# Wavetec Reviews **Vendor:** Wavetec **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 32 ## About Wavetec Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru. ## Wavetec Pros & Cons **What users like:** - Users value the **excellent customer support** from Wavetec, appreciating quick responses and effective solutions for their needs. (3 reviews) - Users praise Wavetec for its **excellent customer support** , highlighting quick responses and effective problem resolution. (3 reviews) - Users are impressed by Wavetec's **rapid response times** , effectively addressing inquiries and special requests in minutes. (2 reviews) - Users enjoy the **efficient appointment management** of Wavetec, enhancing the experience with online bookings and timely notifications. (1 reviews) - Users value the **automation capabilities** of Wavetec, simplifying their line queue management effectively. (1 reviews) - Broadcast Communication (1 reviews) - Case Management (1 reviews) - Customer Satisfaction (1 reviews) - Users value the **efficient data management** of Wavetec, enhancing patient tracking and wait time monitoring. (1 reviews) - Users rave about the **ease of use** of Wavetec, enhancing efficiency and customer satisfaction in managing queues. (1 reviews) **What users dislike:** - Users experience **limited functionality** due to inadequate resources, complicating operations and requiring support for resolution. (2 reviews) - Users find the **additional costs** due to limited IT resources make Wavetec's installation process lengthy and challenging. (1 reviews) - Users report occasional **loss of functionality** requiring support, though issues are generally resolved quickly. (1 reviews) - Users find the **difficult setup** of Wavetec challenging due to limited resources and extended installation timelines. (1 reviews) - Users find the **learning curve challenging** , often requiring more IT resources and time than anticipated for installation. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Poor Customer Support (1 reviews) - Setup Difficulties (1 reviews) - Users experience **slow performance** due to frequent reboots and limited login capabilities, hindering operational efficiency. (1 reviews) ## Wavetec Reviews ### 1. Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordanna S. | Airport Operations Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Wavetec?** Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of the system, including the dashboard and reporting mechanisms, has been awesome! The SMS notification system has also been a great help since the office has a smaller waiting area, and the customers and staff love it. Wavetec also provides great customer support and responds to inquiries within minutes! Special requests and other inquiries are always addressed, and we truly appreciate the support. **What do you dislike about Wavetec?** I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources to deploy the systems as desired. As a result, our limited IT resources required additional coordination which extended the installation process and timeline. **What problems is Wavetec solving and how is that benefiting you?** The Security and Access Control Office at SMF needed an upgraded queuing system that would offer same-day appointments (with the ability to expand) a virtual ticketing system, and text notification abilities. The system needed to also needed to keep track of the data but we need to keep it simple. Wavetec is doing all of that and more. ### 2. Excellent customer service and quick response times **Rating:** 4.5/5.0 stars **Reviewed by:** Amy M. | Director of Financial Aid & Veterans Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Wavetec?** The support team is excellent. Very fast responses and quick turnarounds with product requests and inquiries. For the most part they have been able to deliver a product that meets the needs for our business. **What do you dislike about Wavetec?** Less than once a month we may lose a certain functionality of the product and I have to contact support. The issue is typically resolved that same day. **What problems is Wavetec solving and how is that benefiting you?** Wavetec helps us manage our line and provides texts to our customers regarding the status of their position. We also are able to send a follow up survey after service has been delivered. The reporting analytics are very hepful and fit our needs. ### 3. Simple and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Wavetec?** The Wavetec team provides great support and a simple solution to our line queue needs! **What do you dislike about Wavetec?** While support has been great sometimes time differences can be a bit of a challenge. That is not a hindrance to the product. **What problems is Wavetec solving and how is that benefiting you?** Allowing our cashiers to queue the next customer both visually and with audio to enhance our customer experience. ### 4. Great communication. good product **Rating:** 4.5/5.0 stars **Reviewed by:** Ty W. | Patient Access Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Wavetec?** Wavetec helps us keep track of how many patients we see and also our patient wait time. **What do you dislike about Wavetec?** Having to reboot the system multiple times when there is a connectivity issue. Only 1 person is able to login in to a counter and if that person is still logged in, no one else can login in on that particular counter. **What problems is Wavetec solving and how is that benefiting you?** Wavetec how us keep track of how many patients we see a day. It also helps us ensue each patient is seen in a timely manner. ### 5. Great Line Queue System **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Wavetec?** The Wavetec system greatly reduced wait time for our customers. It is easy to use, and has made the line queue process in our store much more efficient. The entire team is extremely helpful getting our system up and running smoothly! **What do you dislike about Wavetec?