scheduling feature. It's a real game-changer for managers like me who feel overwhelmed with spreadsheet work. This feature, along with the reusable schedule templates, helps me save up to 15 hours per week. It allows me to create schedules super quickly, by assigning shifts based on employee availability and qualifications. I also value that it supports multi-location scheduling, which is great for managing teams across various job sites or departments. The initial setup was relatively simple and convenient, making the whole experience more pleasant. **What do you dislike about When I Work?** Limited Advanced Labor Forecasting & Analytics **What problems is When I Work solving and how is that benefiting you?** When I Work eliminates manual spreadsheet work, lets managers build schedules in minutes, and saves up to 15 hours per week with features like one-click auto-scheduling and reusable templates. It also supports multi-location scheduling, simplifying team management across job sites. **Official Response from Dawn C:** > Hi Cynthia, Dawn here from When I Work. Thank you so very much for taking the time to leave such a detailed, honest review of your experience with using the When I Work application. It means so much to us that you did this! We're delighted to hear that our auto-scheduling feature and reusable schedule templates are making such a difference for you. We designed these tools to simplify the scheduling process. We wanted to ensure that our tools would make a positive impact on our user's workflow, ultimately saving heaps of time for those in charge of Scheduling! I am so pleased to hear that these features are helping you do just that! ☺️ As for your feedback about limited advanced labor forecasting and analytics, we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. We do make updates often, and it's always helpful to hear where improvements can be made. I truly appreciate you sharing this feedback with me today. I'll invite you to touch base with our Care Team at anytime by filling out the form here: https://help.wheniwork.com/submit-a-ticket/. We are always so happy to hear from our customers! I am wishing you a wonderful rest of your Friday! Warmly, Dawn ### 30. Easy to Read and Use—Scheduling Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Lanique F. | Front of House Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** It is easily readable. Easy to use, my favorite feature is that I can input everyone’s availability and the app will make the schedule for me **What do you dislike about When I Work?** I dont dislike anything. I have mever had an issue **What problems is When I Work solving and how is that benefiting you?** It is solving the scheduling issues I had with previous apps. Staff even have said they like it better. ### 31. Effortless Scheduling with When I Work **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I love the ease of use with When I Work. Having such an intuitive platform makes managing our front-end schedule so much easier, especially since we have a large team working across three studios. It's been great being able to easily send invites to the entire team, and everyone has found it super easy to use since then. I've really enjoyed how it eliminates confusion on the schedule by solving the subbing and shift trading issues we used to have. **What do you dislike about When I Work?** Really havent found anything that isn't working for us. **What problems is When I Work solving and how is that benefiting you?** When I Work solves subbing and shift trading issues, eliminating schedule confusion and making managing our front end staff easier across our three Pilates studios. **Official Response from Marcy F:** > Hi Amanda, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that the app has been quick to pick up and learn. We strive to make When I Work a streamlined experience for all of our Users. Have a wonderful day! Warmly, Marcy ### 32. Powerful Scheduling Features That Make Shift Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I like the functionality of the schedule and the features such as open shift, users, etc. **What do you dislike about When I Work?** When you list an employee and salaried it is still calculating their hours after 40 into the total scheduled which is counter productive. I also wish there was a "modified date" and "printed date" "published date" on the schedule that acannot be changed. **What problems is When I Work solving and how is that benefiting you?** Consistent scheduling, template saves on labor, notifications create streamlined communication. **Official Response from Marcy F:** > Hi Joshua, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that you are enjoying the various Scheduling Features! Also, we are always looking for ways to improve When I Work, so it is helpful to hear how having more robust settings for Salaried Users and tracking different Scheduling Dates would impact your Workplace. Have a wonderful day, Joshua! Warmly, Marcy ### 33. Efficient Scheduling, Clean Interface **Rating:** 4.0/5.0 stars **Reviewed by:** micki t. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** I like how When I Work provides the full schedule and doesn't rely on tools like email to communicate what's going on. It's much cleaner and clearer to use. I’m able to schedule my availability pretty far out and see what’s up and coming at the venue I work at. **What do you dislike about When I Work?** Sometimes I find it hard to navigate the website and find what I'm looking for, such as marking my availability.It's not that intuitive as to where to find things. