B Bacc S.

Business Development

Small-Business (50 or fewer emp.)

4/4/2020

"Keep Everybody on the Same Page"

4/5

What do you like best about When I Work?

I like that you can schedule for multiple job sites. There is also an in-app chat that streamlines communication with employees. My favorite feature is the shift templates, as it allows me to easily add in jobs I've done in the past. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

One thing I would love to see is the addition of scheduling resources. For example. when I was using When I Work for a company with a fleet, it was a little difficult to allocate drivers to available trucks. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

When I Work has allowed the managers to be on the same page. While we had problems in the past with employees getting doubled booked or told to go to a job site that ended up being cancelled, using this application has greatly improved it. Now our employees can give us confirmation that they know where they are supposed to go the next day. Supervisors can reference the schedule before wasting time making calls to other managers trying to figure out what's going on. Review collected by and hosted on G2.com.

When I Work Reviews & Product Details

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now.

Product Website

Seller

When I Work

Discussions

When I Work Community

Languages Supported

English

Overview by

Al Kaplan

Pricing

Pricing provided by When I Work.

Single Location or Schedule

$2.50

1 user Per Month

View More Pricing Information

When I Work Integrations

(3)

Verified by When I Work

When I Work Media

The Web app allows you to create employee schedules quickly and easily. Whether it's re-using your own weekly schedule templates, or our one-click Auto Scheduling feature, you can save hours while removing the headaches from manual processes. Know everyone's availability ahead of time while, or q...

With the When I Work mobile app, employees can easily find out their work schedule, see who's working, know what daily tasks are at hand, and manage their time-off and availability. With the optional Attendance feature, employees can also clock-in, and clock-out based upon their GPS location. Com...

Use the previous week's data to understand actual versus scheduled hours and to help you determine and optimize staffing needs

View and track employee time through When I Work's time clock and attendance product. Compare scheduled versus worked hours and make adjustments quickly and easily. When I Work integrates with ADP, Paychex, Gusto, and Intuit Quickbooks to make payroll a breeze.

Broadcast messages or chat with a group, smaller team, or 1:1 with employees. Make communicating with your team easier and more efficient.

Official Downloads

(1)

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When I Work Reviews (359)

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Maggy F.

Center Director

Small-Business (50 or fewer emp.)

1/13/2026

"Making Workforce Management Easier"

3.5/5

What do you like best about When I Work?

What I like best about When I Work is how user-friendly and efficient it is for managing schedules and communication. It makes it easy for staff to view shifts, request time off, and swap shifts, which reduces confusion and saves time. The clear layout and real-time updates help keep everyone on the same page, allowing us to focus more on our work and less on scheduling logistics. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

What I dislike about When I Work is that it can feel limited when schedules change frequently or when more detailed notes are needed for specific shifts. Some features, like advanced reporting or customization, are not as intuitive and can take extra time to navigate. At times, notifications can also be overwhelming or easy to miss, which can cause small communication gaps if staff aren’t checking the app regularly. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

When I Work solves the problem of complicated scheduling and scattered communication by putting everything in one place. It streamlines shift scheduling, time-off requests, and staff messaging, which reduces errors, misunderstandings, and last-minute confusion. This benefits me by saving time, improving transparency, and helping ensure consistent staffing, allowing me to focus more on supporting staff and providing quality care rather than managing schedules. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work

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Hi Maggy,

Marcy here from When I Work. Thank you so much for your review and feedback!

I am happy to hear the ways When I Work has made your workflow a more streamlined experience. I also appreciate hearing how the more Advanced Reporting Features could be more intuitive for you. We are always looking for ways to improve When I Work so I am happy to take this back to my team!

Warmly,

Marcy

Samantha L.

IT Manager

Computer & Network Security

Mid-Market (51-1000 emp.)

1/15/2026

"Mobile-Friendly Scheduling with Robust Alerts and Reliable Time Tracking"

4.5/5

What do you like best about When I Work?