** We had a tech issue getting our personalized content up and running in the beginning, but the support team was amazing and helpful in getting the content working! **What problems is Wavetec solving and how is that benefiting you?** Wavetec is helping our store lines run efficiently ### 6. EASY TO IMPLEMENT. QUICK TO RESPOND TO ISSUES, VERY EASY TO WORK WITH THE IMPLEMENTATION TEAM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Wavetec?** Ease of use. Team loves it. Very customizable **What do you dislike about Wavetec?** So far the tool meets the needs of our organization. I do not have any dislikes at the moment **What problems is Wavetec solving and how is that benefiting you?** Tracking our volume and types of patients as well as time studies and able to identfy who is in the lobby so we can manage the patient flow better ### 7. Simplifying Business with Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad O. | Residential Engineer, International Trade and Development, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Wavetec?** Well established and reputable technology company that has made significant contributions to our company in Saudi Stock Exchange (Tadawul) . Its continuous innovation, global presence, and diverse product portfolio demonstrate its commitment to meeting the evolving needs of its customers. Phenomenal company to provide the best QMS / KIOSK Services / LED Display Solutions so far. Highly recommended and quite happy to work with them. **What do you dislike about Wavetec?** Honestly, Until now we haven't faced any problems or dislike about Wavetec, Their technical team/solutions are quite authentic and they do their best to fullfil the requirement/services to be fixed in their notice period of time. **What problems is Wavetec solving and how is that benefiting you?** Wavetec offers a diverse range of products catering to various sectors, including banking, retail, healthcare, and entertainment. From digital signage and queue management systems to self-service kiosks, Wavetec provides comprehensive solutions to address clients' needs efficiently. ### 8. Excellent customer experience solution **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Wavetec?** It is a global technology company specializing in customer experience solutions, including queue management systems, digital signage, and self-service kiosks. Their solutions are easy to use, easy to implement, and integrate with third parties. **What do you dislike about Wavetec?** We really like Wavetec's solution, we have no observations regarding it. **What problems is Wavetec solving and how is that benefiting you?** 1. Reduction of waiting times. 2. Improvement of efficiency in service offices. 3. Enhanced customer experience. 4. Data collection. 5. Customer personalization and segmentation. 6. Management of demand peaks. ### 9. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Héctor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Wavetec?** Ease of use, speed of implementation, speed of coming out with new versions and very simple and fast geographic replication. Short time to market to improve the customer experience. Good remote and on-site support. The Wavetec team is highly competitive. **What do you dislike about Wavetec?** I think it is still possible to improve the integration with call center platforms and the functionality they have, such as including CRM functions or call routing, chat or video **What problems is Wavetec solving and how is that benefiting you?** The Wavetec platform solves the management of shifts and appointments simply and quickly. Its ease of integration into applications is very valuable since it allows the integration of different media; there are practically no limits. It helps us solve customer, staff or even supplier counts. In addition to integrating platforms commonly used by almost any user. ### 10. By allowing customers to use their time in a more efficient manner, **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Ahsan K. | Resident Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Wavetec?** Customized solution as per customer needs. **What do you dislike about Wavetec?** There is nothing to dislike Wavetec offers state of the art - simple to use queue management **What problems is Wavetec solving and how is that benefiting you?** Queue managements helps us to Managing customers. Feedback helps us to improve our services ## Wavetec Discussions - [How does a queuing system work?](https://www.g2.com/discussions/how-does-a-queuing-system-work) - 1 comment - [What does wavetec do?](https://www.g2.com/discussions/what-does-wavetec-do) - 1 comment - [View Wavetec pricing details and edition comparison](https://www.g2.com/products/wavetec/reviews/wavetec-review-8163287?section=pricing&secure%5Bexpires_at%5D=2026-05-01+23%3A32%3A56+-0500&secure%5Bsession_id%5D=2f9c17b0-004f-474b-8be8-006a7311754b&secure%5Btoken%5D=41950dd5ecb64af5f4d53dbe4c55db5e74cc5e5abaae4e68b37eda234291cf04&format=llm_user) ## Wavetec Features **Platform Basics** - Remotely Content Management - Content Scheduling - Multi-User Access **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Platform Content** - Media Formats - Media Editor **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Platform Interoperability** - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Personalization** - Branding - Links **System Management** - Security - System Monitoring **Platform Additional Functionality** - Screen Grouping - Asset Management Integration - Network Reporting **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Digital Signage** - Cross-system Integration **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Wavetec Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (315 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (399 reviews)