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to create and track work schedules, see what's upcoming, and know who is working where. It's a reliable scheduling tool that helps me know when I can work and who else is on the same schedule. **Official Response from Jake Forrest:** > Hi Micki, Thank you for the review and feedback! Jake here. It is nice to hear that When I Work has been a reliable tool for both you and your workplace. One of our goals was to make scheduling and communication easier and it is terrific to know When I Work is helping you with this! I appreciate the feedback regarding navigating the website and marking your availability. Compared to the Mobile app, the When I Work website offers more features and tools designed to help with scheduling and managing your workplace. If you have any questions about where to find anything or if we can help make your workflow more efficient, our Care Team would be happy to help! You can start a conversation with us here:https://help.wheniwork.com/submit-a-ticket/ Thanks again for taking to time to share your thoughts on When I Work, Micki! Take care, Jake ### 34. Effortless Scheduling with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ronald W. | Warehouse Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about When I Work?** I like how When I Work is pretty easy to use, similar to a spreadsheet where you can easily find your name and the time you're supposed to be there. It's straight forward, making scheduling simple. The initial setup was a breeze, and I appreciate the ability to easily add shifts for someone else if they have an excuse or are sick. **What do you dislike about When I Work?** I think it should have, like, a location for each person then you'll actually know where they're at. And the time they were supposed to be there within checking in or checking out. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for time management, locating staff, and improving communication among team members. **Official Response from Dawn C:** > Hi Ronald, Dawn here from When I Work. Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you find When I Work easy to use and that it has simplified scheduling for you! This is exactly why we do what we do! We truly appreciate your suggestion for adding a location feature for each user/employee to keep track of where they are located throughout their shift. It's suggestions like yours that we consider when making enhancements and future updates to the product! Again, thank you for sharing this with me today. Please feel free to reach out to our Care Team anytime. We are always happy to help! Wishing you a lovely start to your weekend, Warmly, Dawn ### 35. Effortless Schedule Changes with No Downsides So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Vince D. | Assistant General Manager / Pickleball Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** Just the ease of being able to change the schedule as needed **What do you dislike about When I Work?** So far we haven't really found anything that has been a negative **What problems is When I Work solving and how is that benefiting you?** Easy to change shifts **Official Response from Marcy F:** > Hi Vince, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. I am happy to hear that you have had a great experience with When I Work and that it has been easy to pick up and use. We strive to make the onboarding experience a quick one for our Users. Have a wonderful day! Warmly, Marcy ### 36. Effortless Staff Scheduling—Organized, Easy, and Perfect for My Fitness Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Minjee K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** The software is extremely organized and easy to use. I'm able to schedule all of my staff on a weekly basis & view how many hours everyone has individually and collectively. Publishing the shift schedule in one place where we can see all shifts everyday is extremely helpful. **What do you dislike about When I Work?** Honestly, as of now, there are no downside for my scheduling needs for my fitness studio! **What problems is When I Work solving and how is that benefiting you?** I'm able to organize and schedule shifts for my fitness studio with ease on a weekly basis. Everyone is able to log in and view their respective shifts as well as everyone else's shifts. If there are any open shifts, my staff are able to claim them on their own! **Official Response from Marcy F:** > Hi Minjee, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that When I Work is helping you with your Scheduling needs. Thank you again for being part of the When I Work community and for taking the time to share your experience! Warmly, Marcy ### 37. Intuitive and User-Friendly Platform Across Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon P. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** Users consistently praise how intuitive and user-friendly the platform is — both on desktop and mobile. It’s straightforward to learn even for people who aren’t tech savvy **What do you dislike about When I Work?** Users report that the mobile app can crash, freeze, or fail to load, sometimes requiring a refresh or reopening — which can be frustrating when trying to clock in/out or check schedules quickly. **What problems is When I Work solving and how is that benefiting you?** This tool allows me to create accurate schedules much more quickly. Reduces conflicts (double-booking/undercovering) **Official Response from Marcy F:** > Hi Sheldon, Marcy here from When I Work. Thank you so much for your review and feedback! We are happy to hear that you have found When I Work intuitive and streamlined. We aim to offer an experience that makes Scheduling and tracking Attendance easier for all Users. Warmly, Marcy ### 38. Efficient Scheduling and Communication Solution **Rating:** 4.5/5.0 stars **Reviewed by:** William L. **Reviewed Date:** January 23, 2026 **What do you like best about When I Work?