--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 393 scale: '5' date_modified: '2026-07-02' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 393 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users find When I Work to be **very user-friendly** , facilitating easy management and efficient scheduling for all employees. (62 reviews) - Users love the **efficient scheduling** capabilities of When I Work, simplifying management for large teams effortlessly. (44 reviews) - Users appreciate the **scheduling ease** of When I Work, simplifying shift management for large teams effortlessly. (43 reviews) - Users value the **time-saving efficiency** of When I Work, enabling quick scheduling and payroll processes effortlessly. (25 reviews) - Users love the **one-click auto-scheduling** feature of When I Work, saving time and simplifying shift management significantly. (22 reviews) - Simple (22 reviews) - Helpful (21 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Time Tracking (19 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users face **scheduling issues** with overwhelming notifications and difficulty managing shifts effectively on When I Work. (15 reviews) - Users find **missing features** in When I Work, particularly in advanced forecasting, customization, and mobile app functionality. (10 reviews) - Users face frequent **software bugs** with When I Work, leading to confusion and impacting overall user experience. (10 reviews) - Users feel the **limited features** of When I Work hinder effective scheduling and labor management. (9 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (9 reviews) - Users find the **poor notifications** frustrating, lacking customizability and timely reminders for work schedules. (9 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (8 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Streamlined Scheduling with Seamless Payroll Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Bree N. | Hr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** I find When I Work to be very user-friendly for both management and employees. It's easy to export hours for payroll into Gusto, which saves us a lot of time and greatly reduces the risk of human errors. Managing it on both the computer and the mobile app is straightforward. The interface is so intuitive that we rarely have to troubleshoot with our employees. They can do what they need to do, management can access what they need, and HR can see everything they need to keep payroll moving smoothly and on time. I also appreciate that the setup process has only gotten better and easier to manage over time. **What do you dislike about When I Work?** It would be really lovely if there were a way to see availability for all employees at once so scheduling could be a little more seamless. This is a frustration that our managers have dealt with a lot. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for scheduling and time tracking, which integrates with Gusto for accurate payroll. It's user-friendly, saves time by exporting hours directly, and reduces human errors. Management and HR find it easy to use, keeping everything smooth and on time. **Official Response from Dawn C:** > Hi Bree, Dawn here from When I Work. Thank you so much for taking the time to leave such a thoughtful review! We truly appreciate your feedback about the When I Work app. We're committed to enhancing our platform to better support state-specific rules—like those in California—and to improving our integration with Gusto for a more seamless experience. When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ We’d love to learn more about the features you'd like to see and how we can better support you. Speak soon, Dawn ### 2. Loving it so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Halie . | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** Currently i like the short cuts for the scheduler to draft the schedule. The ability to have multiple schedules if needed. The chat feature and tag features are also pretty cool! **What do you dislike about When I Work?** Nothing at this time. I like that there are articles that can be used as reference guides. I did initally struggle with finding more of the video training links vs the written **What problems is When I Work solving and how is that benefiting you?** It is a night and day difference from our previous scheduling tool "CrewHQ". My teams have an app to use now and can reference their schedule on the go. There is less error for missed communication with the notes feature. So far my team is loving this and its saving them a lot of time to be able to quickly reference their schedule ### 3. Effortless Multi-Location Scheduling That Saves Administrative Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about When I Work?** The scheduling efficiency and ease of managing staff across multiple locations. It streamlines communication, shift coverage, and schedule changes, saving significant administrative time. **What do you dislike about When I Work?** One challenge is managing schedules across multiple locations. When schedules are organized by a larger area or town rather than by individual site, I often have to switch back and forth between views to make staffing adjustments. This can make it difficult to keep track of changes and increase the risk of overlooking coverage issues. A more streamlined way to view and manage multiple sites simultaneously would improve efficiency. **What problems is When I Work solving and how is that benefiting you?