The program has significant employees scheduling procedures and this manages and adjusts shifts

The tool is mobile friendly and it allows users to access every detail through their mobile devices

The tool has robust alerts and notifications measures, which informs employees and managers about specific situations

The software ensures satisfying time tracking mechanisms, and this helps small companies to manage their staff Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The app lacks extra functionalities like advanced reporting and geolocation tracking

The program has limited payroll mechanisms, including the PTO accruals and others Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

This program has enhanced the robust manual scheduling system that creates an easy shift planning

The communication gaps among staff and the management is also significantly reduced and proper communication established

The scheduling disputes and approvals is also a major solution the tool offers

This platform outlines proper time tracking that ensures individual productivity is maintained Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

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Hi Samantha,

It is great to hear your thoughts on When I Work! We are happy you took the time to write us a review.

It’s exciting to hear When I Work has provided your team with greater scheduling capabilities. Our Timesheets and TimeTracker are great tools for managing your team's time and pay information.

Although When I Work does not offer payroll services directly, we offer many integrations with Payroll solutions to provide a more complete solution for your workplace. You can view what is possible here: https://help.wheniwork.com/articles/integrations-to-when-i-work/

If you have any questions, our Care Team would be happy to work with you on PTO Policies or an integration anytime. Feel free to connect with us here: https://help.wheniwork.com/submit-a-ticket/

Thanks again Samantha!

Best,

Jake

Mark H.

Operations Manager

Small-Business (50 or fewer emp.)

1/17/2026

"Program Useful for Staff Scheduling with Clear Time Tracking Reminders"

3.5/5

What do you like best about When I Work?

It has been useful to synchronize the employee scheduling of the staff. It is great to track the time and offers reminders that are easy to understand. We use When I Work frequently. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

When I work has been least helpful to log the information that we need from the staff with the data from clients. It also takes some time to change schedules with deliberate actions and not as swiftly. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

When I Work solves the issue with employee tardiness and gives tech reminders. It has been useful to have the staff synchronize their schedules using When I Work and as an admin it is more easy to organize. The benefit is saving time and energy for time management for the company especially staffing. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

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Hi Mark,

Shab here from When I Work. Thank you kindly for sharing your feedback!

It's awesome to see that our app has helped with time management and staffing. We are so appreciative of your feedback regarding changing schedules and will pass this along to the team.

Thank you for being with us!

Warmly,

Shab

Lucas H.

Project Manager

Small-Business (50 or fewer emp.)

1/13/2026

"A great choice for getting visibility of workload"

5/5

What do you like best about When I Work?

We appreciate the resaonable pricing, and the program is flexible enough to accommodate our needs since we can pause our subscription for episodic events. It functions well without requiring all members to be logged in, which is great because our staff can interact with the system via text. It offers visibility that we didn't have when using Excel or Stackby. The initial setup was relatively easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The interface seems cramped, which might be unavoidable given all the information that needs to be displayed. Also, the platform is very noisy by default, sending more text notifications to users than we would prefer. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hi Lucas,

Dawn here from When I Work. Thank you so much for leaving us an honest, detailed review of your experience with the app. We appreciate you taking the time to do this! ☺️

We are so happy to hear that When I Work has been accommodating and flexible for your business needs and it's great to hear that the app has also helped with workload visibility and double-booking.

Regarding your feedback about the platform being noisy by default, sending more text notifications to users than preferred, I appreciate you bringing this to my attention! When you have a moment, could you submit a ticket with our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/. We'd like to assist you further with the notifications being sent by default, and touch on your feedback about the interface being cramped.

Again, we appreciate you leaving us such an incredible 5-Star review, it means the world to us! Please feel free to contact our Care Team anytime should you have any other feedback to share. We are always looking for ways to make When I Work better!

Warmly,

Dawn

Maveen Kim Alexis A.

1/15/2026

"Simple Scheduling with Room for Improvement"

4.5/5

What do you like best about When I Work?

