# Weave Reviews
**Vendor:** Weave  
**Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 433
## About Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.



## Weave Pros & Cons
**What users like:**

- Users highly value the **effective communication features** of Weave, streamlining patient interactions and team collaboration. (148 reviews)
- Users value the **convenient patient communication** features of Weave, enhancing connectivity and streamlining office interactions. (136 reviews)
- Users value the **texting communication** feature of Weave for its convenience and efficiency in patient interactions. (109 reviews)
- Texting Feature (109 reviews)
- Users praise Weave for its **ease of use** , enjoying intuitive setup and effective communication features for their business. (87 reviews)
- Features (73 reviews)
- Users value the **convenient texting features** of Weave, enhancing communication and efficiency in their practice. (67 reviews)
- Communication Efficiency (59 reviews)
- Users appreciate Weave's **excellent customer support** , valuing their openness to suggestions and continuous improvement of the product. (52 reviews)
- Patient Care (44 reviews)

**What users dislike:**

- Users experience **messaging issues** with glitches in notifications and challenges with bulk messaging features. (57 reviews)
- Users often face **technical issues** with Weave, including failed messages and cumbersome phone tree setups that hinder efficiency. (40 reviews)
- Users often face **connectivity issues** with Weave, including lagging and syncing problems that hinder their experience. (39 reviews)
- Users report frequent **software bugs** causing connection issues and unanswered support queries, impacting overall functionality. (36 reviews)
- Users experience frequent **call issues** with Weave, facing unreliable automessaging and repeated system failures weekly. (31 reviews)
- Unreliable Connectivity (25 reviews)
- Poor Notification System (22 reviews)
- Users report **communication issues** with Weave, impacting message accuracy and causing frustration with email and fax functionalities. (21 reviews)
- Users find the **limited features** of Weave restrict their scheduling and communication capabilities, impacting usability. (21 reviews)
- Users express frustrations over **poor customer support** , citing unresolved issues and ineffective communication with the support team. (21 reviews)

## Weave Reviews
  ### 1. Excellent feature development; very useful and integral to our operations.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Craig E. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2024

**What do you like best about Weave?**

Integration is fantastic between phones, text, reminder system, faxing, etc.  This is a powerhouse and it interfaces with our antiquated EHR system, even though the EHR vendor makes no effort to allow for or support the interface.  Functionally this is a very good communication platform.  They fix problems and develop new solutions all of the time.  

**What do you dislike about Weave?**

More integration with our EHR, but our vendor doesn't really facilitate this, so we are grateful for what integration there is.  I'd like to use the online scheduling feature, but it won't write back to our EHR.  Again not Weave's fault. 

**What problems is Weave solving and how is that benefiting you?**

VOIP phone service with user configurable auto attendant and phone trees.  These allow us to customize the caller experience and to organize incoming calls.  

Weave has business text, providing an alternate way for patients to contact our staff, which is convenient and especially useful when our phones are busy. 

We also utilize auto messaging functions and scheduling auto reminders that are tied to our medical practice softare schedule.   This saves us time and the need to call each patient to remind them of their appointments.

**Official Response from Katrina Vastag:**

> Hi Craig -- Thank you for submitting your review and feedback, our product team is dedicated to improving the product experience and this has been passed to them. Would you be willing to email pr@getweave.com so our team can address some of your issues and give a walkthrough of some upcoming changes to the product that may resolve one of the pain points you mentioned?

  ### 2. Real-Time Texting Transforms Office Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly . | Clinical Research Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about Weave?**

I LOVE the real time texting capabilities which come in for the entire office allowing anyone who is free to be able to respond quickly to time sensitive issues.  I also really like being able to "unread" a text so that the lead on a study can go back and add personal touches.
The customer service is also very accessible, and in this tech driven business environment...that is imperative.

**What do you dislike about Weave?**

Conversely, I also wish that you could designate some emails as only for a certain lead so that a person could designate some as private occasionally.
Also, initially, the system sent ALL calls to one person's phone which was overwhelming. This got rectified, however.

**What problems is Weave solving and how is that benefiting you?**

Weave DEFINITELY helps to prevent fires before they start. It has been so useful when a colleague is OOO and one of their clients is attempting to contact them. Another coworker can respond immediately and make sure that the client is satisfied. Our client satisfaction is amazing and we owe a lot of it to the WEAVE platform.

  ### 3. Essential Communication Tool with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mimi P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Weave?**

I find Weave very easy to use, and it didn't take long for me to get used to the system. Everything works just fine, and it's very clear. I really like how fast I can be at my job because of how well it works, and it's pretty easy to use. There are no complications, which is what I love most about it. Since I'm working remotely, I like how everything is within the same screen, so I don't have to struggle finding messages. It's very convenient and helps me be fast at my job.