** When I Work solves the challenge of creating and managing schedules efficiently across multiple locations. The recurring shift feature saves me a significant amount of time because I don't have to manually enter the same shifts each week. This allows me to build schedules much faster and focus on staffing needs rather than data entry. One enhancement that would make it even more beneficial would be the ability to repeat a group of staff members or an entire team for a specific day, rather than setting recurring shifts for employees individually. ### 4. Too Many Colors and Cluttered Store Info—Time-Off Requests Need Work **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** The app and shift notifications are nice and the system works quickly. I like that you can customize shifts and just click the one you want for next time. **What do you dislike about When I Work?** TOO MANY COLORS it is so overwhelming to look at. I also don't like that I have so much information for other stores on there-it is un neccessary. I don't like the time off request features either. Our previous system was automatically color coded based on job position and that made a lot more sense to me-the options to custom color different shifts is just too much. Not a fan. **What problems is When I Work solving and how is that benefiting you?** Its not solving any problems for me-it is not any better than our old scheduling system which was easier because it was included within our payroll system so comparing actual payroll hours worked vs hours scheduled was much easier then. I dont like when I work very much. I thought it might be useful for attendance reporting as well but since it reports for the entire company under 4 different banners its too difficult to get any real use out of the reports provided. No options to filter them prior to generating either. ### 5. Clear Team Scheduling Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie S. | Veterinary Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** I like that any corrections get sent to the employee right away. I like that every employee can see their schedule and their coworkers schedule. **What do you dislike about When I Work?** It takes a bit to input all schedules (my team doesn't have set schedules) and I color coded it so that they can tell when looking at the schedule where they are that day, but that takes a lot of time to do. **What problems is When I Work solving and how is that benefiting you?** I don't have to make schedules in WORD anymore and when there were errors or staff called out or couldn't do a shift, it wasn't always made aware to the entire team. This is more efficient for everyone. ### 6. Automated Scheduling Solution with Few Integration Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about When I Work?** I like that When I Work is easy to use and the team loves it for dropping and picking up shifts. The secret sauce is that it's automated and reduces mistakes, especially in getting the right team members involved or keeping those who shouldn't volunteer because they're already on the schedule. It shares shift details exactly and only goes to people who qualify and aren't already on that shift. This automation helps to avoid confusion and ensures that everyone has the correct schedule. **What do you dislike about When I Work?** Only that we have to manually keep When I Work mirrored with our other system. **What problems is When I Work solving and how is that benefiting you?** When I Work automates scheduling, reducing mistakes from missed texts and miscommunication by team members dropping/picking-up a shift. It ensures only qualified members receive shift offerings, mirroring our system accurately and sharing exact shift details. **Official Response from Jake Forrest:** > Hi there, Thanks for leaving us a review. Jake here with When I Work. It is so great to hear that both you and your team find our product easy to use! It is especially exciting to hear that Shift coverage options like Drops have helped save your team time and that your team loves this feature. When I Work does offer a few different integration options, and we would be happy to help support your team with any questions or concerns! Thanks again for leaving us this review. It is a pleasure to serve your team! Cheers, When I Work Care Team ### 7. Effortless Setup, Budget-Friendly but Needs Better Gusto Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Kurt G. | Fractional CHRO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about When I Work?** I like the ease of setup with When I Work. I was able to have 25 employees set up and using the system within a few hours, which is great because we do not have IT support. I also appreciate the low cost of the application, which is about one-fourth the cost of many other options on the market. The flexibility to scale up or down and control costs is a huge benefit. **What do you dislike about When I Work?** Two items. When I Work is supposed to automatically upload hours into Gusto, our payroll system. Unfortunately, that has not worked. We have had to download the hours and upload them into Gusto. That method works ok, but it is not optimal. The second item is service. When I put in tickets, I need to chase down the resolution and each new person I meet requires that I repeat myself. **What problems is When I Work solving and how is that benefiting you?