I like that When I Work is very simple to use and not very complicated like other scheduling platforms. It makes it easier to visualize other schedules, especially when it involves more than 50 coworkers. It's really convenient and easy to notice schedules in a way that’s not overwhelming. I also appreciate that setting up When I Work was easy, with no complicated features to deal with, making it good for someone just starting remote work. Plus, it helps a lot with visualizing work schedules. I find the built-in feature to give shift reminders very helpful, as I can set up reminders hours before my actual shift to anticipate my schedule. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I think When I Work can be improved in terms of setting customizable features like customizing your own schedule with color-coded patterns and adding notes for personalization. Also, there are sometimes clash issues and the platform doesn't load on time. It would be helpful if they posted maintenance issues ahead of time so we can anticipate them. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

I use When I Work for managing my timesheets. It solves problems like coordinating my schedule, checking coworkers' schedules for swaps, and aligning our schedules. It's simple to use, not complicated like other scheduling platforms, and lets me visualize schedules easily, even for over 50 coworkers. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

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Hi Maveen,

Thank you so much for the detailed review! Jake here with the When I Work team.

Our goal was to make Scheduling easy and simple for teams and it is great to hear that this seems like the case for yours! Shift reminders and notifications preferences are a great way for you and your team to stay informed of changes and your own schedule!

We appreciate you bringing performance of your When I Work experience to our attention. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.

Thanks again and take care!

Best,

Jake

Cristina P.

Club Administrator

Mid-Market (51-1000 emp.)

10/2/2025

"Absolutely LOVE when I work"

5/5

What do you like best about When I Work?

I love the ease at which I can monitor my staff. Super easy for me to add and move around shifts, create templates ( especially color coded ones so I can see with a glance), check in with those clocking in late or missing shifts, it's easy to use and intuitive for my needs Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Some of my employees have a hard time clocking in, esp those with an android Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

We needed a program to allow our staff to clock in and clock out that was easy, accessible to them and easy for me to monitor on the backend for payroll. It also solves the problem of when they need a shift covered- they can communicate amongst themselves and not need to get involved. I find that this generation of employees are terrible at emails and so this was easy for them to jump on. I am busy at the time that everyone rolls in and this helps me know in real time if someone is late or if they aren't where they need to be. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

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Hi Cristina,

Shab here from When I Work. Thank you for writing us your wonderful review!

We love to see that you are enjoying When I Work! If your team is still having issues with clocking in, our Customer Care team would be happy to help. If you can, please submit a ticket to us at : https://help.wheniwork.com/submit-a-ticket/.

Thank you again for your review!

Warmly,

Shab

Joshua Emmanuel a.

Player support

Computer Games

Enterprise (> 1000 emp.)

10/23/2025

"My review on When I Work"

4/5

What do you like best about When I Work?

I really appreciate how When I Work helps me stay organized and on top of my schedule. The reminder notifications are a big help, if I ever forget to clock in, it immediately alerts me so I won’t miss my shift. Once you get familiar with the system, it’s very easy to navigate. The shift copy and repeat functions make scheduling fast and effortless, saving a lot of time. I also find the attendance tracking feature useful since it allows me to double-check and verify attendance records with ease. Overall, it’s a dependable and efficient tool for managing work schedules. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

To be honest, there’s very little to dislike about When I Work. The platform performs so well that it’s hard to find another scheduling tool that matches its quality and ease of use. . Overall, it’s such a well-built system that I now use it for both of my companies, a clear sign of how effective and dependable it is. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hi Joshua,

Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share such a detailed and thoughtful review! I’m so glad to hear that When I Work has helped you stay organized, save time, and manage your schedule more efficiently. It’s wonderful to know that features like shift reminders, attendance tracking, and repeat scheduling have made a positive difference in your day-to-day workflow.

It truly means a lot to hear that you’ve chosen to use When I Work for both of your companies. That’s such amazing feedback and a great testament to the platform’s reliability. We’re thrilled to know it’s supporting your success so effectively!