**What do you dislike about Weave?**

The lack of noise cancellation in calls is something I think could be improved. When I'm working from home, there's always background noise I can't get away from, like my neighbor's renovations. If Weave could incorporate noise cancellation, it would be the perfect tool for me.

**What problems is Weave solving and how is that benefiting you?**

I use Weave to quickly respond to text messages and manage calls, making communication with patients seamless. It helps me keep everything on one screen, reducing struggle and improving my efficiency, especially when working remotely.

  ### 4. WEAVE REVIEW

**Rating:** 4.0/5.0 stars

**Reviewed by:** Yesenia R. | Assistant Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Weave?**

I believe the most helpful thing about weave is the pre set templates that can be made to send clients messages.I love how easy weave is to use.

**What do you dislike about Weave?**

I think the one thing that weave can improve is allowing buisness to filter the clinets they try to send messages to. I dont know who to contact for customer service. I would like for Weave to be able to intergrate with Ezyvet.

**What problems is Weave solving and how is that benefiting you?**

Weave recent solved the issue about allowing multiple templates to be added in Weave.

  ### 5. Easy Analytics, Unmatched VoIP, and Efficient Patient Texting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meg S. | Practice Administrator, Health, Wellness and Fitness, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about Weave?**

The analytics are super easy to access and understand, the VOIP service is unmatched, the texting is so efficient and helpful to patients, the ability to text a patient to pay is an AR dream, and the Weave phone app perfect for admin users needing to handle things unexpectedly or when out of office.

**What do you dislike about Weave?**

The price is substantially higher than competitors.

**What problems is Weave solving and how is that benefiting you?**

Managing the overdue recare list has never been easier for the team. It saves so much time and Weave provides a ton of information about the patient, therefore allowing the team to contact the patient without even being in the PMS.

  ### 6. Effortless Patient Communication, But Needs Better Outage Notifications

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angel  D. | Office Staff, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

Love the weave gives us the ability to text patients or patients can text us when they are not able to get on the phone. Every time I have to call customer support they always resolve the issues that we are having. It is super easy to use especially on a daily use basis. There are multiple different features that we have put to use and has definitely made things smoother in office.

**What do you dislike about Weave?**

When Weave does go down or they are having issues we are not notified and I only find out when I call in to find out whats going on.

**What problems is Weave solving and how is that benefiting you?**

We are able to be in contact with patients without having to always call them. Also being able to translate any messages to patients who dont speak english.

  ### 7. User-Friendly Communication Tool with a Few Connectivity Hiccups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angela Myla L.

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

I have been using Weave for about a year and find it incredibly valuable for communication within my team and with customers. I love how easy it is to schedule and discuss payments with clients using Weave. The initial setup was seamless and straightforward, which I appreciated immensely. Its user-friendly interface makes navigating through the tabs and functions a breeze, allowing anyone to use it without difficulty. I am particularly fond of the communication features—chats and messaging are particularly useful, enabling me to effectively communicate with team members and customers. Weave organization also excels in providing a transparent, smooth, and straightforward communication channel that enhances my role and productivity. It's clear and uncomplicated compared to other tools, which makes it a compelling choice for me to continue using and recommending to others. In fact, I would rate my likelihood of recommending Weave at 10 out of 10.

**What do you dislike about Weave?**

I sometimes experience connection issues with Weave, which affects logging in and chatting with my team. These errors can be frustrating.

**What problems is Weave solving and how is that benefiting you?**

I find Weave solves communication and finance-related issues, making team interactions smooth and straightforward. It benefits me by ensuring transparent, efficient communication with both team members and customers.

  ### 8. Comprehensive, Feature-Rich, but Pricey

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bryan T.

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

I have been using Weave for about seven years, and it has made a significant positive impact on my work. The Weave phone tree is incredibly helpful in managing and organizing calls efficiently. Another standout feature is the ability to record conversations and revisit them as needed, which simplifies reviewing past communications. I particularly enjoy being able to text patients, which is a highly convenient feature for maintaining communication. Additionally, Weave integrates seamlessly with other software like Office Meet and Exam Writer, enhancing its functionality. The email-to-text capability is fantastic, allowing me to send forms and collect payments swiftly and efficiently. Overall, Weave provides features that immensely benefit my business operations.

**What do you dislike about Weave?**

I am dissatisfied with the pricing of Weave, especially when compared to its competitors, as it is priced fairly high.

**What problems is Weave solving and how is that benefiting you?**

I find Weave's phone tree and conversation recording simplify call management, while texting patients enhances communication. Email-to-text features allow seamless form and payment processing.

  ### 9. Effortless Communication and Integration—A Must-Have for Pediatric Practices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rhoda O. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

Weave Review – South Tulsa Pediatrics

At South Tulsa Pediatrics, our experience with Weave has been absolutely fantastic! The system is incredibly easy to use and has made a huge difference in how efficiently we communicate with our patients and families.