** I use When I Work to schedule shifts, track work hours, and communicate with my team all in one place. I love that it helps me avoid shift mix-ups and makes team communication clearer. It saves time and reduces confusion! I find it very easy to use, and scheduling is quick with everyone getting updates instantly. The initial setup was also very easy. **What do you dislike about When I Work?** I haven't seen a feature I dislike. Everything works well. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to schedule shifts, track work hours, and communicate with my team in one place. It helps me avoid shift mix-ups and makes team communication clearer. **Official Response from Jake Forrest:** > Hi William, Jake here with When I Work. Thank you so much for the review and feedback, we really appreciate it! It is great to hear that When I Work is helping your team save time scheduling and communicating. We set out to make scheduling easier and it's nice to hear this has been your experience. Take care, Jake ### 39. Effortless Scheduling for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia B. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about When I Work?** I love that we can keep all 100+ employees in one scheduling platform. We use the location feature to keep the scheduled separate. I'm also able to send a message to all 100+ team members at the same time or choose which team members to send messages to. The initial setup was very easy. **What do you dislike about When I Work?** I think the time-off application could be improved. I'd love to be able to run a monthly report to see PTO balances. **What problems is When I Work solving and how is that benefiting you?** When I Work helps us schedule staff at multiple locations and keeps everything on one platform. It solves communication issues with its chat feature, allowing me to message all 100+ employees or select individuals. **Official Response from Shab M:** > Hi Felicia, Shab here from When I Work. Thank you so much for your review and feedback! We really appreciate you sharing your experience with us and being a part of our family. Feedback like yours allows us to improve our product for customers, so thank you for taking the time to provide it! Warmly, Shab ### 40. Never Miss a Shift Thanks to Smart Alerts **Rating:** 3.5/5.0 stars **Reviewed by:** Liza Marie A. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about When I Work?** What I like best about When I Work is the alert notification system. If I forget to clock in, it sends me a reminder so I don’t miss a shift. It really helps me stay on track and avoid mistakes. **What do you dislike about When I Work?** What I dislike about When I Work is that it often has bugs. These glitches can be frustrating and sometimes affect how smoothly the app functions. **What problems is When I Work solving and how is that benefiting you?** When I Work helps solve scheduling and time-tracking issues. It makes it easy to see my shifts, get reminders to clock in, and communicate with my team. This keeps me organized, reduces missed punches, and helps me stay on top of my work responsibilities. **Official Response from Jake Forrest:** > Hi Liza, Jake here from When I Work. Thank you so much for your feedback! We are so happy to hear that our notification options help make clocking in and out of your shift easier! We' are always working on creating the best version of our product that we can. You can always submit a ticket to our Care team (https://help.wheniwork.com/submit-a-ticket/). We'd be happy to help with any questions! Warmly, Jake ### 41. Effortless Shift Management with Minor Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald R. | Taxpayer Experience Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about When I Work?** I like using When I Work because it's easy to use. The chat feature is really helpful for communicating with the staff. I also appreciate being able to review other staff shifts to see who is working with me in case someone calls out. Managing time is more convenient now, and the initial setup was pretty easy. **What do you dislike about When I Work?** sometimes app freezes and sometimes doesn't load **What problems is When I Work solving and how is that benefiting you?** I use When I Work to manage time efficiently, review shifts, and communicate with staff through chat. It's easy to clock in and out, and I can see who is working with me, helping with staff coordination. **Official Response from Dawn C:** > Hi Ronald, Dawn here from When I Work. Thank you kindly for taking the time to leave such a wonderful, honest review about your experience with the When I Work application. It's wonderful to hear that the app has made shift management, and time tracking easier for you. This is one of the reasons why we do what we do! We want to make our customers work lives easier. I am so sorry to hear about the inconvenience caused when the app freezes and doesn't load from time to time. That is definitely not the experience we wish for you to have. The next time this happens, could you please reach out to our Customer Care team using this link: https://help.wheniwork.com/submit-a-ticket/. We would love to look into this further for you. Wishing you a wonderful rest of your day! Warmly, Dawn ### 42. Streamlined Scheduling with Minor Flexibility Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Denise K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I like the ability to color code in When I Work. This feature is particularly valuable for managing a large number of staff. It helps me differentiate all of my shifts and positions, making it easier to organize and visualize the schedule. **What do you dislike about When I Work?** I don't like that I can't change the schedule format from weekly to align with my pay schedule. **What problems is When I Work solving and how is that benefiting you?