WhatsApp marketing, client and customer management through WhatsApp has become very easy with WhatsApp Business API especially because of its integration with CRM it has become easy to manage automated messages and client complaint management Review collected by and hosted on G2.com.

Its pricing is a bit high per message plan makes it high prices also the 24 hrs window for free messages is less as most of the times customers reply late and this makes it costly for small businesses Review collected by and hosted on G2.com.