The ability to call and text directly through the platform, view caller details instantly, and manage voicemails and messages all in one place has simplified our workflow and saved us so much time throughout the day. Our staff loves how user-friendly and organized the system is — training new team members has been effortless.

We also appreciate how well Weave integrates with our practice software, keeping patient information and communication in sync. The customer support team is always friendly, quick to respond, and eager to help with any questions.

Overall, Weave has been a wonderful addition to our office — improving efficiency, streamlining communication, and helping us stay connected with the families we serve. We highly recommend it to any pediatric or medical practice looking for a reliable and easy-to-use communication system!

**What do you dislike about Weave?**

While I don't have a dislike - I do wish the text messages would autopopulate into OP.

**What problems is Weave solving and how is that benefiting you?**

Streamlining our practice at an affordable price.

  ### 10. Streamlined Patient Communication, Needs Improvement on Waitlists

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eleanor r. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Weave?**

I use Weave for communication between our patients and our office. I like how it auto-messages our patients for everything, appointments, scheduling, basically everything.

**What do you dislike about Weave?**

I feel like Weave can improve in the areas of wait lists for patients.

**What problems is Weave solving and how is that benefiting you?**

I use Weave for communication between our office and patients. It auto messages our patients for everything like appointments and scheduling.

  ### 11. Communication, Client Engagement and AI application

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dhrumil P. | Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2025

**What do you like best about Weave?**

Weave communication through texting, calling, and scheduling are useful to maintain successful communication with the patients. The Call Intelligence feature is a standout: it records, transcribes, and analyzes calls, making it easy to train staff, catch missed opportunities, and improve our client service based on real data. It’s like having a built-in QA team monitoring performance without the overhead. The platform integrates smoothly with our existing systems, and implementation was refreshingly painless.

**What do you dislike about Weave?**

The reporting and analytics dashboards outside of Call Intelligence still feel a bit difficult—more customization and deeper insights would go a long way. The app can sometimes lag, and we've experienced occasional syncing issues, but apart from that, the customer service is really good and it helps us to overcome the problem that we might face

**What problems is Weave solving and how is that benefiting you?**

Before Weave, we were using multiple tools just to handle basic client communication—one for calls, another for texting, a separate system for payments, and none of them talked to each other. Weave brought all of that into one place, which has been a game-changer for keeping things organized and saving time. The Call Intelligence feature has been especially helpful—it lets us review and learn from client calls so we can improve how we handle conversations and not miss key details. Overall, it’s helped us provide a smoother experience for our clients and made the team way more efficient.

  ### 12. The best helping tool in every possible way

**Rating:** 5.0/5.0 stars

**Reviewed by:** trisha c. | Admin and billing officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2025

**What do you like best about Weave?**

Weave has a great feature that can be easily understand and can be easily navigate without a step by step instruction. The features are friendly to a person who is not a techy.

**What do you dislike about Weave?**

The one thing that I dislike is the pop out notification that I could not turn off but this also helps me to be aware of the messages and faxes that are in my office.

**What problems is Weave solving and how is that benefiting you?**

The problems that weave solving is the appointment confirmation. Whenever the patients are confirming there schedule it automatically confirms in our system which is a great feature that lessens the time I spend in confirming the schedules.

  ### 13. Intuitive Design and Effortless Navigation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2025

**What do you like best about Weave?**

I use the app from Monday - Saturday, and overall, my experience has been very positive. It was very easy to set up and the customer support provides a solution to any of our concerns. The platform is straightforward to use, with an intuitive design and a clean interface that makes navigation effortless.

**What do you dislike about Weave?**

I would prefer if it were possible to use the keyboard to press keys, rather than having to tap them directly within the app.

**What problems is Weave solving and how is that benefiting you?**

Weave streamlines communication, making it straightforward to reach both patients and insurance companies. This not only saves time but also enhances efficiency when managing daily responsibilities.

  ### 14. Great AI Features and Scheduling, But Mobile App and Support Need Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Connie D F. | Patient Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

I like the text features, the scheduling, and the new AI generated responses have been helpful! It's so easy to use and organize, too.

**What do you dislike about Weave?**

some of the app features on my phone that aren't available, like the AI generated replies. Sometime the app is glitchy and I a have to close and reopen. Customer support is really slow and haven't had great luck with knowledgable help

**What problems is Weave solving and how is that benefiting you?**

helps me to greet webleads and reach out to people who have called so I can schedule a phone call. Helps us to answer post surgical questions quickly and efficiently.