** When I Work allows me to transfer all scheduling information to the next week, making staff scheduling more efficient. **Official Response from Marcy F:** > Hi Denise, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We appreciate hearing that When I Work is helping you to quickly differentiate Shifts by Positions to make scheduling easier. Also, we can certainly see how aligning the Schedule to the Pay Period Frequency would be helpful. Some of this functionality may actually exist already, and if you would like to submit a ticket at https://help.wheniwork.com/submit-a-ticket/, our Care Team would be happy to help explore this with you! Have a wonderful day, Denise! Warmly, Marcy ### 43. Improves Scheduling But Needs Better Shift Visibility **Rating:** 3.0/5.0 stars **Reviewed by:** Cole K. | intern, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** I see that it's easy to use When I Work to see when I'm scheduled to work. It's nice that the notification feature is there to help me know what's going on, even though sometimes I get too many notifications. **What do you dislike about When I Work?** Sometimes I get too many notifications, which can be overwhelming. I kinda wish it was easier to see available shifts and have a better dashboard for this. The notifications feature could be a little bit nicer or better managed. **What problems is When I Work solving and how is that benefiting you?** When I Work helps student workers sign up for shifts and see when they're scheduled to work, which makes scheduling easier. **Official Response from Dawn C:** > Hi Cole, Dawn here from When I Work. Thank you so much for taking the time to leave us a review. We truly appreciate you doing this. It means a lot! We're happy to hear that you find When I Work easy to use for viewing your schedule, and that the notification feature is sometimes helpful, although you feel overwhelmed at the number of notifications you are receiving. I can certainly understand your concern about receiving too many notifications and the need for better shift visibility. Would you mind submitting a ticket with our Customer Care team using this link? https://help.wheniwork.com/submit-a-ticket/ We would like to work with you to disable some of the notifications you don't wish to see. We can also discuss how you are currently viewing your shifts and chat about another view you might be able to switch to! We're looking forward to hearing from you, Cole! Speak with you soon, Dawn ### 44. Efficient Freelancing Tool with Room for UI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle P. | Frontend Developer (Unpaid), Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** I like that I can easily enter my timesheet, sign out, and update it for clients. It helps me keep track of my work, ensuring I don’t end up working for free. Setting up the software was easy because I received an invitation from my employer. **What do you dislike about When I Work?** I would update the UI and interface of the app. Sometimes I enter the timesheet and it doesn't update properly for me to get paid, although it doesn't happen frequently. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to track freelancing hours so I'm not working for free. It makes entering and updating timesheets for clients easy. **Official Response from Marcy F:** > Hi Kyle, Marcy here from When I Work. Thank you so much for your review and feedback! We really appreciate you taking the time to leave us this feedback. I am especially happy to learn that setting up the app was a seamless experience for you. We strive to make When I Work a great experience for all users, from Employees to the Administrators of Workplaces. Warmly, Marcy ### 45. Great Features and Smart Availability-Based Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** jill E. | Media Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about When I Work?** When I Work has a lot of great features. One of my favorites is that when employees enter their availability, the system won’t let you schedule them outside of it. **What do you dislike about When I Work?** The chat feature is convenient, but its overall functionality feels outdated. **What problems is When I Work solving and how is that benefiting you?** When I Work allows us to schedule staff across multiple stores, track individual hours, and see total hours for payroll. **Official Response from Dawn C:** > Hi Jill, Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review of your experience with the When I Work application. We're thrilled that When I Work is helping you efficiently manage staff scheduling, availability preferences, and payroll across multiple stores. With regards to our WorkChat feature, thank you for sharing this feedback with us today. We can certainly understand the importance of modern and efficient communication tools, so we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please feel free to reach out to us anytime by using this link here: https://help.wheniwork.com/submit-a-ticket/. We are always happy to answer any questions you might have going forward. Have a lovely rest of your week, Jill! Warmly, Dawn ### 46. Very easy to use! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about When I Work?** It's really easy to see important information upon opening the app - my next scheduled shift, who else I will be working with, and requests for time off or coverage. I like getting a reminder notification that I have a shift starting soon or I'm still clocked in to a shift that already ended. It's also easy to see my current timesheets. **What do you dislike about When I Work?** I wish there were a little more customization, such as being able to see the schedule laid out for the entire month, rather than just by the week. **What problems is When I Work solving and how is that benefiting you?