Thank you again for sharing your experience and for being part of the When I Work community!

Warmly,

Dawn

Cynthia R.

1/14/2026

"Efficiency Boost with Automated Scheduling"

5/5

What do you like best about When I Work?

I really like When I Work's one-click auto-scheduling feature. It's a real game-changer for managers like me who feel overwhelmed with spreadsheet work. This feature, along with the reusable schedule templates, helps me save up to 15 hours per week. It allows me to create schedules super quickly, by assigning shifts based on employee availability and qualifications. I also value that it supports multi-location scheduling, which is great for managing teams across various job sites or departments. The initial setup was relatively simple and convenient, making the whole experience more pleasant. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Limited Advanced Labor Forecasting & Analytics Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hi Cynthia,

Dawn here from When I Work. Thank you so very much for taking the time to leave such a detailed, honest review of your experience with using the When I Work application. It means so much to us that you did this!

We're delighted to hear that our auto-scheduling feature and reusable schedule templates are making such a difference for you. We designed these tools to simplify the scheduling process. We wanted to ensure that our tools would make a positive impact on our user's workflow, ultimately saving heaps of time for those in charge of Scheduling! I am so pleased to hear that these features are helping you do just that! ☺️

As for your feedback about limited advanced labor forecasting and analytics, we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. We do make updates often, and it's always helpful to hear where improvements can be made. I truly appreciate you sharing this feedback with me today.

I'll invite you to touch base with our Care Team at anytime by filling out the form here: https://help.wheniwork.com/submit-a-ticket/. We are always so happy to hear from our customers!

I am wishing you a wonderful rest of your Friday!

Warmly,

Dawn

micki t.

Principal

Small-Business (50 or fewer emp.)

1/13/2026

"Efficient Scheduling, Clean Interface"

4/5

What do you like best about When I Work?

I like how When I Work provides the full schedule and doesn't rely on tools like email to communicate what's going on. It's much cleaner and clearer to use. I’m able to schedule my availability pretty far out and see what’s up and coming at the venue I work at. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes I find it hard to navigate the website and find what I'm looking for, such as marking my availability.It's not that intuitive as to where to find things. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

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Hi Micki,

Thank you for the review and feedback! Jake here.

It is nice to hear that When I Work has been a reliable tool for both you and your workplace. One of our goals was to make scheduling and communication easier and it is terrific to know When I Work is helping you with this!

I appreciate the feedback regarding navigating the website and marking your availability. Compared to the Mobile app, the When I Work website offers more features and tools designed to help with scheduling and managing your workplace. If you have any questions about where to find anything or if we can help make your workflow more efficient, our Care Team would be happy to help! You can start a conversation with us here:https://help.wheniwork.com/submit-a-ticket/

Thanks again for taking to time to share your thoughts on When I Work, Micki!

Take care,

Jake

Ronald W.

Warehouse Associate

Mid-Market (51-1000 emp.)

1/22/2026

"Effortless Scheduling with Room for Improvement"

4/5

What do you like best about When I Work?

I like how When I Work is pretty easy to use, similar to a spreadsheet where you can easily find your name and the time you're supposed to be there. It's straight forward, making scheduling simple. The initial setup was a breeze, and I appreciate the ability to easily add shifts for someone else if they have an excuse or are sick. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I think it should have, like, a location for each person then you'll actually know where they're at. And the time they were supposed to be there within checking in or checking out. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hi Ronald,

Dawn here from When I Work. Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you find When I Work easy to use and that it has simplified scheduling for you! This is exactly why we do what we do!

We truly appreciate your suggestion for adding a location feature for each user/employee to keep track of where they are located throughout their shift. It's suggestions like yours that we consider when making enhancements and future updates to the product! Again, thank you for sharing this with me today.

Please feel free to reach out to our Care Team anytime. We are always happy to help!

Wishing you a lovely start to your weekend,

Warmly,

Dawn