  ### 15. Weave; Easy to use and convenient access.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2025

**What do you like best about Weave?**

Weave continues to be a useful tool for our office needs.  Weave allows us to keep in touch with our patients even when we are away from the office.  Their mobile app is easy to navigate and user friendly.  Our office uses the mobile app when we aren't able to get into the office due to severe weather in our mountain community. Our patients appreciate being able to reach us even if we aren't able to be present in the office.

**What do you dislike about Weave?**

There are a few features we do not use but all in all, Weave has been good for our practice.

**What problems is Weave solving and how is that benefiting you?**

Communicating with our patients is made incredibly simple with Weave.  We gain from this since it enables us to address any problems our patients may be experiencing promptly.

  ### 16. How nice is Weave Software, best investment so far.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rowin D. | Billing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2025

**What do you like best about Weave?**

One software can be used by multiple office location.
It has everything i can possibly imagine needed in a dental office including managing appointments. Such a smart tool and good investment.

**What do you dislike about Weave?**

Its capability is good but its not available in some parts of the world like in the Philippines. We have a remote assistant in PH but she cannot use it or download it in Android or App Store.

**What problems is Weave solving and how is that benefiting you?**

Patients Scheduling, payment collection options, other than sms, calling and it has data analysis in the back end report is amazing.

  ### 17. Streamlines Multitasking and Patient Communication Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leah G. | Office Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

It helps our office staff to multitask. It is much easier to help patients at the check in window and communicate via text rather than with voice calls. We also have patients send pictures of their insurance cards so we can insurance we have accurate information prior to their visits.

**What do you dislike about Weave?**

No issues at this time. We just need to make patients more aware of our texting capabilities.

**What problems is Weave solving and how is that benefiting you?**

We are able to help more patients quicker, we can answer easy questions and simple requests like prescription refills without long telephone conversations.

  ### 18. Weave is a game changer!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandi K. | Practice Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Weave?**

We use Weave as our phone system provider and love all the features available. I especially love the Call Intelligence feature that helps us give better feedback and coaching to our admin team on phone skills.  Not only can we give our patients a better experience, but we also have access to detailed stats to be aware of more growth opportunities for our practice.

**What do you dislike about Weave?**

No issues or concerns. The practice analytics are not as comprehensive as other programs, but that is not what I primarily use it for.

**What problems is Weave solving and how is that benefiting you?**

I wanted to have more detailed information on how our admin team is handling our patient calls.  Not only can I see what how many calls were happy vs unhappy, I can also see stats for each team member and what calls resulted in booked appointments.

  ### 19. Efficient Tool for Patient Interaction, But Pricey

**Rating:** 3.5/5.0 stars

**Reviewed by:** J H.

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

I find Weave extremely beneficial for my business needs, especially in providing faster patient communication and response which significantly saves time. I appreciate the capability to text patients immediately or schedule texts for future delivery, making patient engagement much more efficient. Over the past four years, Weave has been instrumental in maintaining seamless communication, which was initially recommended by the previous owner and has continually proven to enhance operational efficiency and patient interaction. This smooth operational flow is one of the main reasons I would choose to purchase Weave again.

**What do you dislike about Weave?**

I find the cost of Weave to be higher than I'd like, which affects the overall value and affordability.

**What problems is Weave solving and how is that benefiting you?**

I find Weave enhances patient communication and quickens response times, which saves me time and improves efficiency.

  ### 20. LOVE Weave

**Rating:** 5.0/5.0 stars

**Reviewed by:** Staci M. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

They save us a ton of money on credit card processing. That is the biggest value, but they also make our lives easier with the app and being able to see the schedule while closed. The ability to text patient from our business phone and received photos is a huge plus as well. Their customer service is great too.

**What do you dislike about Weave?**

I can't think of anything. Honestly. It is a great program.

**What problems is Weave solving and how is that benefiting you?**

High cost of accepting credit cards. Easier communication and ability to see things while we are closed.

  ### 21. Intuitive and Efficient for Patient Coordination

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nivrithi K.

**Reviewed Date:** January 06, 2026

**What do you like best about Weave?**

I love how Weave lets me quickly contact any patients and schedule messages easily. The voicemail transcription feature is amazing too. I really appreciate the user-friendliness of the software; it's very easy to navigate. The interface is straightforward, and I like that patients are able to send pictures when needed. Setting up Weave was very easy, which I also value.

**What do you dislike about Weave?**

Sometimes the 'New Message' box keeps popping up even when I close out of it.

**What problems is Weave solving and how is that benefiting you?**

I can quickly contact patients and schedule messages with Weave. The voicemail transcription feature is also amazing.

  ### 22. Streamlined Text and Payments, Reliable Even Offline

**Rating:** 5.0/5.0 stars

**Reviewed by:** Neatria S.

**Reviewed Date:** November 06, 2025

**What do you like best about Weave?**

I love that Weave lets me send text and payment links, and process credit card transactions. This flexibility is incredibly valuable, especially because, even when our primary software system is down, the Weave portal still allows me to process payments smoothly. This reliability ensures that our transaction processes are not interrupted, which is crucial for maintaining consistent business operations. Additionally, I appreciate how easy the initial setup of Weave was, making it hassle-free to get started. Overall, these features and the seamless payment processing capability make Weave an indispensable tool for my needs.