** When I Work lets us manage scheduling and hours tracking efficiently. Employees can easily accept or swap shifts directly from their device, which updates the calendar. It's easy to set up and cost-effective, allowing us control over expenses without needing IT support. **Official Response from Shab M:** > Hi Kurt, Shab here from When I Work. Thank you so much for your feedback! My team would love to take a closer look at any Gusto issues you may be having if you can please submit a ticket to our Care team: https://help.wheniwork.com/submit-a-ticket/. We would love to take a look with you! Thank you again for your wonderful review! Warmly, Shab ### 8. Effortless Scheduling and Time Management **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about When I Work?** I love the schedule feature in When I Work. It's easy and time-perfect. The app allows for clocking in and out, which is incredibly convenient. Scheduling is made easy, and staff can pick up and drop shifts whenever they feel like it. I appreciate that the schedule is accessible to everyone, eliminating the need to email multiple copies when changes occur. The initial setup of When I Work was very, very easy. **What do you dislike about When I Work?** The option to have a sliding bar so people can pick up portions of shifts and not the entire thing. **What problems is When I Work solving and how is that benefiting you?** I find When I Work solves time management issues and makes scheduling quick. It allows staff to easily pick up and drop shifts, keeping schedules at everyone's fingertips without constant email updates. ### 9. Affordable, User-Friendly, Perfect for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Taura J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about When I Work?** I like the option to see everyone’s schedule and communicate through the app with my employees, which makes it easy to pick up and drop shifts within a reasonable timeframe. It keeps the communication channel open between me and my employees, allowing us all to stay on the same page. I appreciate that When I Work is more affordable and a little easier to use compared to ATTO. The initial setup was great, as my staff and I were able to set up our profiles with no issues. **What do you dislike about When I Work?** Nothing everything is great **What problems is When I Work solving and how is that benefiting you?** I use When I Work for managing schedules and as a time clock, which keeps communication open with my employees, ensuring everyone is on the same page and can manage shifts easily. ### 10. User-Friendly Scheduling with Customization, Needs Notification Tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Rosie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I like that When I Work is fairly intuitive. I appreciate that we can track team members' lack of availability there. I like the ability to customize shifts so you can clearly designate if one is going to be for a different kind of activity. It's not just about being on or off but what you're doing that day, which is helpful. I also like that you can add shift tasks, and there's a lot of customizability. **What do you dislike about When I Work?** I find that the text notifications can be a bit obnoxious. I get a notification every single time if someone's signing off or on, and it didn't map very closely to our actual geographic location, so that's a bit annoying. Also, I'm not sure if When I Work sends out an email if I change a schedule, or it might just be easy for folks to miss. I think probably due to the number of automatic notifications you get, it might be easy to tune them out sometimes. I wish that you could copy a shift from the mobile app. It seems a lot easier to schedule on my desktop. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to create and manage schedules, reducing errors and complexity. It allows for easy shift notifications, integrates clocking, and centralizes schedules and attendance, eliminating previous annoyances. **Official Response from Marcy F:** > Hi Rosie, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. I am happy to hear that When I Work has been quick to pick up and is helping you track things like Availability for Users. Also, thank you for providing this feedback regarding the number of Notifications and how these can be limited. We are always looking for ways to improve so this insight is valued a lot. Have a wonderful day! Warmly, Marcy ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Are you considering a clock in and out function for the program?](https://www.g2.com/discussions/are-you-considering-a-clock-in-and-out-function-for-the-program) - 1 comment, 1 upvote - [Can you make a better integration with Zapier](https://www.g2.com/discussions/52196-can-you-make-a-better-integration-with-zapier) - 1 comment, 1 upvote - [How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?](https://www.g2.com/discussions/32993-how-do-i-update-the-same-item-across-all-or-multiple-shifts-in-one-schedule-without-changing-all-manually-individually) - 2 comments, 1 upvote - [Do you have a location where people can submit improvements?](https://www.g2.com/discussions/32967-do-you-have-a-location-where-people-can-submit-improvements) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews/when-i-work-review-5349009?section=pricing&secure%5Bexpires_at%5D=2026-07-05+08%3A16%3A09+-0500&secure%5Bsession_id%5D=592eb31f-af80-43b3-b332-2947a0c540dd&secure%5Btoken%5D=98c69cdd4a9c46681f5828bab6c617fed5a6aaf1d3bc6f3a682620950dbcf934&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,055 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (529 reviews)