G2

Shivank B.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

7/20/2023

"Complete Marketing Experience for All (From Beginners to Experts)"

5/5

What do you like best about WebEngage?

The product is constantly evolving. The welcome changes come from the constant feedback they get from their customers. The customer success team treats you as their own and helps in every way possible. The support tickets are also looked at and resolved very quickly. Review collected by and hosted on G2.com.

What do you dislike about WebEngage?

The attribution system can be a little deceiving. However, if you dig in deeper, you can find the exact numbers you're looking for. Stay in touch with their team for quick clarifications and resolutions. Review collected by and hosted on G2.com.

What problems is WebEngage solving and how is that benefiting you?

We wanted a solution where we could send all our user events and then create personalized user journeys. The aim was to increase engagement and retention with the help of automation. WebEngage helps us do exactly that and more. Plus, getting a Customer Success Manager - who assumes responsibility for making the whole working relationship with WebEngage a success is a big game changer. We were able to start automating with adequate hand holding from Day 1! Review collected by and hosted on G2.com.