**What do you dislike about Weave?**

I like everything

**What problems is Weave solving and how is that benefiting you?**

I use Weave to send text and payment links, process credit card transactions, and handle payments even when our system is down, which shortens phone time.

  ### 23. All-in-One Communication, But Could Use Slightly Better Open Dental Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Josh C. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

I love that Weave is our phone carrier, which gives us one stop shopping for phone, text, and fax.

**What do you dislike about Weave?**

I wish the integration actually pulled up the patients account in Open Dental when a call or text comes through.

**What problems is Weave solving and how is that benefiting you?**

Before Weave, we had a VOIP phone provider as well as a land line for faxing.  We also used Open Dental's limited texting option.  With Weave, we have it all in one place.  The two-way texting has made our front desk staff much more efficient.

  ### 24. Great Communication Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sairah M. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Weave?**

I love the text messaging feature. It is the primary way I communicate with our clients. I love that we have calls recorded as well.

**What do you dislike about Weave?**

I dislike that you often have to refresh your browser in order to get updated messages. The old version before it being updated itself automatically. Now, it seems that in order to get the new messages coming in I have to refresh everything and it takes more time than it used to.

**What problems is Weave solving and how is that benefiting you?**

Being able to communicate with clients when the spa is sometimes too busy to take a call, or when a client is too busy to talk in the phone, helps engage return visits and help our patients have information regarding their services, accounts and appointments in a HIPAA compliant format.

  ### 25. Time-Saving Communication and Seamless Patient Form Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly S. | Financial Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

It saves time confirming patient and communicating via text regarding any appointment information to each patient. The new patient forms flow into each chart as well saving time and resources.

**What do you dislike about Weave?**

I wish in the schedule part of the app you can click an icon and move to a specific date without clicking the arrows over multiple times to get to the week your patient is scheduled on.

**What problems is Weave solving and how is that benefiting you?**

Streamlining confirming patient and sending out reminder for patient who haven't scheduled 6 month cleanings.

  ### 26. Multiple Tasks in One App—A Convenient All-in-One

**Rating:** 4.0/5.0 stars

**Reviewed by:** Taylor L. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Weave?**

I like that it does multiple tasks in one app

**What do you dislike about Weave?**

the AI call analysis can consider some call unhappy when they are just normal phone calls

**What problems is Weave solving and how is that benefiting you?**

weave acts as our answering service over the weekends

  ### 27. Effortless Communication and Appointment Booking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tringali Vibrant Health W.

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

I have been using Weave for a year primarily for making calls, and I find that it makes getting in contact with patients and booking their appointments much easier. The setup process was seamless and easy, with no difficulties encountered, which I truly appreciate. The reminder feature is particularly useful as it helps me remember to complete tasks, enhancing my overall experience with Weave. Overall, the ease of use of the platform stands out, making it a product that I would consider purchasing again. I even rate it a 10 out of 10 on recommending Weave to others.

**What do you dislike about Weave?**

Nothing

**What problems is Weave solving and how is that benefiting you?**

Weave makes it easier to contact patients and book appointments, enhancing my experience with its reminder feature and overall simplicity.

  ### 28. Weave helps with communication and efficiency consistency.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Desiree G. | Patient Care Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Weave?**

For our office, it is a great help that we can text to communicate with patients as it is sometimes faster for patients who prefer to message than have a phone call.
It has helped with our forms as well.
We love the reminders for those who are scheduled and the recall system to catch patients who haven't yet been scheduled.
We also use it as a communication among staff while at the office which helps keep everyone on the same page.
When needing customer support they are easy to get ahold of.

**What do you dislike about Weave?**

There are still some glitches here and there with the system. But overall we don't have any downsides.

**What problems is Weave solving and how is that benefiting you?**

Helping us communicate with a larger amount of patients in a day.

  ### 29. Very Helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zoe W. | CSR, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 05, 2025

**What do you like best about Weave?**

I really like the call popping feature its handy for pulling up client info quickly so I can get to helping the client efficiently.

**What do you dislike about Weave?**

with the new update every time i move to a new station I have to reconnect the phone line, it would be nice if there could be multiple phones attached to the weave profile.

**What problems is Weave solving and how is that benefiting you?**

All Communications

  ### 30. Weave has been great for our office!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rachel C. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

The ease of using Weave is one of the best things about this software. Love the options that it has to offer and the representatives we have spoken with have always been very helpful!

**What do you dislike about Weave?**

There are not many things that we dislike about Weave. The only thing that we could say would be maybe the price.

