SZ
Salman Z.
Solutions Delivery Manager
Enterprise (> 1000 emp.)
"Genesys Cloud Integration with Aspect/Alveria eWFM System via Avtex/ARIA Connector"
What do you like best about WFM Adapter for Genesys Cloud?
Regarding Avtex, it is so easy to configure. The PS resource knowledge is great, willing to work with us on weekends and offhours too. All Agents states are captured. WFM Adapter works with variety of WFM systems like Aspect, Verint, Collabrio etc. Review collected by and hosted on G2.com.
What do you dislike about WFM Adapter for Genesys Cloud?
Documentation and Paperwork with Avtex via AppFound of Genesys took long, Avtex legal team is not that cooperative and have to go to them through Genesys marketplace. Avtex is missing some more WFM integrations like Pipkins etc which is not currently in their roadmap. Review collected by and hosted on G2.com.