# WebPT Reviews **Vendor:** WebPT **Category:** [Physical Therapy Software](https://www.g2.com/categories/physical-therapy) **Average Rating:** 4.4/5.0 **Total Reviews:** 162 ## About WebPT WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, comprehensive, and secure Practice Experience Management (PXM) platform, WebPT unifies marketing, front office, clinical, billing, and administrative tools on one platform with one trusted partner. Regardless of practice size or specialty, WebPT can help: - Grow your patient roster and scale your business - Automate patient registration, referral management, benefits verification, and patient communication - Keep your staff happy with more intuitive and compliant documentation - Improve patient engagement and clinical outcomes - Get you paid more, faster - Optimize performance and give you the confidence to make data-backed decisions Above all, WebPT puts Members first. Our team of rehab therapy experts has supported over 20,000 clinics with a personalized implementation process and targeted training tailored to each clinic’s unique needs. Once onboarded, Members have access to free, unlimited support—available via live chat, email, and phone—to ensure their continued success. Serving over 150,000 rehab therapy professionals with 99% uptime reliability, WebPT is the #1 trusted partner in the industry. Learn how one platform can help you achieve greatness in practice at webpt.com. ## WebPT Pros & Cons **What users like:** - Users value the **tailored documentation** of WebPT, designed specifically by physical therapists for their unique needs. (1 reviews) - Users value the **tailored documentation features** of WebPT, designed specifically by physical therapists for their needs. (1 reviews) - Users appreciate the **efficiency** of WebPT, as it effectively meets the documentation needs of physical therapists. (1 reviews) - Users value the **therapist-designed features** of WebPT, effectively addressing their documentation requirements. (1 reviews) - Users value the **excellent patient care** provided by WebPT, tailored specifically for physical therapists' documentation needs. (1 reviews) **What users dislike:** - Users find WebPT to be **very expensive** , especially with its ala carte pricing model impacting overall costs. (1 reviews) - Users find **integration issues** challenging, particularly when incorporating personal training and massage therapy services into WebPT. (1 reviews) - Users find WebPT **not user-friendly** , particularly for integrating personal training and massage therapy into the system. (1 reviews) ## WebPT Reviews ### 1. Very Dry and lacks new features **Rating:** 1.5/5.0 stars **Reviewed by:** Tommy J. | DPT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about WebPT?** Has an HEP feature which pts can access easily. **What do you dislike about WebPT?** Terrible methods of navigating to charts or going back to previous page. Very slow speeds. No AI features available. Unable to re-edit notes once submitted. Must make an addendum for PT notes **What problems is WebPT solving and how is that benefiting you?** Completing notes ### 2. WebPT is a good Physical Therapy specific EMR **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Jeanette D. | President, PT, DPT, LAT, ATC, PNMT-C, NASM-CPT, NASM-FNS, NASM-CES, TMRc, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about WebPT?** The upside of WebPT is that it is created by physical therapists and does a very good job at meeting the documentation needs for physical therapists. **What do you dislike about WebPT?** It was very expensive and everything was ala carte, which made it more expensive. In addition, because it was so physical therapy user-friendly, it made it difficulty to integrate personal training and massage therapy service providers into the software. **What problems is WebPT solving and how is that benefiting you?** WebPT solved the problems of providing a reliable clinical documentation, scheduling, and billing service for physical therapists. ### 3. webpt is great easy to use whithout outages **Rating:** 4.5/5.0 stars **Reviewed by:** Irene C. | front office /billing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about WebPT?** easy to use friendly customer service. when you need something or have any questions they will answer the phone and chat online quickly.we have been using webpt for years **What do you dislike about WebPT?** the past 1mth and half they have had so many outages and we end up with not knowing who is coming no knowing what to collect if they have a copay. not knowing next visit it, let alone be able to pull up flow sheet in the gym . everyone is just lost **What problems is WebPT solving and how is that benefiting you?** claims go out and come back fast sometime within 2 week we aleady have a payment ### 4. WebPT 1st time user **Rating:** 3.5/5.0 stars **Reviewed by:** Dani C. | AR Support Sepcialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about WebPT?** The one thing I like most about WebPT is how easy it is to navigate to different tabs. I also have enjoyed learning about new places of where you can store information. **What do you dislike about WebPT?** The least helpful thing about WebPT is when you are trying to go from billing to EMR and get the spinning wheel of death. It's horrible and takes forever for the tab to finally processes through. Sometimes when pulling up mutliple accounts it will glich on you and freeze everything you are doing. **What problems is WebPT solving and how is that benefiting you?** The business problem WebPT is helping solve is constantley logging out of WebPT and taking forever to log back in. ### 5. Not very dependable. **Rating:** 3.0/5.0 stars **Reviewed by:** Anne C. | Receptionist, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about WebPT?** It's format is similar to others I have used (i.e. Epic) and when it is working it is user friendly. I have used something similar when I worked for IHC . **What do you dislike about WebPT?