**What problems is Weave solving and how is that benefiting you?**

Weave helps us with our patient communication including confirming patients, sending out text messages, and sending paperwork to patients.

  ### 31. Weave has been wonderful

**Rating:** 4.5/5.0 stars

**Reviewed by:** Terry A. | Hospital administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2025

**What do you like best about Weave?**

The integration with our PIMS system (Cornerstone) has been so helpful. The texting option has been a lifesaver for our hospital. Everyone loves to text, and this makes communication easier and also allows for more accurate record keeping of client communication. The onboarding process was easy and quick. It si also very user friendly.

**What do you dislike about Weave?**

The one criticism is that since it is an internet-based system, if there is an outage of any kind, the entire phone system is down. Other than that, we have not had any issues.

**What problems is Weave solving and how is that benefiting you?**

The texting option has been great because sometimes calls get missed, and this allows people to leave messages without playing phone tag. It has been very beneficial.

  ### 32. Affordable, Effective and Easy to Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Zoe L. | Veterinary Assistant and Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

Weave is affordable, easy to use and very customizable. The caller ID syncing with practice software is convenient so you can immediately identify the client and their pets before even picking up the phone. The text messaging feature is great and convenient that it can be the same number as the main phone line.

**What do you dislike about Weave?**

It only updates every 24 hours which can be confusing for clients who get reminders for cancelled appointments. It would also be better if the phones themselves showed who was calling rather than just the app.

**What problems is Weave solving and how is that benefiting you?**

Streamlines client interactions and is an effective and affordable option for business phone service and text messaging.

  ### 33. Weave has been an absolute game changer for our practice. It is an all in one miracle!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michelle  T. | Business manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

I love the simplicity of Weave. Even when you are unsure of how to work a new task, the help option or even customer service has been so simple to navigate and receive quick answers.

**What do you dislike about Weave?**

Ideally would like to click a button to turn on the phones during non business hours instead of having to keep changing.

**What problems is Weave solving and how is that benefiting you?**

Working on if digital forms are best for our practice

  ### 34. Weave has enriched our practice by bringing us closer to our clients/patients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hannah W. | Veterinary Hospital Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2025

**What do you like best about Weave?**

Weave gives us better access to our clients with 2 way texting, customizable forms that are easy to build and send to clients, and an internal team chat for us to keep our staff up to date on the day to day business. Weave has streamlined many of our processes making them more efficient and informative.

**What do you dislike about Weave?**

So far we haven't come across any issues that we don't like. If Payments could be integrated with Ezyvet that would be awesome. (We would have used Weave for payments, but it didn't integrate and the charges were more than what we were paying with our current provider.)  Because I love the functionality of Weave, I would love if they developed an HR tool with AI dictation for corrective action and performance review meetings that could be uploaded into their personnel file.

**What problems is Weave solving and how is that benefiting you?**

It gives us better access to our clients - communication is so vital when working with clients and their pets. The owners are who we work with day to day, but we are treating a patient that can't tell us anything. Making sure we are in close communication, especially when patients are in critical condition, is one of the most beneficial features for us. The customizable forms have helped us set ourselves up for success in being able to send those ahead of time, making check in and processing times more efficient and smooth.

  ### 35. WEAVE IN EVERYDAY OFFICE USE

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gebrelle R. | Office Medical Assistant II, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 16, 2025

**What do you like best about Weave?**

Weave is a very easy application to use. It's not complicated as the interface is very simple and has all the features that an office might need to operate on a daily basis. It's also easy to start and implement the app and is customizable to our needs. Our office uses it all the time to communicate with both patients and with coworkers, ensuring effective communication and integration to our everyday office life.

**What do you dislike about Weave?**

I do notice that Weave still has some technical issues--sometimes I would have to reload my Weave app as the messages do not come through my computer when communicating with colleagues. It's not that big of a deal, but it does become kind of a nuisance, especially when things are getting busy in the office.

**What problems is Weave solving and how is that benefiting you?**

Weave is effective in making sure patients and staff are communicating effectively. It also allows staff to solve problems remotely and efficiently. Weave also makes sure that patients needs are met as they send us their concerns and questions through Weave.

  ### 36. Convenience and Accessibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vanessa Krizandra H. | Admin and Scribe, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Weave?**

What I liked about Weave is that it is accessible and user friendly. Patients and orders are what is keeping our practice going and with Weave, it has helped us a lot in scheduling appointments and reminding patients on their upcoming appointments and even letting our patients know about their orders.

**What do you dislike about Weave?**

What I disliked about Weave at first was that they changed their features, but after getting used to the new look and interface, I was able to use it with ease.

**What problems is Weave solving and how is that benefiting you?**

Weave has been connected with our EHR and its 2-way system has helped us work efficiently in the practice.