** As a user, When I Work helps me keep track of my schedule so I can make sure I'm getting enough hours. From the management side, it helps keep track of employee's punctuality and time management. **Official Response from Lindsey J:** > Hi there! Lindsey here from When I Work. Thank you for taking the time to leave this review. We sincerely appreciate your feedback! Please know we do offer a "Month" view on our Scheduler page, similar to what you're referring to! If you'd like more information, please reach out to us anytime at https://help.wheniwork.com/submit-a-ticket/. Thank you again for leaving us this review! Warmly, Lindsey ### 47. Great Communication Features and a Solid Workchat Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Becky F. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about When I Work?** The communication features. The workchat is nice. **What do you dislike about When I Work?** I think the thing I dislike most about WIW is the integration features lack. It doesn't sync well with the other apps we use in my company. **What problems is When I Work solving and how is that benefiting you?** The problem it's solving is communicating with other team members. **Official Response from Shab M:** > Hi Becky, Shab here from When I Work. Thank you so much for your review! We love to see that When I Work is solving the communication aspect of your business. In terms of integrations, thank you for the heads up on this. My team would love to take a look at the integrations that your business uses, if you can please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. Thank you again for your wonderful review! Warmly, Shab ### 48. Effortless Scheduling with Seamless Team Sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Ygor M. | Electronic design engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about When I Work?** I use When I Work for scheduling my work and it helps make it faster. I like that I can share my schedule with my teammates easily. My team can see my calendar and book their calendar according to mine. The initial setup was very easy. **What do you dislike about When I Work?** Integration with other software would be nice, like integration with Atlassian tools. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for scheduling my work, which makes it faster. I like that I can easily share my schedule with teammates, allowing them to see my calendar and plan theirs accordingly. **Official Response from Dawn C:** > Hi Ygor, Dawn here from When I Work. Thank you so much for taking time out of your day to share your positive experience with our app. We're so pleased to hear that When I Works scheduling and team sharing features have been beneficial for you. As for your suggestion about integrating with Atlassian tools, we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Thank you for sharing this feedback with us today. I hope you have a wonderful, restful weekend, Ygor! Take care, Dawn ### 49. Easy Team Scheduling with Helpful Forecasting Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** This is an easy, straightforward platform to use for scheduling both large and small teams. It also offers a variety of forecasting tools and labor breakdown techniques. **What do you dislike about When I Work?** There isn’t a thing I dislike about When I Work! They’re always updating it and keeping the app appealing and easy to use. **What problems is When I Work solving and how is that benefiting you?** This is app is helping me solve sales per labor hour percentages and making sure I am scheduling at peaks times when needed. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. It is awesome to hear that you are having such a fantastic experience with When I Work. We really appreciate hearing how this is making scheduling easier for your team! Have a wonderful day! Warmly, Marcy ### 50. A streamlined experience for scheduling and time management. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** Easy and streamlined to use—nothing is too difficult to understand. The emails and notifications to my staff are also helpful for shift reminders. **What do you dislike about When I Work?** Shift swapping can feel a bit tedious at times. I wouldn’t call it abysmal by any means, but I’d really like to see a little refinement to make the process smoother. **What problems is When I Work solving and how is that benefiting you?** Everyday scheduling and time-off requests are combined into a single package, with easy access and a straightforward experience. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that the app has been quick to pick up and learn. We strive to make When I Work a streamlined experience for all of our Users. Have a wonderful day! Warmly, Marcy ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Are you considering a clock in and out function for the program?](https://www.g2.com/discussions/are-you-considering-a-clock-in-and-out-function-for-the-program) - 1 comment, 1 upvote - [Can you make a better integration with Zapier](https://www.g2.com/discussions/52196-can-you-make-a-better-integration-with-zapier) - 1 comment, 1 upvote - [How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?](https://www.g2.com/discussions/32993-how-do-i-update-the-same-item-across-all-or-multiple-shifts-in-one-schedule-without-changing-all-manually-individually) - 2 comments, 1 upvote - [Do you have a location where people can submit improvements?](https://www.g2.com/discussions/32967-do-you-have-a-location-where-people-can-submit-improvements) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+10%3A40%3A15+-0500&secure%5Bsession_id%5D=686d9e1b-1bec-4bec-be69-6ec921441dbb&secure%5Btoken%5D=0acd59194a2b6aa56187ecbad02e8f18e98f6fffe0643100d6c63233bd04fa20&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,055 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (529 reviews)