** It is always breaking down it saeems. Especially in the past 6 months. The time it took to get from one page to the next! **What problems is WebPT solving and how is that benefiting you?** Quick and efficient patient access so I can perform my job. There are minute to minute experiences that when WebPT is down, we all feel it! ### 6. WebPT has made me a better clinician ! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | Pediatric Speech Language Pathologist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about WebPT?** The easy access to everything you need in 1 program- schedule, notes, health records, etc. Other companies have mulple programs making documenting time very stenuous. **What do you dislike about WebPT?** Not able to copy over information from another clinic in town **What problems is WebPT solving and how is that benefiting you?** Assisting us with plans of care and progress note reminders being accurate. ### 7. Easy to navigate and precise information. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about WebPT?** The scheduling is super easy and the e doc is also very convinient to use **What do you dislike about WebPT?** Faxing is always an issue, takes alot of time to fax out the records to doctors. **What problems is WebPT solving and how is that benefiting you?** Have all the patient record at one place. ### 8. WebPT is the most efficient software and I love doing documentation using wrbpt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2017 **What do you like best about WebPT?** The way the functional movement and assessment test are collaborated. I like the way everything falls in step by step. **What do you dislike about WebPT?** Nothing so far. Everything looks great. **What problems is WebPT solving and how is that benefiting you?** The best one to document Medicare patients. Quite thorough evaluation. ### 9. User friendly and great for basic rehab facilities **Rating:** 4.5/5.0 stars **Reviewed by:** Brittani B. | Director of Clinical Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about WebPT?** The interface is very intuitive and the documentation templates are easy to complete on the clinical side of things. The scheduling module is clean, and we really love that you can view multiple calendars at once. **What do you dislike about WebPT?** When we transitioned into the home health space, it does not have the documentation or billing capababilities to bill out HHA claims (UB04's) or meet the documentation requirements of Medicare. **What problems is WebPT solving and how is that benefiting you?** We use WebPT for all rehab services in our agency including client intake, scheduling, documentation, and billing. The easy-to-use documentation templates are well-liked by our clinicians and allow them to complete all documentation in a timely manner. **Official Response from Heather Blackwell:** > Hi Brittani, Thanks for your thoughtful review! We're happy you find WebPT's interface, templates, and scheduling system so helpful. Your feedback about home health capabilities is crucial. While our current focus is on outpatient PT, we're constantly evaluating how to better serve diverse therapy needs. We appreciate you bringing this to light, and your insights will influence our future development priorities. Thanks again for sharing your experiences and for being a valued member of the WebPT community! ### 10. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sheila G. | PC and Tech, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about WebPT?** WebPT was easy to use. I liked that it had a lot of differnt ways to look at the schedule. **What do you dislike about WebPT?** I didnt like the Idea of not being about to to the Insurance all in one system. **What problems is WebPT solving and how is that benefiting you?** WebPt was great with scheduling **Official Response from Heather Blackwell:** > Hi Sheila, Thank you for your insightful review of WebPT! We're delighted to hear that the scheduling functionalities have been so advantageous for your practice. We're actively evaluating various options to expand WebPT's capabilities and offer comprehensive billing solutions. We appreciate you bringing this to our attention and contributing to our continuous improvement. Thank you again for sharing your experiences and for being a valued member of the WebPT community! ## WebPT Discussions - [How does WebPT work with my billing software?](https://www.g2.com/discussions/2430-how-does-webpt-work-with-my-billing-software) - 1 comment, 1 upvote - [How does WebPT work with multiple clinics?](https://www.g2.com/discussions/multiple-clinics) - 1 comment, 1 upvote - [Are all upgrades really free?](https://www.g2.com/discussions/upgrades-f42ea503-5d87-45b0-b281-03e75078f8fd) - 1 comment, 1 upvote - [Does WebPT work for other rehab specialties?](https://www.g2.com/discussions/specialities) - 1 comment, 1 upvote - [Is WebPT HIPAA-compliant?](https://www.g2.com/discussions/hipaa) - 1 comment, 1 upvote - [View WebPT pricing details and edition comparison](https://www.g2.com/products/webpt/reviews/webpt-review-534233?section=pricing&secure%5Bexpires_at%5D=2026-05-07+18%3A08%3A04+-0500&secure%5Bsession_id%5D=23016348-5a13-4704-92ba-387d88dfc11f&secure%5Btoken%5D=d14e550ca64eab76715cbdeba62663302b99ca2ed116a40125969ef9048eb218&format=llm_user) ## WebPT Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Clinical Workflow Management** - Multiple Medical Provider Access - Meaningful Use Reporting - Clinical Documentation **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Agentic AI - Medical Billing** - Natural Language Interaction **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Agentic AI - EHR** - Autonomous Task Execution ## Top WebPT Alternatives - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (251 reviews) - [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) - 4.2/5.0 (116 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (893 reviews)