  ### 37. All-in-One Simplicity, But Needs Smarter Appointment Sync

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ford Dental B. | Billing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

It is all in one simplicity as far as patient communication, payments etc

**What do you dislike about Weave?**

That it takes a bit to sync with real time and that it is not smart enough to determine that a split appt is the same and shouldn't text patients 2 different appt times.

**What problems is Weave solving and how is that benefiting you?**

Everything is all in one place which is nice

  ### 38. Seamless Integration and Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

Weave has been a pleasure to use. It integrates seamlessly with our PMS, and our staff found it easy to learn. The platform has improved the flow of client communication and has also made it easier for us to capture reviews.

**What do you dislike about Weave?**

The only downside is that PMS writeback is not available at the lower level package.

**What problems is Weave solving and how is that benefiting you?**

Weave is helping us identify callers. It has also been helpful in following up with clients after appointments and will even message clients who contact us when the business is closed.

  ### 39. Affordable Pricing, Advanced Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victor M. | Executive Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

The pricing is significantly lower than our previous phone service provider. Customer support is pretty good too - they're responsive and do their best to assist.

**What do you dislike about Weave?**

The app can be quite slow sometimes, especially when nice features like Call Intelligence are turned on, because the call recording it requires to work really slows it down

**What problems is Weave solving and how is that benefiting you?**

The biggest problem is that we were spending nearly $4-5 thousand dollars a month on our phone service.. Weave costs about 1/8th of that with the same (and some better) features

  ### 40. Faster Patient Communication and Easy Appointment Alerts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Weave?**

It allows us to communicate with patient quicker and to send alerts about appointments

**What do you dislike about Weave?**

The desktop mode would be good for the app as well

**What problems is Weave solving and how is that benefiting you?**

There doing great with everything

  ### 41. Nothing short of amazing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley B. | OA, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 16, 2025

**What do you like best about Weave?**

Working in a healthcare office, weave has been amazing! With weave we are able to send texts and emails to patients, we can also send forms that they need to fill out. Things we haven't started using yet but will be soon is being able to fax and take payments through weave. Weave is VERY easy to uses, our staff use it on a daily basis.

**What do you dislike about Weave?**

So far we have had no downsides. Any issues we have had have been solved in a timely manner.

**What problems is Weave solving and how is that benefiting you?**

Weave has allowed us to do function we weren't able to before, such as texting out patients. We are also able to listen back to phone calls to allow us to ensure accurate information to patient and help educate/review calls with our staff as needed.

  ### 42. Weave works wonders for our office!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Molly D. | Front Desk Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Weave?**

Weave is very user friendly and has a ton of features from text options, scheduling options and many more. The customer support is also quick and efficient. It makes it very easy to manage calls, text and communicating with patients and throughout the office. As a manager, the analytics are an amazing feature to keep a pulse on the practice.

**What do you dislike about Weave?**

Sometimes but very rarely it freezes and we will need to restart the appt.

**What problems is Weave solving and how is that benefiting you?**

Reaching patients via text for quicker communication. Offering online scheduling. Analytic tracking for managers.

  ### 43. Fast Patient Contact, But Updates Can Be Glitchy—More Training Needed

**Rating:** 5.0/5.0 stars

**Reviewed by:** maricela l. | Accounts Receivable, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Weave?**

I love weave and the ability to contact with patients quickly.

**What do you dislike about Weave?**

the new updates tend to be glitchy. I wish there were seminars to train to see the full capabilities.

**What problems is Weave solving and how is that benefiting you?**

Getting in contact with patients who can not take our calls.

  ### 44. Great for interoffice communication!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kody C. | Optometric Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

Very easy to use & a great tool to integrate into your office!

**What do you dislike about Weave?**

Notifications for team messaging are occasionally glitchy/don't appear, but for the most part no problems!

**What problems is Weave solving and how is that benefiting you?**

Keeping in touch with other team members and patients

  ### 45. Connected

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa H. | Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Weave?**

I love how easy it makes staying connected with clients- texts, calls, reminders, all in one place.

**What do you dislike about Weave?**

It can be a bit overwhelming at first- there are so many features and not all of them are super intuitive right away.

**What problems is Weave solving and how is that benefiting you?**

It makes client communication seamless. we used to miss calls or forget to follow up, but now everything- from reminders to reviews- is automated and tracked. it's helped us improve our customer service and stay more connected with our clients.

  ### 46. What an improvement!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason P. | CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Weave?**

It has been a significant improvement from our previous vendor in ease of use, AI integration, and workflows for our business. Integration with our EMR and the ability to follow up with patients consistently has been great.

**What do you dislike about Weave?**

Changing or setting up the phone tree and being able to do so for multiple locations is cumbersome and requires extensive time on the phone with Weave customer service to do.

