G2

Cyrill A.

Administrative Analyst

Enterprise (> 1000 emp.)

8/20/2026

"Streamlined Back Office, Clear Processes, Confident Team"

5/5

What do you like best about Whale?

I like that Whale makes knowledge easy to find and keep current, everything from back office flows to troubleshooting steps and even our employee handbook lives in Boards, searchable and structured, so no one wastes time digging or guessing. The value far outweighs the cost. Whale only charges for creators, so the invoice stays lean while the whole company benefits. For me, that means back office flows, chargeability rules, troubleshooting steps, and even our employee handbook are structured and always current. Review collected by and hosted on G2.com.

What do you dislike about Whale?

Sometimes Whale can feel a bit rigid, setting up Boards and review intervals takes extra clicks, and the interface isn’t always as intuitive as I’d like. It works well once built, but the initial setup can feel slow. Review collected by and hosted on G2.com.

What problems is Whale solving and how is that benefiting you?

Whale is solving the problem of scattered, outdated, and hard‑to‑find documentation. By turning back office flows, troubleshooting steps, support processes, and even our employee handbook into structured Boards, it makes everything searchable and reviewable. The benefit is huge: less time wasted on backlogs, and consistent answers for the team without relying on memory or guesswork. Review collected by and hosted on G2.com.

Response from Stijn Smet of Whale

edit

Thank you so much for this one. 🐳💙

I love hearing that Whale is helping you turn all those back-office flows, troubleshooting steps, rules, and handbooks into something your team can actually find and trust. “No digging or guessing” is exactly the kind of outcome we want.

And your feedback on the initial setup being a bit rigid is completely fair. We know there are still places where the experience can be smoother and more intuitive, and we’re absolutely continuing to work on that.

Also, “the value far outweighs the cost” — we may print that one and hang it on the wall.

Thanks again for the thoughtful and honest feedback. We keep working. 💙