**What problems is Weave solving and how is that benefiting you?**

Tracking the performance of returning calls and texts for our patients.

  ### 47. Quick Answers Make Up for sometimes Confusing Settings

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elizabeth W. | Front desk, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

The ease of getting questions answered is great! Customer Service is top notch!

**What do you dislike about Weave?**

Can sometimes be confusing to change settings, but the ease of getting questions answered makes it all worth it.

**What problems is Weave solving and how is that benefiting you?**

communication with patients

  ### 48. Exceptional Accessibility Enhances the Experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** rebecca b. | Dental assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Weave?**

The accessibility and ways we can communicate with patients

**What do you dislike about Weave?**

The pop ups everytime a message happens, would like a way to get rid of that

**What problems is Weave solving and how is that benefiting you?**

Helping with making patients accountable for the appointments

  ### 49. Flexible and User-Friendly, Effortless to Navigate

**Rating:** 5.0/5.0 stars

**Reviewed by:** emily c. | Admin Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 05, 2025

**What do you like best about Weave?**

I like the flexibility and user friendliness, very easy to use and navigate!

**What do you dislike about Weave?**

I would appreciate it if there were more options for personalization accommodations.

**What problems is Weave solving and how is that benefiting you?**

The notifications feature with TAGS is quite useful.

  ### 50. Weave-Dental Office

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sonia R. | Bilingual office administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Weave?**

How user friendly it is. Easy to use, and easy to understand.

**What do you dislike about Weave?**

Having more Spanish options for those who need it. Some of the translation doesn't translate correctly

**What problems is Weave solving and how is that benefiting you?**

Helping manage communication effectively with patients.


## Weave Discussions
  - [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) - 1 comment, 1 upvote
  - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments
  - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments
  - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments
  - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments

- [View Weave pricing details and edition comparison](https://www.g2.com/products/weave-weave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+16%3A26%3A07+-0500&secure%5Bsession_id%5D=7b692149-da06-46ea-a3dd-b3550c9dc66e&secure%5Btoken%5D=b9b87baedac3a9f70ce18134db603651dde25fc69fe0d7f1e6b3e84dfc9ca6d2&format=llm_user)
## Weave Integrations
  - [athenaOne](https://www.g2.com/products/athenaone/reviews)
  - [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews)
  - [Cornerstone Learning](https://www.g2.com/products/cornerstone-learning/reviews)
  - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews)
  - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews)
  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews)
  - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews)
  - [ezyVet](https://www.g2.com/products/ezyvet/reviews)
  - [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews)
  - [Open Dental](https://www.g2.com/products/open-dental/reviews)
  - [Prompt Health](https://www.g2.com/products/prompt-health/reviews)
  - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews)
  - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews)

## Weave Features
**Information Flow**
- Patient Case Management
- Referrals Management
- Records Management

**Platform**
- User Authorization - HIPAA Compliant Messaging
- Compliant Texting - HIPAA Compliant Messaging
- Compliant Emailing - HIPAA Compliant Messaging
- Clinical Communication - HIPAA Compliance
- HIPAA Compliance - HIPAA Compliant Messaging
- Operating Systems - HIPAA Compliant Messaging
- Message Lifespan - HIPAA Compliant Messaging
- Workflow Enhancement - HIPAA Compliant Messaging

**Patient Convenience **
- Tablets and Kiosks
- Payment Collection
- Form Workflow
- Patient Check-in
- Mobile Patient Intake

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Communications

**Business Management**
- Merchant Services
- Appointment Scheduling

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - Veterinary Practice Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Patient Communication & Engagement**
- Personalized Patient Outreach
- Intelligent Chatbots & Virtual Assistants
- Two-Way Patient Messaging
- AI-Powered Appointment Reminders

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Patient Experience**
- Dashboards & Reporting
- Team Management
- Secure Communications
- Patient Experience Management

**Administration **
- Patient Data Transfer
- HIPAA Compliance
- Insurance Credentialing
- Appointment Scheduler Integration
- E-Signature

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration

**Marketing**
- Client Communications
- CRM

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Scheduling & Access Optimization**
- Self-Service Appointment Scheduling
- Digital Intake & Pre-Visit Forms
- AI-Based Scheduling Optimization
- Waitlist & Cancellation Management

**Practice Management**
- Patient Records
- Photo Management
- Insurance Billing

**Care Coordination & Automation**
- Risk Stratification & Patient Prioritization
- Automated Care Pathway Guidance
- Referral Management

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Platform Tools**
- Reporting and Analytics
- Healthtech Integrations
- Mobile App

**Operational Intelligence & Integration**
- Predictive No-Show Analytics
- EHR & Practice Management Integration
- Operational Performance Dashboards

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

## Top Weave Alternatives
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